The Best Gorgias Integrations (2026)

This is a roundup of the Gorgias integrations worth knowing in 2026, grouped by the job they do. For each one you'll get what it does, who it's for, whether it's built by Gorgias (native) or a partner (third-party), and how to add it from the Gorgias App Store. Every app here was verified against the Gorgias App Store in June 2026. New to the platform? Start with what is Gorgias and the Gorgias customer service platform overview, then come back to wire it up.

How we picked these

The Gorgias App Store lists 100+ apps across more than 17 categories — AI, Automation, BI & Analytics, Ecommerce, Loyalty, Marketing, Phone, Returns, Reviews, Shipping, SMS, Subscriptions, and more. We didn't try to list them all. We listed the ones ecommerce support teams actually reach for, organized so you can jump straight to the job you're solving. The bar for inclusion:

• It's live on the Gorgias App Store (or is a native Gorgias capability) as of June 2026 — verified, not assumed.
• It maps to a real ecommerce support job: order management, marketing context, subscriptions, reviews and loyalty, returns, shipping, internal comms, voice, automation, or analytics.
• It earns an agent's screen real estate — it removes a tab or a manual step, not just a logo.

One thing we flag throughout: who built each app. Some are built by Gorgias (truly native — Shopify, BigCommerce, Magento, plus Gorgias's own Voice and SMS products); most of the rest are built by the partner vendor (Klaviyo, Recharge, Loop, Aircall, and so on), and a few are reached through iPaaS platforms like Zapier and Make. We call out each so you know what you're trusting with your customer and order data.

How to add an app from the App Store

The install flow is the same for almost everything below, so we won't repeat it per app. In Gorgias, go to Settings → App Store (or Integrations), search for the app, click to open the listing, and Add / Install — most ask you to authenticate the other tool (an API key, OAuth login, or store admin) and choose what data to sync into the ticket sidebar. Gorgias-native channels and products (Voice, SMS, Automate) are configured under Settings rather than installed as third-party apps.

Ecommerce platforms

This is the foundation. If you connect only one thing to Gorgias, it's your store — because it turns "where's my order?" from a tab-switch into a glance.

1. Shopify (native, by Gorgias)

What it does: Shopify is Gorgias's deepest, most-used integration. It surfaces a customer's full order history right beside the ticket and lets agents edit and cancel orders, process refunds, and duplicate orders without leaving the conversation. It also powers automation — Gorgias can detect order-status questions and answer them with live Shopify data. (Gorgias for Shopify) Who it's for: Any Shopify or Shopify Plus store, which is the majority of Gorgias's customer base. Native vs third-party: Native — built and maintained by Gorgias. What users say: Gorgias's own app on the Shopify App Store carries roughly 4.4/5 across 3,000+ reviews, and merchants repeatedly single out the Shopify tie-in itself. The dominant aggregate theme: agents never have to switch tabs to answer "where's my order?" because order, refund, and cancellation controls sit inside the ticket — one reviewer's words capture the consensus, that the integration "saves hours every week." The most common gripe is that pricing scales quickly with ticket volume. (Shopify App Store reviews)

2. BigCommerce (native, by Gorgias)

What it does: The BigCommerce integration brings order and customer data into the ticket sidebar so agents on a BigCommerce store get the same order-context experience Shopify users do — order lookups, customer details, and history at a glance. Who it's for: Stores running on BigCommerce instead of Shopify. Native vs third-party: Native — built by Gorgias.

3. Magento / Adobe Commerce (native, by Gorgias)

What it does: The Magento (Adobe Commerce) integration connects your store so order and customer information appears alongside tickets, giving agents context for support on a Magento storefront. Who it's for: Mid-market and enterprise stores on Magento/Adobe Commerce. (WooCommerce stores also have an App Store integration if you're on WordPress.) Native vs third-party: Native — built by Gorgias.

Marketing, CRM & customer data

Knowing what a customer bought, what campaigns they got, and how loyal they are changes how you answer them. These put marketing and loyalty context in the ticket.

