What Are the Best AI Agents for Gorgias and Gorgias AI Agent Alternatives in 2026?

The short answer. Gorgias AI Agent is where most Gorgias stores should start, and Gorgias's own pricing page (checked 5 October 2026) includes 190 automated interactions for $190 a month on the Pro plan billed monthly, with nothing to integrate on a Shopify store. The best Gorgias AI Agent alternatives that keep Gorgias as your help desk are eesel AI, Macha, My AskAI, Yuma AI, Siena AI and Zipchat AI. Pick eesel AI for a fixed monthly credit batch and a simulation mode, Macha if you aren't on Shopify or want one set of agents running across Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom, My AskAI for the lowest published per-ticket price, Yuma AI or Siena AI for high-volume Shopify brands, and Zipchat AI for a sales-led storefront chat. All seven are in the table below, then the alternatives by billing unit, then the detail on each.

Which AI agents work with Gorgias, at a glance?

Prices are vendor-set and were read from each vendor's pricing page on 5 October 2026. G2 and Capterra figures are earlier readings, since G2 blocks automated checks. Confirm on each vendor's own page before you buy.

There are two routes. You can turn on Gorgias's own AI Agent (the native option, formerly branded Automate), or you can connect a third-party AI agent on top of Gorgias. We cover both: what each does, exactly how it connects to Gorgias, its real pricing model, who it's for, and a real-user signal. Where a number is vendor-set or moves fast, we say so.

What are the best Gorgias AI Agent alternatives?

Credit first. Gorgias AI Agent needs no integration, reads Shopify orders out of the box, and only charges an automation fee when it resolves a conversation, so a handover costs you nothing extra on the AI line. Teams look past it for four documented reasons:

• Two meters on one ticket. Gorgias's billing docs say you're "charged both a ticket fee + automation fee" when AI Agent answers and doesn't hand the conversation to a human. (Gorgias billing docs)
• The overage rate. The plan bundles price an interaction at $1.00, and Gorgias's pricing page bills interactions past the included allowance at $1.50, 50% more. Its AI Agent pricing guide breaks overage down by tier: $1.50 on Support + Shopping Assistant plans and $1.00 to $2.00 per interaction on Support-only monthly plans. (gorgias.com/blog/ai-agent-pricing)
• Store platform. Gorgias's AI Agent docs describe "a dedicated AI Agent for each Shopify store you connect," and document no other store platform. (docs.gorgias.com)
• Plan gates. On Starter, the compare table leaves out Actions (cancel, discount, apply) and brand voice and guardrails, so the cheapest plan's AI answers questions but can't act on an order. (gorgias.com/pricing)

The incentive is worth naming. Per-resolution pricing earns Gorgias more as your automation rate climbs, and the ticket fee on the same conversation means the helpdesk line doesn't shrink when the AI does the work. It's a normal commercial choice, and it's why a busy store's AI bill grows faster than its ticket count. One caution before you switch: Gorgias counts a ticket as billable when any message is sent from the helpdesk, and its billing doc doesn't spell out how a reply posted by a third-party app is counted, so assume the Gorgias ticket fee stays on every row below and ask Gorgias for your account.

The worked example. A Shopify store on Gorgias Pro, billed monthly, handles 2,000 tickets a month, and AI resolves 600 of them (30%). The $360 helpdesk line is the same in every row. On Gorgias AI Agent, the Pro bundle covers 190 interactions for $190, and the other 410 bill at the rate for your plan type. Gorgias's pricing guide puts monthly-plan rates at $1.00 to $2.00 an interaction on Support-only plans, depending on tier, and $1.50 on Support + Shopping Assistant plans. That makes the AI line $600 at $1.00, $805 at the $1.50 Gorgias's pricing page states and $1,010 at $2.00. The $0.90 in Gorgias's compare table is the annual-contract rate, so it doesn't apply to a monthly plan. For the per-ticket tools we assume the agent is pointed at the 1,000 tickets in the categories it can handle and resolves 600 of them: eesel's 1,000-credit batch is $499, Macha's 1,500-ticket tier is $599 (750 is too small), and My AskAI's Pro plan includes 1,000 tickets for $199. Yuma's Starter covers 7,200 resolutions a year (600 × 12) inside its 12,000, at $14,400 a year, or $1,200 a month paid upfront. Siena is $750 + 600 × $0.90 = $1,290 if it bills only automated tickets. At this volume the cheapest AI line is My AskAI and the dearest are Yuma and Siena, which are built for brands several times larger.

