Is the Front App Down? How to Check Front Status (and What to Do)

(Quick disambiguation: this is about Front, the customer-communication and shared-inbox app at front.com — not a generic website "front end." If your team lives in Front's inbox all day, you're in the right place.)

Quick answer: how to check if Front is down

The single source of truth is Front's own status page: status.front.com. Don't rely on Downdetector, a social post, or a colleague's hunch as your first move — go straight to the status page and check the component that matches what's broken for you, because Front reports status per service (the web app, mobile apps, the API, rules/automations, email channel sync, and more), and a single component can be degraded while everything else runs fine.

The 30-second version:

1. Go to status.front.com (it also resolves at frontstatus.com). It runs on separate infrastructure, so it stays reachable even when the Front app itself is down.
2. Read the overall banner at the top, then scroll to the individual components — the web app, mobile apps, API, automations, email sync, and so on.
3. Check for any active incidents and scheduled maintenance posted on the page.
4. If it's all green there but broken for you, the problem is probably on your side — jump to "Is it Front, or is it you?" below.

That's it. The rest of this guide is how to read that page properly and what to do next.

How to check Front status authoritatively

Anyone can glance at the top banner, but the useful trick — the one most "is Front down" articles skip — is reading the right component, because Front breaks its service out into separate pieces and an incident is almost always scoped to one of them.

Step 1 — Go to the official Front Status page

The authoritative source is status.front.com (the same page also lives at frontstatus.com and front.statuspage.io). Front hosts it on Atlassian Statuspage — independent infrastructure that stays online even during an app outage — so if the Front web app is down, the status page is still the place to look. Atlassian's own Statuspage case study on Front confirms Front runs on Statuspage, and notes Front even surfaces status pop-ups inside the Front app via a native integration, so an active incident can appear right where your team is working.

Because it's a Statuspage, the layout will feel familiar if you've read a status page before: an overall status banner up top, a list of components with colored indicators, an incident feed, and a history of past incidents.

Step 2 — Read the components, not just the banner

This is the part most people miss. The big green "All Systems Operational" banner is a summary — the detail lives in the components below it. Front reports status across roughly 16 components (per third-party mirrors), grouped by service, typically including:

• Web app — the main agent interface where you read and reply to conversations.
• Mobile apps — the iOS and Android apps your team uses on the go.
• API — the programmatic interface your integrations and automations depend on.
• Rules / automations — the engine that routes, tags, and assigns conversations.
• Email channel sync — the pipeline that pulls inbound email (Gmail, Office 365, custom channels) into Front and pushes your replies back out.
• Search, analytics, and real-time updates — the supporting services that make the inbox usable day to day.

(Treat the ~16-component figure as approximate — it's counted from a third-party mirror, and Front adds and renames components over time, so the exact labels in your view may differ.) The granularity is the whole point: if email sync is degraded but the web app is operational, your inbound mail is the problem, not the app — and you can tell teammates exactly that. If only the API is down, that explains why your integrations are misbehaving even though the inbox itself loads fine.

Step 3 — Read the legend

Front's Statuspage uses four states:

The takeaway: "degraded" is not the same as "down." A degraded component is usually slow or intermittently failing, not fully offline — which changes both your diagnosis and what you tell teammates and customers.

Step 4 — Check for scheduled maintenance

Not every disruption is an "outage." Front posts scheduled maintenance to the same status page ahead of time, and it shows as its own state. If features behave oddly at an oddly specific time, check whether a maintenance window is posted before you escalate — planned maintenance is expected behavior, not a fault.

Step 5 — Subscribe so you're told next time

Rather than refreshing the page, subscribe. Use the Subscribe option on the status page and pick your channel — Front supports email, SMS (text), Slack, webhook, and Atom/RSS feeds, and posts to @FrontHQStatus on X/Twitter. For a support team, the Slack subscription is the sharpest move: incidents land in the channel you already watch, so you hear about them from Front before a customer tells you.

Is it Front, or is it you?

Half of "is Front down" panics turn out to be local. Before you tell teammates Front is broken, run this elimination ladder in order — it goes from fastest to most thorough.