4. Klaviyo (third-party)

What it does: Klaviyo is the dominant ecommerce marketing and customer-data platform. Connected to Gorgias, it lets agents see a customer's email/SMS engagement, segments, and purchase behavior next to the ticket so replies are personalized — and Gorgias also supports documented Klaviyo Actions so support events can feed marketing flows. Who it's for: The very common Shopify + Klaviyo store that wants support replies informed by marketing history. Native vs third-party: Third-party (built by Klaviyo) — a "gorgias klaviyo" setup is one of the most popular pairings in the store. What users say: Klaviyo itself is a heavily-reviewed platform — about 4.6/5 from 1,300+ reviews on G2 — and the recurring aggregate sentiment on the Gorgias pairing is that agents can answer questions without bouncing between tools; one published case credits the connected stack with replacing custom development, with a brand reporting it "save[s] $100k/year" versus its old Salesforce setup. (Klaviyo on G2)

5. Recharge (third-party, subscriptions)

What it does: Recharge is the leading subscription-billing platform for ecommerce. The Gorgias integration lets agents view and manage subscriptions, process cancellations, and resolve billing questions directly inside the ticket — the difference between a one-click save and a churned subscriber. Who it's for: Subscription and replenishment brands. (Loop Subscriptions is a separate, also-listed option.) Native vs third-party: Third-party — built by Recharge.

6. Yotpo & Okendo (third-party, reviews & loyalty)

What it does: Yotpo (reviews, SMS, and loyalty) and Okendo (reviews and UGC) connect customer-generated content to support. With Okendo, for example, you can create a Gorgias ticket from a product review so an agent follows up on negative feedback fast; Yotpo brings review and loyalty signals into the support view. Who it's for: Brands that run reviews/UGC and loyalty as part of CX and want a feedback loop into support. Native vs third-party: Third-party — built by the review/loyalty vendors.

7. Smile.io (third-party, loyalty)

What it does: Smile.io powers points-and-rewards loyalty programs. Connected to Gorgias, it displays a customer's loyalty tier and points next to their ticket, so agents can recognize VIPs and nudge engagement during a conversation. Who it's for: Stores running a Smile.io rewards program that want loyalty visible at the point of support. Native vs third-party: Third-party — built by Smile.io.

Returns, shipping & fulfillment

For a store, a huge share of tickets are post-purchase: "where is it?" and "I want to send it back." These answer those before an agent has to dig.

8. Loop Returns (third-party)

What it does: Loop Returns is the returns-and-exchanges platform built for Shopify brands. The Gorgias integration lets agents see and act on return and exchange requests inside the ticket — approve a return, check status, or steer a customer toward an exchange instead of a refund — automating much of the back-and-forth. Who it's for: Shopify brands with meaningful return volume that want returns handled in-conversation. Native vs third-party: Third-party — built by Loop. What users say: Loop is one of the better-reviewed apps in the ecosystem — about 4.7/5 across 400+ Shopify App Store reviews (~89% five-star). The aggregate praise is that it turns refund requests into exchanges and lets teams "close tickets faster" by surfacing refund and shipping status in the same window agents reply from. (Loop App Store reviews)

9. AfterShip (third-party, tracking)

What it does: AfterShip automates shipment tracking with proactive, branded delivery updates. In Gorgias it surfaces live tracking so an agent (or an automation) can answer "where's my order?" with a real status instead of asking the customer to check their email. AfterShip's Returns Center is also listed for returns. Who it's for: Any store where WISMO ("where is my order?") is a top ticket driver. Native vs third-party: Third-party — built by AfterShip.

10. ShipBob (third-party, fulfillment)

What it does: ShipBob is an end-to-end fulfillment provider; the Gorgias integration brings fulfillment and shipping context toward the ticket so agents can speak to order fulfillment status for stores that outsource the warehouse. Who it's for: Brands using ShipBob (or similar 3PLs) for fulfillment. Native vs third-party: Third-party — built by ShipBob.

Communication & SMS

Tickets aren't the only place conversations happen. These keep your team — and your customers — connected on the channels they already use.

11. Slack (third-party)

What it does: The Slack integration posts Gorgias ticket notifications into channels, lets teams share files and context, and supports triggers and Slack actions to automate workflow hand-offs — so internal escalations happen where your team already talks instead of in a notes field. Who it's for: Teams that run internal comms in Slack and want ticket alerts and quick collaboration there. Native vs third-party: Third-party — a "gorgias slack" connection most teams set up early.