What is the difference between a chatbot, an AI agent and a copilot?

These words get used interchangeably and it costs ecommerce teams money. Quick definitions, because they map to different line items:

• Chatbot / bot: the older, scripted experience: menus, quick replies, decision trees. Gorgias has long shipped a no-code Chat and Flows builder for this. Cheap, predictable, and dumb the moment a shopper phrases something off-script.
• AI agent: an LLM-powered agent that reads the question in natural language, pulls from your help center, store website, and order data, and resolves the ticket (drafts the reply, tags, runs actions like order lookups, escalates), handing off to a human when it isn't confident. This is what most people now mean by "AI chatbot for Gorgias."
• Copilot: assists the human agent inside the ticket (summarizing, drafting, rephrasing tone), but a person still sends the reply. It improves handle time, not deflection.

Most of the tools below are AI agents (some also offer a copilot or a sales angle). When you compare pricing, make sure you're comparing the agent line, because that's the one that deflects volume.

How did we compare the tools?

We looked at tools that genuinely support Gorgias in 2026, verified on each vendor's site or the Gorgias App Store, and that add AI resolution, not just scripted flows. For each we read the live pricing on the vendor's own page and screenshotted it on 5 October 2026, the G2/Capterra rating and approximate review count as a real-user signal, and recurring praise and complaints from G2, Capterra, the Shopify App Store and community threads. We flag small review samples explicitly, because a 4.9 from 19 reviews and a 4.6 from 800 aren't the same kind of evidence.

Left out on purpose: scripted flow builders with no LLM resolution, agent-facing copilots that only draft a reply for a human to send, and tools with no documented Gorgias connection at all. A tool that can't read a Gorgias ticket and write back to it isn't a Gorgias AI agent, whatever its own site calls it. Help desks that would replace Gorgias altogether are a different decision and aren't on this list.

The order. Gorgias's own AI Agent goes first because it needs no integration at all. The third-party layers that follow are ordered by three criteria, in this sequence: how much of a Gorgias queue each one can resolve end to end (including write actions against the ticket and your store data), whether you can price it before talking to sales, and how much setup stands between you and the first resolved ticket. Review volume is reported inside each entry rather than driving the order, because in this category the review bases are too thin to rank on.

Disclosure: Macha publishes this blog. Macha is one of the seven tools below, scored on the same criteria as everything else on the page, placed where those criteria put it, and carrying the same drawback line as every other entry. Our review-base problem is the worst on this page and it's stated in our entry, not hidden.

1. Gorgias AI Agent: the native option

What it does: Gorgias's own AI Agent (the feature formerly marketed as Automate) answers shopper questions on email, chat, SMS and social channels (Instagram DMs, Facebook Messenger, WhatsApp) and resolves routine tickets autonomously: WISMO ("where's my order?"), returns, address changes, using your Shopify store data plus connected knowledge. It hands off to a human when it lacks confidence, hits a listed handover topic, detects frustration, or the customer asks for a person. It's the most native option: no extra vendor, no separate login.

How it connects to Gorgias: It doesn't "connect." It's part of Gorgias. The important caveat: the Gorgias helpdesk supports WooCommerce, BigCommerce and Magento (the last two from Basic and Pro respectively, per the compare table), but the AI Agent docs are written around Shopify: "You get a dedicated AI Agent for each Shopify store you connect." If you're on another platform, check with Gorgias before you count on the AI. (docs.gorgias.com)