1. Check the status page first (above). If the component that matches your symptom is all operational, lean toward a problem on your end.
2. Isolate the component. Front is several services, so figure out which is broken. Can you load the web app but inbound email isn't syncing? Is only the API down so an integration is failing? Can your team reply on desktop but the mobile app won't refresh? Narrowing to one component tells you whether this is even a Front-shaped problem.
3. Test from another network and device. Open Front on mobile data instead of office Wi-Fi, or from a phone instead of a laptop. If it works on cellular but not on the corporate network, the issue is your network/firewall, not Front.
4. Try an incognito/private window — or a different browser. If incognito works, a browser extension, a corrupted cache, or a stale session is the culprit, not the platform. Clearing your cache or disabling extensions one at a time usually resolves it.
5. For inbound email, check your channel connection (OAuth). Front pulls a lot of mail by connecting to your Gmail or Office 365 mailbox via OAuth. If new emails aren't appearing but the app is otherwise fine, the channel may have lost authorization — Front will usually flag it with a "reauthorize" prompt. Go to Channels > select the channel > Settings > Reauthorize and re-enter your credentials; once reconnected, Front automatically imports the messages it missed. Also confirm nothing changed in your email forwarding rules, MX/DNS records, or provider spam filtering, since those sit upstream of Front. One quiet channel with everything else operational usually points here, not to a platform outage.
6. Corroborate with third-party trackers. Sites like Downdetector, IsDown, or StatusGator aggregate user reports and mirror Front's components. A spike there alongside a degraded/down component on the official page is strong confirmation of a real outage. Treat them as corroboration only — they're crowd-sourced, not authoritative. The official Front status page is the source of truth.

The pattern to internalize: everything broken + a down component on the status page = Front. One thing broken + all operational = you (or your network, browser, or channel connection).

What to do during a real Front outage

Status page confirms it — a component is degraded or down. Now manage it. The goal is to protect the customer experience and your own sanity, not to "fix" something you can't fix.

• Subscribe to updates first. Get on the incident's notifications (Slack, email, SMS, or webhook) so you're not refreshing a page. Front posts progress on the incident itself.
• Set expectations proactively. Tell your team and, if customers are affected, post a short honest note ("we're experiencing a temporary issue with our support system and replies may be delayed"). Silence is worse than a brief, honest heads-up.
• Don't thrash your settings. The instinct to "fix" it by reauthorizing channels, rewiring rules, or toggling integrations during a confirmed Front outage usually creates a second mess to clean up once Front recovers. If the status page says it's Front, leave your configuration alone — reauthorizing only helps when your channel is the problem and the platform is up.
• Capture work out-of-band. If conversations aren't loading, log incoming issues somewhere temporary (a shared doc) so nothing is lost, and reconcile once service returns. Inbound email is usually queued and delivered once channel sync recovers, but a manual log is cheap insurance.
• Have a fallback channel. Know in advance where customers and teammates go if Front is unreachable — a backup inbox, a status channel, or a simple email alias. Decide this before you need it.
• Wait for "resolved," then verify. When the incident is marked resolved, do a quick end-to-end test (send a test email, confirm it lands as a conversation, post a reply, check a rule fires) before announcing the all-clear.

If Front is genuinely broken for you but no incident is posted, the documented move is to check Front's help center and contact Front support — that's the path their docs point you to when the status page is quiet but you're still having trouble.

How to prevent the next scramble

You can't prevent Front outages, but you can make them boring instead of chaotic.

• Subscribe to status notifications (Slack is ideal for support teams) so you hear it from Front before a customer tells you.
• Bookmark status.front.com and make it the team's first reflex, ahead of guessing.
• Write a one-page outage runbook: who posts the customer note, where you log conversations, which fallback inbox you use, who owns the all-clear. Five minutes now saves an hour later.
• Know your component map. Understand which parts of your workflow ride on which Front component — email sync for inbound, rules for routing, the API for integrations, mobile for on-call — so an incident note instantly tells you what will and won't work.
• Map your dependencies. Anything that sits on top of Front — integrations, automations, AI tools — depends on Front being up. Knowing that chain ahead of time tells you instantly what's affected during an incident.