12. Attentive (third-party, SMS)

What it does: Attentive is a leading SMS marketing platform. In Gorgias's SMS category it ties conversational SMS into the help desk so two-way text with customers is handled as tickets alongside email and chat. (Gorgias also offers its own native SMS channel if you'd rather not add a vendor.) Who it's for: Stores where SMS is a real marketing and support channel. Native vs third-party: Third-party — built by Attentive; Gorgias SMS is the native alternative.

Voice & phone

Phone is still a primary channel for plenty of ecommerce brands, especially higher-AOV ones. These tie calls to tickets.

13. Gorgias Voice (native, by Gorgias)

What it does: Gorgias Voice is Gorgias's own built-in phone product. It handles calls inside the help desk so voice conversations become tickets with the same customer and order context as every other channel — no third-party telephony vendor required. Who it's for: Teams that want phone support native to Gorgias. Native vs third-party: Native — a Gorgias product, configured in Settings rather than installed.

14. Aircall (third-party, partner)

What it does: Aircall is a cloud phone system listed as a Gorgias preferred partner. The integration auto-creates a ticket for every call, shows Gorgias customer info (name, email, notes) in the Aircall dialer, and syncs tags and call comments back to the ticket — so nothing falls through after the customer hangs up. Who it's for: Teams already using Aircall (or weighing it against Gorgias Voice) that want calls logged as tickets. Native vs third-party: Third-party — built by Aircall. What users say: Aircall holds about 4.4/5 from 1,500+ reviews on G2. The aggregate read is that reviewers praise its ease of use and seamless CRM/help-desk integration, while the most-cited complaints are occasional connection and call-quality issues — worth a pilot if phone is a primary channel. (Aircall on G2)

Automation & iPaaS

When no dedicated app exists for a tool you use, a no-code automation platform bridges the gap — connecting Gorgias to thousands of apps you'd never find a marketplace tile for.

15. Zapier & Make (third-party iPaaS)

What it does: Zapier and Make are no-code integration platforms. Gorgias events — new ticket, status change, tag added — act as triggers, and either tool can create/update tickets or fan data out to 5,000+ other apps (CRMs, Google Sheets, spreadsheets, internal tools). Make adds a visual workflow builder; both require no code. Who it's for: Teams that need to connect Gorgias to a long tail of tools without a dedicated app, or to automate multi-step back-office workflows. Native vs third-party: Third-party iPaaS — Zapier has a first-party Gorgias listing; Make is typically reached via its own platform/the Gorgias API. You build the connection yourself, and pricing is per-task/per-operation on the iPaaS side.

BI & analytics

Once tickets are flowing, you'll want to see them next to revenue and CX data. Gorgias has a dedicated BI & Analytics category.

16. Triple Whale & CX analytics (third-party)

What it does: Triple Whale lets you view your Gorgias data inside Triple Whale's ecommerce analytics, putting support volume next to marketing and revenue metrics. The category also includes CX-data and feedback-analysis tools like PureProfit.ai, Percepto.CX, ClientZen, and Syncly that mine ticket data for trends. Who it's for: Data-driven teams that want support metrics in the same dashboard as store performance. Native vs third-party: Third-party — built by the analytics vendors.

A note on AI: resolution vs. assistance

The fastest-moving category in the store is AI. Gorgias has its own Automate product (automation and AI to deflect and resolve common tickets natively), and there's a separate class of AI agent layers that connect on top of a help desk to resolve tickets end to end.

Here's the honest, useful caveat for this roundup: a number of AI-resolution platforms in this space — Macha is the one we build — are purpose-built for Zendesk and Freshdesk and do not connect to Gorgias. So Macha is not a Gorgias integration and isn't on the list above; if you're on Gorgias, your native path to AI resolution is Gorgias Automate, and third-party AI apps that explicitly list Gorgias support in the App Store. (If you happen to run Zendesk or Freshdesk elsewhere in your stack, that's where an agent layer like Macha fits — it reads the customer's question, pulls from your connected knowledge, and resolves routine tickets before escalating to a human. You can 7-day free trial, no credit card required.) We're flagging it plainly rather than shoehorning ourselves into a list we don't belong in.

Quick comparison

Pricing for third-party and partner apps is set by each vendor and may depend on your Gorgias plan — confirm on the app's App Store listing before installing.