Pricing model: per automated interaction, on every Gorgias plan. With "Add AI Agent" switched on, the plan cards sell a monthly bundle at $1.00 an interaction: 30 for $30 on Starter and Basic, 190 for $190 on Pro, 530 for $530 on Advanced, on top of helpdesk prices of $10, $60, $360 and $900 a month. The compare table further down the same page lists $1.00 on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced, and the page's FAQ explains those are annual-contract rates: "AI Agent interactions are priced at $0.90 each on annual plans or $1.00 on monthly plans." Gorgias's AI Agent pricing guide puts interactions past the allowance at $1.50 each on Support + Shopping Assistant plans, and at $1.00 to $2.00 by tier on Support-only monthly plans. An interaction counts as automated when the customer doesn't need a human within 72 hours, and it also counts as a helpdesk ticket, so the same conversation pays both fees. (gorgias.com/pricing, Gorgias billing docs, gorgias.com/blog/ai-agent-pricing) We break the math down in our Gorgias pricing explainer.

Who it's for: Shopify teams committed to Gorgias that want AI inside the help desk they already run, with one bill and no integration work. Our Gorgias AI Agent explained guide goes deeper on setup and limits, and the Gorgias AI Agent review collects what merchants say after using it.

Real-user signal: Gorgias holds a G2 rating of 4.6/5 (~800+ reviews) and Capterra 4.7/5 (~600+), the strongest sample in this roundup. Aggregated sentiment praises the native Shopify depth (it can see orders, tracking, and subscriptions out of the box) and fast deflection on repetitive WISMO/returns tickets. Recurring complaints: the AI is tied to Shopify, the per-resolution costs stack on top of ticket fees, and knowledge ingestion has limits (public-only URLs, no embedded-media or image extraction, per My AskAI's guide). Gorgias doesn't promise a fixed automation rate, so expect yours to depend on your ticket mix. (myaskai.com, G2)

Watch-out: if you're not on Shopify, the native AI Agent may not be available to you, which is the single biggest reason non-Shopify Gorgias stores look at the third-party layers below.

Which AI agents can you add on top of Gorgias?

If the native AI's Shopify focus, two-meter economics or Starter-plan gates don't suit you, you can keep Gorgias and add a dedicated AI agent on top. These tools connect to Gorgias via the App Store or API, often read from broader knowledge sources, and in several cases price more cheaply or more predictably.

2. eesel AI: monthly credit batches with a simulation mode

What it does: eesel offers an AI Agent (autonomous resolution) and an AI Copilot (drafting/assist), trained on your help center plus broader sources like Confluence, Google Docs, and Notion. Its standout feature is a simulation mode that replays the AI against your past tickets so you can forecast resolution rate and accuracy before it talks to a single customer.

How it connects to Gorgias: a Gorgias App Store app you connect in a few minutes, then point at your knowledge. (gorgias.com/apps/eesel-ai)

Pricing model: eesel has changed its pricing again. The pay-per-task meter is gone, replaced by fixed monthly credit batches: 500 credits for $299, 1,000 for $499, 1,500 for $699, 2,500 for $999, 3,500 for $1,349 and 5,000 for $1,899, with more by quote. A ticket or chat is 1 credit however many replies it takes, and you aren't charged for tickets the agent is told to stay out of. Run out and agents pause, unless you turn on overage at $0.80 a credit under a cap you set. There's no platform or seat fee, the free plan gives 100 credits with no card, and paying a year upfront gets two months free. The effective rate falls from about $0.60 a ticket on the smallest batch to $0.38 on the largest. (eesel.ai/pricing)

Who it's for: teams that want one predictable monthly bill, many knowledge sources, and the confidence of testing in simulation first.

Real-user signal: G2 4.6–4.7/5, but from only ~15–16 reviews, a small sample, so weight it accordingly. Reviewers consistently praise fast setup and helpful support; the recurring criticism is that the price feels high for smaller teams. (G2)

Watch-out: you're billed for every ticket the agent works on, resolved or not, so scope it to the categories it can actually close.

