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Ankeet Guha is the co-founder and CTO of Macha. An AI expert working at the forefront of applied AI, he leads the engineering and AI behind Macha's autonomous support agents. He reviews Macha's technical and product content for accuracy.
Articles by Ankeet Guha.
Best Help Desk Migration Services (2026): 7 Tools Scored, and Which Help Desks Each One Moves
7 help desk migration tools scored on 5 public criteria, a from/to matrix for 12 help desks, each desk's own importer, and the agencies that run the move.
Best Gorgias Partners in the UK and Ireland (2026): 23 Scored From the Official Directory
23 Gorgias partners in the UK and Ireland, scored on the same 5 public criteria as our global ranking: badge, AI work, prices, after-launch help, reviews.
Best Zendesk Partners in Australia and New Zealand (2026): 12 Ranked
12 Zendesk partners that list Australia and New Zealand, scored on our global rubric: tier, AI work, prices, aftercare and reviews. Half aren't based here.
Best Freshdesk Ticketing Automation Apps (2026): 15 Marketplace Apps Scored
15 third-party Freshdesk ticketing automation apps scored on ratings, published price, ticket actions, setup and updates. Checklists leads on 9 of 10.
Best Shopify FAQ Apps (2026): 18 FAQ Builders Scored on App Store Ratings
18 Shopify App Store FAQ apps scored on ratings, USD price, inbox, setup and updates. Moose and CWILL top the list at 10 of 10.
Best Freshdesk Ecommerce Apps (2026): 15 Marketplace Apps Scored
32 third-party Freshdesk ecommerce apps scored on ratings, price, ticket placement, setup and updates. WooCommerce Connector tops the list on 9 of 10.
Best Salesforce Service Cloud Case Management Apps (2026): 12 AppExchange Apps Scored
12 Salesforce case management apps from AppExchange, scored on reviews, published price, case-page use, setup and updates. Four share the top tier.
Best HubSpot Service Hub Apps (2026): 22 Marketplace Apps Scored
22 third-party HubSpot help desk and ticketing apps scored on reviews, published price, ticket sidebar, setup and updates. One app scores 9 of 10.
Best Intercom Survey, CSAT and NPS Apps (2026): 14 App Store Apps Scored
14 third-party Intercom survey, CSAT and NPS apps scored on App Store standing, published price, inbox fit, setup and listing updates. Checked Oct 2026.
Best Freshdesk Partners in Europe (2026): 25 Scored From the Freshworks Directory
25 Freshworks Service Partners in Europe that do Freshdesk work, scored on the same 5 public criteria as our global ranking: level, Freddy AI, price, support.
Best Freshdesk Productivity Apps (2026): 36 Marketplace Apps Scored
36 third-party Freshdesk productivity apps scored on ratings, price, in-ticket use, setup and updates. Six share the top score of 8 out of 10.
Best Freshdesk Telephony Apps (2026): 14 Phone and Contact Center Apps Scored
14 third-party Freshdesk telephony apps scored on ratings, published price, ticket actions, setup and updates. Sandeza's Amazon Connect app tops at 8 of 10.
Best Freshdesk Partners in Latin America (2026): 13 Freshworks Partners Ranked
37 Freshworks Service Partners in Latin America checked for Freshdesk work; 13 ranked on 5 criteria: level, Freddy AI, prices, after-launch help, focus.
Best Gorgias Quality Assurance Apps (2026): 12 App Store Apps Scored
12 apps from the Gorgias App Store's Quality Assurance category scored on standing, price, ticket fit, setup and updates. Four tie at 8 of 10.
Best Intercom Knowledge Source Apps for Fin (2026): 15 App Store Apps Scored
15 third-party apps that put content in front of Intercom's Fin, scored on App Store standing, published price, inbox fit, setup and listing updates.
Best Gorgias Subscription Apps (2026): 9 App Store Apps Scored
9 subscription apps from the Gorgias App Store scored on partner status, published price, ticket actions, setup and updates. Every score and source shown.
Best Zendesk Subscription and Billing Apps (2026): 16 Marketplace Apps Scored
16 third-party Zendesk billing apps scored on reviews, price, ticket actions, setup and updates. Four apps share the top tier on 8 of 10.
Best Zendesk Migration and Backup Apps (2026): 31 Marketplace Apps Scored
31 Zendesk Marketplace apps for importing, exporting and backing up data and configuration, scored on reviews, price, ticket actions, setup and updates.
Best HubSpot Service Hub Partners in Latin America (2026): 17 Scored From HubSpot's Directory
HubSpot partners for Service Hub in Latin America: all 17 directory-listed firms scored on 5 public criteria, with prices, timelines and who runs each.
Best HubSpot Service Hub Partners in Brazil (2026): 17 Scored From HubSpot's Directory
HubSpot partners in Brazil for Service Hub: all 17 directory-listed firms scored on 5 public criteria, with prices, timelines and who runs each firm.
Best Gorgias Partners in Canada (2026): 16 Scored From the Official Directory
16 Canadian Gorgias partners scored on the same 5 public criteria as our global ranking: badge, AI work, prices, after-launch help and reviews.
Best Gorgias Partners in Europe (2026): 26 Scored From the Official Directory
26 Gorgias partners in mainland Europe, scored on the same 5 public criteria as our global ranking: badge, AI work, prices, after-launch help, reviews.
Best Zendesk Jira and Dev Tool Apps (2026): 27 Marketplace Apps Scored
27 Zendesk Jira integration apps and dev tool apps for Azure DevOps, GitHub, GitLab and Linear, scored on reviews, price, setup and updates.
Best Zendesk Partners in Southeast Asia (2026): 11 Ranked
11 Zendesk implementation partners based in Thailand, Malaysia, Singapore, Indonesia and the Philippines, scored on our global rubric from public pages.
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