Where AI fits in during an outage

If you run an AI agent layer on top of your helpdesk, it's worth being honest about what that means during an outage. An AI agent that reads and resolves tickets does so through the helpdesk's platform — so if the platform itself is down, the dependent layer is affected too. An AI agent can't read or update conversations the platform can't serve. An AI layer makes your support faster on a normal day; it does not replace the helpdesk or keep it running when the platform is offline.

A quick, honest note on tooling fit: Macha is an AI agent layer that works on top of an existing helpdesk — but today it connects to Zendesk and Freshdesk only, not Front. So if your team runs on Front, Macha isn't a drop-in for you right now, and the relevant reading here is purely the outage playbook above. (If you happen to run Zendesk elsewhere in your stack, Macha on Zendesk shows how the AI-layer model works.) Where that kind of AI layer earns its keep is every other day: deflecting and resolving repetitive tickets so your queue is smaller — which, incidentally, means less of a backlog to dig out of once an outage clears. If and when it fits your stack, you can try it free — 7-day free trial, no credit card required.

Frequently asked questions

Is the Front app down right now? Check the authoritative source: go to status.front.com, read the overall banner, then scroll to the individual components (web app, mobile apps, API, email sync, automations) to see which one matches your symptom. Operational means it's running normally; degraded means partial disruption; outage means it's down. The status page runs on separate infrastructure (Atlassian Statuspage), so it stays reachable even if the Front app itself is offline.

What is the Front status page URL? status.front.com (it also resolves at frontstatus.com and front.statuspage.io). It's an Atlassian Statuspage that shows real-time component status, active incidents, scheduled maintenance, and incident history, and it's hosted independently so it stays up during app outages.

Why does Front work for other companies but not for us? Most likely a problem on your end. If the status page shows all components operational, the issue is probably local. Isolate the broken component, test from another network and device, try an incognito window, clear your cache or disable extensions, and — for missing inbound email — check whether your Gmail/Office 365 channel needs reauthorizing and that your forwarding and DNS are intact before concluding it's Front.

How do I get notified about Front outages? Use the Subscribe option on status.front.com and choose your channel — Front supports email, SMS (text), Slack, webhook, and Atom/RSS feeds, and posts updates to @FrontHQStatus on X/Twitter. For support teams, the Slack subscription is usually the most useful.

What's the difference between "degraded" and "outage"? Front's status page uses four states: operational (up), degraded (warn) — partial or intermittent disruption where things are slow or flaky but largely working, outage (down) — the component is currently unavailable, and maintenance — a planned window. So "degraded" is not the same as "down."

My Front channel says "disconnected" or won't sync email — is that an outage? Usually not. A single channel that's disconnected while everything else works points to a lost OAuth authorization, not a platform outage. Go to Channels > select the channel > Settings > Reauthorize and re-enter your credentials; Front then automatically imports the messages it missed. If multiple channels drop at once and the status page shows email sync degraded, that's a Front-side incident.

Can I trust Downdetector to tell me if Front is down? Use it as corroboration, not as the answer. Downdetector, IsDown, and StatusGator aggregate user reports and mirror Front's components, which helps spot a widespread problem fast — but they're crowd-sourced. Confirm against the official status.front.com for the specific component you care about.

The bottom line

When you're asking "is the Front app down?", skip the guesswork and go to status.front.com — then read the component that matches what's broken, not just the top banner, because Front reports status per service and an incident is usually scoped to one piece (email sync, the API, mobile, automations) rather than the whole platform. Read the legend (operational, degraded, outage, maintenance), check for scheduled maintenance, and subscribe — Slack is ideal — so the next incident finds you instead of the other way around. If everything's operational but things are still broken, work the elimination ladder — isolate the component, try another network, an incognito window, and reauthorize your email channel — because half the time it's not Front at all. And during a real outage, the move is to communicate early, leave your settings alone, and wait for the official "resolved." For background on the platform itself, see what the Front app is and how the Front shared inbox works.

Status infrastructure, four-state legend, component count, and subscription channels verified against Front's status page, Atlassian's Statuspage case study, and Front's help docs, June 2026. Front updates its products, components, and UI periodically — confirm exact component labels in your own status view. Component count cited from a third-party mirror and flagged approximate.