3. Macha: build-your-own agents that write back into Gorgias

What it does: Macha runs configured AI agents against your Gorgias tickets. An agent is a set of written instructions plus the tools it's allowed to call. The Gorgias connector exposes 15 actions: it reads the full ticket thread, custom fields and attachments (PDF, DOCX, XLSX, CSV, TXT), searches past tickets, customers and your macros, and then writes back with a public reply, internal note, status, priority, tags, field values or an assignment to an agent or team. Point it at your help center, past tickets, Notion or a website for knowledge, connect Shopify or Stripe for order and payment data, and give it any HTTP API as a custom tool when the answer lives in a system nobody has integrated yet. It runs in three modes you can switch per agent: internal note only, draft for a human to send, or autonomous reply.

How it connects to Gorgias: an API-key connector in Macha rather than a Gorgias App Store listing: you paste a Gorgias API key and pick which tickets the agent sees, with Ticket Created, Ticket Updated and New Message Added as triggers. Because the connector is on Macha's side, the same agents can also run on Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom, which matters if you run more than one desk or think you might move. (Macha's Gorgias integration)

Pricing model: per ticket, tiered: $299/month for 750 tickets, $599 for 1,500, $1,199 for 3,000, $1,999 for 5,000, $2,999 for 7,500 and $3,999 for 10,000, with custom pricing above that, which works out at about $0.40 a ticket at every tier, billed monthly. A ticket is one thread with one person, charged once however many messages it takes, so a five-email exchange costs the same as a one-email answer. No overages: agents pause when the month's tickets run out rather than auto-billing you. Setup and monitoring are done by the Macha team on every plan instead of sold as an implementation fee. The trial is $50 of free usage, about 125 tickets, no credit card and no time limit. (getmacha.com/pricing)

Who it's for: stores on BigCommerce, WooCommerce, Magento or Wix that want AI on Gorgias without depending on the Shopify-centered native agent; teams that want a flat monthly number rather than a meter that climbs with every resolution; and anyone running Gorgias alongside a second help desk who doesn't want to buy and configure the same automation twice.

Where it falls short, and this one is ours, so read it closely: we have no G2 or Capterra profile, which means zero third-party review evidence on a page where the native option has 800 reviews. By this page's own standard, that's the thinnest signal here. Macha is billed per ticket handled, not per resolution, so in the worked example above it costs more than My AskAI or eesel's matching batch. It isn't ecommerce-specialized the way Yuma is: no built-in returns or subscription workflows, so anything Shopify-specific is a connector and a written instruction rather than a feature you switch on. It isn't a help desk either, so it's a line item on top of Gorgias, not a replacement for it.

4. My AskAI: low-cost deflection inside the ticket

What it does: My AskAI puts an AI agent directly inside Gorgias tickets that answers using your knowledge base; it can reply directly to the shopper, post an internal note for the agent, or generate a response on demand.

How it connects to Gorgias: the "AI Agent by My AskAI" app on the Gorgias App Store; connect it, no code required. (gorgias.com/apps/ai-support-agent-by-my-askai)

Pricing model: the lowest published per-ticket price in this list. Pro is $199/month with 1,000 tickets included and about $0.12 per extra ticket up to 5,000; Scale is $499/month with 2,000 tickets and about $0.10 per extra; Enterprise starts at $999. Every plan has a 30-day free trial, and annual billing is listed at a 33% discount. The page sells "60% AI resolution. Or your money back." That's a fraction of the native per-resolution rate, though My AskAI does less of the deep ecommerce action-running. (myaskai.com/pricing)

Who it's for: lean teams that want straightforward, affordable deflection without an enterprise contract or a per-resolution meter running.

Real-user signal: G2 4.9/5, but from only ~19 reviews, so this is a strong-but-thin signal. Reviewers highlight excellent support and easy setup, with some self-reported high resolution rates; treat vendor-cited resolution figures as marketing until you test them on your own queue. (G2)

Watch-out: it answers mainly from your knowledge base, and it runs fewer ecommerce actions out of the box than Yuma, so check that the order tasks you need are covered before you switch.

5. Yuma AI: built for high-volume Shopify brands

What it does: Yuma is an AI agent built exclusively for ecommerce, specifically Shopify merchants with high support volumes. It automates order updates, subscription changes, and returns/exchanges end-to-end, and sits on top of Gorgias rather than replacing it.