How to choose your Gorgias integrations

You don't need sixteen. Start where your tickets and your team actually spend time:

1. Connect your store first — Shopify, BigCommerce, or Magento. This is the highest-leverage install by a wide margin; order context in the ticket changes every conversation.
2. Wire up your top post-purchase drivers — AfterShip for WISMO and Loop for returns — if shipping and returns dominate your queue.
3. Add subscriptions — Recharge (or Loop Subscriptions) — only if you actually sell subscriptions; it's a churn-saver at the point of cancellation.
4. Layer in marketing and loyalty context — Klaviyo, Smile.io, Yotpo/Okendo — when personalization or VIP handling matters to your brand.
5. Match your channels — Slack for internal comms, Attentive or Gorgias SMS for text, Gorgias Voice or Aircall for phone.
6. Prefer native, add third-party deliberately, and use Zapier/Make for the long tail. Gorgias-built apps (Shopify, BigCommerce, Magento) are best-maintained; partner apps are usually solid but add a vendor — check reviews. Use an iPaaS for anything without a dedicated tile.

A good rule: every integration should remove a tab an agent currently opens or a step they currently do by hand. If it doesn't, skip it.

Frequently asked questions

What are the best Gorgias integrations to start with? Your store integration first — Shopify, BigCommerce, or Magento — because it puts order data in every ticket. Then add AfterShip (tracking) and Loop (returns) if post-purchase questions dominate, Recharge if you sell subscriptions, and Klaviyo for marketing context. Add Slack for internal comms and a voice option (Gorgias Voice or Aircall) if phone is a real channel.

Does Gorgias integrate with Shopify? Yes — and it's Gorgias's deepest integration. The native Shopify app shows full order history beside the ticket and lets agents edit and cancel orders, issue refunds, and answer order-status questions with live data, without leaving Gorgias.

Does Gorgias have a Klaviyo integration? Yes. The Klaviyo integration surfaces a customer's marketing engagement, segments, and purchase behavior in the ticket, and Gorgias supports Klaviyo Actions so support events can feed your Klaviyo flows. It's built by Klaviyo (third-party) and is one of the most popular pairings in the App Store.

Where do I find and install Gorgias apps? In the Gorgias App Store, reachable inside Gorgias via Settings → App Store (or Integrations). Open a listing, click Add/Install, and authenticate the other tool. Native Gorgias products (Voice, SMS, Automate) are configured under Settings rather than installed.

Native Gorgias app vs third-party — does it matter? Somewhat. Apps built by Gorgias (Shopify, BigCommerce, Magento) tend to be the most tightly integrated and best-maintained. Partner-built apps (Klaviyo, Recharge, Loop, Aircall, and most of the list) are typically capable but add a vendor and sometimes a cost — check the listing's reviews, the maintainer, and pricing before relying on one.

Are Gorgias integrations free? Many App Store apps are free to add — you still pay for the other product's own plan (Klaviyo, Recharge, Loop, Aircall, etc.). Some capabilities depend on your Gorgias plan, iPaaS tools like Zapier/Make bill per task/operation, and Gorgias's own add-ons (Voice, SMS, Automate) carry their own pricing. Always confirm on the listing.

Can I add AI that resolves Gorgias tickets, not just assists? On Gorgias, your native route is Gorgias Automate (Gorgias's own automation/AI), plus third-party AI apps that explicitly support Gorgias in the App Store. Note that some AI agent layers — including Macha — only connect to Zendesk and Freshdesk, not Gorgias, so they aren't an option here. Pick a tool that actually lists Gorgias support.

The bottom line

The best Gorgias integrations are the ones that erase a tab or a manual step in an ecommerce conversation: connect your store (Shopify/BigCommerce/Magento) first, then your post-purchase stack (Loop for returns, AfterShip for tracking), Recharge for subscriptions, Klaviyo/Smile.io/Yotpo/Okendo for marketing and loyalty context, Slack and Attentive for comms, Gorgias Voice or Aircall for phone, Zapier/Make for the long tail, and Triple Whale to see it all next to revenue. Lead with Gorgias-native apps, add partner apps deliberately, and confirm pricing on each listing. And if AI resolution is on your roadmap, choose a tool that actually connects to your help desk — on Gorgias that's Automate or a Gorgias-listed AI app, since agent layers like Macha are Zendesk/Freshdesk-only.

Integrations verified against the Gorgias App Store, June 2026. Vendors update apps and pricing periodically — confirm details on each App Store listing before installing.