How it connects to Gorgias: Yuma installs on top of Gorgias (and integrates with Shopify and other tools), running automations through your existing help desk. (gorgias.com/comparison/yuma)

Pricing model: Yuma publishes its prices on its own pricing page, and it bills only full resolutions: "A support ticket that Yuma handled from start to finish, end to end, with no human involved at any point." Escalations are free. Starter is $14,400 a year for 12,000 resolutions (about $1.20 each), Growth $40,000 for about 48,000 (about $0.83) and Scale $90,000 for about 120,000 (about $0.75), with the rate falling toward a $0.55 floor above that. Every plan carries a 12-month commitment paid upfront, and Yuma calls the figures illustrative. Annual plans have no overage; a monthly plan bills $1.50 per over-quota ticket. Brands can start with a 30-day free trial. (yuma.ai/pricing)

Who it's for: higher-volume Shopify brands that want deep ecommerce automation (returns, subscriptions, WISMO) and hands-on account management, and can commit to a five-figure annual bundle.

Real-user signal: G2 4.8/5 from ~16 reviews, small sample again. Reviewers praise the ecommerce-specific automation and proactive account management; the most common complaint is AI hallucinations, which Yuma says it mitigates with Fact Snippets, a Safety Guard QC layer, and hard limits, worth pressure-testing in a pilot. (G2)

Watch-out: the entry price is a five-figure annual commitment paid upfront, so a store at a few thousand tickets a month pays for capacity it may not use.

6. Siena AI: platform fee plus a per-ticket automation pack

What it does: Siena is an AI agent for ecommerce brands that covers support, shopping and social conversations, pitched at large DTC brands with a hands-on onboarding team.

How it connects to Gorgias: Siena lists Gorgias on its integrations page and says it "automates responses across every Gorgias channel." (siena.cx/integrations)

Pricing model: two parts. A $750 monthly platform fee covers the AI engine and an unlimited sandbox, and an Automation Pack bills $0.90 per automated ticket. The page asks you to fill in a form for a quote and doesn't say whether a ticket bills only when resolved, so ask before you model it. The platform fee is charged even in a quiet month. (siena.cx/pricing)

Who it's for: brands at a volume where $750 a month is small next to the per-ticket line, and that want onboarding and Slack support included.

Watch-out: we haven't checked Siena's review profiles for this update, so there's no rating in the table, and the published pricing leaves the billing trigger open.

7. Zipchat AI: the sales-led ecommerce chatbot

What it does: Zipchat is an AI sales and support agent for ecommerce that answers pre-sale and post-sale questions across your website, WhatsApp, Instagram, and email, recommends products, and recovers carts. It leans more toward conversion than deep ticketing, but it does handle support and can route to Gorgias.

How it connects to Gorgias: Zipchat runs as the on-site/social AI layer and integrates alongside Gorgias as the help desk, handing off conversations that need human or ticketed follow-up. (zipchat.ai/alternatives/gorgias)

Pricing model: monthly plans sized by AI replies, and the page asks for your monthly visitor count first. At the default setting, billed annually, Starter is $64/month for 750 replies, Pro $240/month for 3,000, Scale $480 for 6,000 and Scale plus $960 for 14,000; annual billing saves 20% ($80 a month billed monthly for Starter). Going over costs $49 per 250 extra replies (per 500 on Scale plus), so the bill isn't fully flat. Every plan has a 7-day free trial and a 30-day money-back guarantee. (zipchat.ai/pricing)

Who it's for: leaner, sales-led stores that want a predictable monthly plan and an AI focused on converting browsers as much as deflecting tickets, including WooCommerce and Wix stores.

Real-user signal: Zipchat's own pricing page displays 4.8 on G2 and Capterra and 4.9 on Shopify. Reviewers praise natural conversations, product recommendations, easy setup, and support; the caveat is that it's more of a sales/conversion bot than a full support-ticketing AI, so judge it on the job you actually need done. (G2)

Watch-out: it's a sales bot first and is metered per AI reply, with $49 top-ups when a busy month runs past the plan.

How do you choose the right AI agent for Gorgias?

1. Start with your platform. If you're on Shopify, the native Gorgias AI Agent is the lowest-friction path and has the deepest store-data access. If you're on BigCommerce, WooCommerce, Magento, or Wix, a third-party layer (eesel, Macha, My AskAI, Zipchat) is the dependable route to AI on Gorgias. Our guide to AI customer service for Shopify walks through that platform choice.
2. Match the billing unit to your volume. Per automated interaction (Gorgias native), per full resolution (Yuma), platform fee plus per ticket (Siena), credit batches (eesel), per ticket (My AskAI, Macha) and per reply (Zipchat) bill very differently at scale. Run the worked example above with your own numbers; the sticker rarely equals the bill. Our help desk AI vs standalone AI agent cost comparison runs the same math across help desks.
3. Decide sales vs. support. If you want to convert browsers and recover carts as much as deflect tickets, Zipchat's sales angle matters. If it's pure support automation, the agent-first tools fit better.
4. Weight the review evidence by sample size. Gorgias's own 4.6 from ~800 reviews is far more proven than a 4.8 or 4.9 from ~15–19. Use ratings as a signal, not proof, and lean on simulation and trials where offered.
5. Pilot on a real slice of your queue. Whatever you shortlist, run it on live tickets (or in eesel's simulation) and measure resolution rate, accuracy, CSAT, and escalation quality against your current baseline before committing.

What do users say about these tools?

Across G2, Capterra, the Shopify App Store, and community threads, a few themes repeat. Gorgias AI Agent (G2 4.6, ~800; Capterra 4.7, ~600) earns credit for native Shopify depth and quick deflection on order-status and returns, but reviewers consistently flag the Shopify tie and that per-interaction fees stack on top of ticket fees. eesel AI (4.6–4.7, ~15) is praised for fast setup and its simulation mode, with price the main gripe. My AskAI (4.9, ~19) draws strong praise for support and affordability, though the review base is small. Yuma AI (4.8, ~16) is liked for deep ecommerce automation and account management, with hallucinations the recurring concern. Zipchat wins on conversational quality, sales lift, and simple plans, but is more of a sales bot than a full ticketing AI. We didn't collect ratings for Siena this round. Macha has no G2 or Capterra listing at all, so there's no independent review evidence for it on this page; ours is an entry you can't check against strangers, and you should weight it accordingly. Our read: native Gorgias AI is the safe default if you're on Shopify and want one vendor; the third-party layers win on price transparency, non-Shopify reach, simulation, or sales, at the cost of running a second tool.

Frequently asked questions

What are the best Gorgias AI Agent alternatives? If you want to keep Gorgias as your help desk, the main alternatives are eesel AI (monthly credit batches from $299 for 500), Macha (per ticket from $299 for 750, works beyond Shopify), My AskAI (Pro $199 with 1,000 tickets), Yuma AI (per full resolution, from $14,400 a year), Siena AI ($750 a month plus $0.90 per automated ticket) and Zipchat AI (reply-based plans from $64 a month billed annually). They differ most in what they bill for: a ticket handled, a resolution, or a reply.

What's the best AI chatbot for Gorgias? It depends on your platform and budget. Gorgias's own AI Agent is the native default and simplest path if you're on Shopify. Among third-party AI agents on top of Gorgias, eesel AI suits teams wanting a fixed credit batch and a simulation mode, My AskAI is the low-cost per-ticket pick, Macha fits stores that aren't on Shopify or want agents that also run on other help desks, Yuma AI and Siena AI fit high-volume Shopify brands, and Zipchat suits sales-led stores.

Does Gorgias have a built-in AI chatbot? Yes. Gorgias includes a no-code Chat and Flows builder for scripted flows, plus its AI Agent (LLM-powered, autonomous resolution), billed per automated interaction. The plan cards bundle interactions at $1.00 each on monthly billing (190 for $190 on Pro), annual contracts bring that to $0.90 on Basic and Pro and $0.85 on Advanced, and each automated interaction also counts as a helpdesk ticket.

How much does an AI agent for Gorgias cost? For a store with 2,000 tickets a month and 600 resolved by AI, the AI line runs $199 on My AskAI Pro, $499 on eesel, $599 on Macha, $600 to $1,010 on Gorgias AI Agent on monthly billing, $1,200 on Yuma Starter and $1,290 on Siena, before the $360 Gorgias Pro helpdesk fee that every option still pays. Zipchat bills per AI reply, from $64 a month billed annually.

Can I add an AI agent to Gorgias without Shopify? Yes. That's a key reason to use a third-party layer. Gorgias's AI Agent docs are written around Shopify stores, but tools like eesel AI, Macha, My AskAI and Zipchat connect to Gorgias via the App Store or its API and work regardless of your store platform (BigCommerce, WooCommerce, Magento, Wix). Confirm each tool's platform support before you commit.

Is the native Gorgias AI Agent good enough, or do I need a third-party tool? If you're on Shopify, your tickets are mostly order-status and returns, and you're on Basic or above (Starter lacks Actions), the native AI Agent is often good enough. Reviewers hit its limits on the Shopify tie, stacking per-interaction costs, and knowledge-ingestion constraints. That's when a third-party AI agent layer earns its keep.

Which Gorgias AI agent should you pick?

Start with your store platform. Gorgias's own AI Agent is the lowest-friction option on Shopify, at $1.00 an interaction in the plan bundles plus the ticket fee on the same conversation. If you're not on Shopify, or the two meters bother you, a third-party layer on top of Gorgias gives you more reach and a different billing unit: eesel for credit batches and simulation, Macha for a tiered monthly bill and agents that write back into the ticket on any store platform, My AskAI for the cheapest per-ticket deflection, Yuma or Siena for deep Shopify automation at volume, and Zipchat for a sales-led plan. Put your own ticket count into the worked example, weigh the review evidence (we have none), and pilot on live tickets before you commit. You can start a Macha trial with $50 of free usage and point an agent at one Gorgias ticket category first.

How we researched this

• Vendor pricing pages, read and screenshotted on 5 October 2026: gorgias.com/pricing (plan cards with "Add AI Agent" switched on, the compare-plans table, the FAQ that labels $0.90 an annual-contract rate, and the $1.50 rate for interactions past the included allowance), gorgias.com/ai-agent, eesel.ai/pricing, yuma.ai/pricing, siena.cx/pricing, zipchat.ai/pricing, myaskai.com/pricing and getmacha.com/pricing. Gorgias's plan cards and My AskAI's pricing cards only render in a browser, so we read them in a headless Chrome session.
• Vendor docs, same date: Gorgias's billing doc (both fees, the 72-hour rule, the billable-ticket definition), its AI Agent overview (Shopify stores) and its AI Agent pricing guide (updated 28 May 2026; $1.50 overage on Support + Shopping Assistant plans, $1.00 to $2.00 by tier on Support-only monthly plans); Siena's integrations page.
• Vendor self-reports: My AskAI's 60% resolution guarantee, Yuma's illustrative bundle sizes, and the ratings Zipchat displays on its own page are the vendors' own figures. G2 and Capterra ratings are earlier readings.
• Arithmetic: 30% of 2,000 = 600. Gorgias: 600 − 190 = 410; 410 × $1.00 = $410, $190 + $410 = $600; 410 × $1.50 = $615, $190 + $615 = $805; 410 × $2.00 = $820, $190 + $820 = $1,010. Yuma: 600 × 12 = 7,200 resolutions a year, inside Starter's 12,000; $14,400 ÷ 12 = $1,200. Siena: $750 + 600 × $0.90 = $1,290. eesel's per-ticket range: $299 ÷ 500 ≈ $0.60, $1,899 ÷ 5,000 ≈ $0.38. Overage: $1.50 is 50% above $1.00.
• What we ran and what we didn't: we didn't run any of these agents on a live Gorgias account for this update; the costs are modeled from published prices, and the store in the worked example is synthetic. Macha's Gorgias connector actions come from our own integration catalog.

Last full price check: 5 October 2026. AI pricing in this category changes fast (eesel replaced its per-task meter with credit batches after our September check), so confirm current terms on each vendor's site before buying.