Is Gorgias Down? How to Check Gorgias Status (and What to Do)

Quick answer: how to check if Gorgias is down

The single source of truth is Gorgias' own status page: status.gorgias.com. Don't rely on Downdetector, a tweet, or a colleague's hunch as your first move — go straight to the status page and read the components. Gorgias (the ecommerce help desk built for Shopify, BigCommerce, and Magento stores) runs across multiple regional clusters and depends on several third-party services, so an incident can hit one piece — say, WhatsApp messaging or the Shopify integration — while everything else is fine.

The 30-second version:

1. Go to status.gorgias.com.
2. Scan the component groups — Core Services (Helpdesk, Web App, AI Agent, Automate, REST API), Email & Communication (Live Chat, SMS, WhatsApp, social channels), Integrations (Shopify, ReCharge, Stripe…), and the regional clusters.
3. Read the result: each component shows an operational/degraded/outage state, plus any active incidents and scheduled maintenance.
4. If it's all green there but broken for you, the problem is probably on your side (or on Shopify's) — jump to "Is it Gorgias or is it you?" below.

That's it. The rest of this guide is how to read that page properly and what to do next.

How to check Gorgias status authoritatively

Anyone can glance at the top of the status page and read the green/red banner. The useful trick — the one most "is Gorgias down" articles skip — is reading the right component and the right region, and then checking Gorgias' dependencies (Shopify especially) separately.

Step 1 — Go to the official Gorgias Status page

The authoritative source is status.gorgias.com. It's built on Atlassian Statuspage (the same status-page tool half the SaaS world uses), so if you've read a Statuspage before, this one will feel familiar: a top-level system banner, components grouped into sections, an active-incident feed, scheduled maintenance, and a historical uptime view. Treat this page — not a third-party tracker — as your source of truth.

Step 2 — Read the component groups

This is the part most people miss. "Gorgias" isn't one switch — the status page breaks the product into components, grouped into sections. On the live page you'll typically see:

• Core Services — Helpdesk, Web App, Mobile Apps, REST API, AI Agent, Automate, Flows, Order Management.
• Email & Communication — Live Chat, Native Phone, SMS, WhatsApp, Facebook Messenger, Instagram DMs, and other social channels.
• Integrations — Shopify, ReCharge, Yotpo, Aircall, Stripe.
• Infrastructure — the underlying Google Cloud Platform services Gorgias runs on.
• Regional Clusters — geographic clusters such as us-east, us-central, europe-west, and aus-southeast.
• Help Resources — Help Center, your Customer Help Center, Custom Domains.

(Status aggregators that mirror the page have counted on the order of ~70 components across ~7 groups — treat that as approximate; Gorgias adds and renames components over time.)

The granularity is the whole point: if WhatsApp is degraded but Helpdesk and Web App are operational, your tickets are fine and only one channel is affected — and you can tell customers exactly that. If Web App itself shows a major outage, that explains why nothing loads. Reading the specific component beats reading the banner.

Step 3 — Read the status legend

Atlassian Statuspage uses a consistent set of states. On Gorgias' page you'll see:

So "degraded" is not the same as "down," and "partial outage" tells you the problem is scoped — often to a region or a subset of accounts — rather than global.

Step 4 — Check regions and scheduled maintenance

Gorgias runs across multiple regional clusters, and the status page surfaces them. An incident scoped to one cluster (for example aus-southeast) can be a complete non-event for accounts on another. So don't stop at the global banner — if there's a partial outage, check whether it names a region. (Which cluster your account lives in isn't always obvious in-app; if it matters, the region rows on the status page and Gorgias support are the way to confirm.)

While you're there, check for scheduled maintenance. Not every disruption is an "outage" — Gorgias posts planned maintenance windows to the same page ahead of time. If something behaves oddly at an oddly specific time, check whether a maintenance window is posted before you escalate.

Step 5 — Subscribe so you're told next time

Rather than refreshing the page, subscribe. Gorgias' Statuspage offers several channels: email, Slack, webhook, an RSS/Atom feed, and updates on X/Twitter (@gorgiasops). Pick whatever your team already lives in — a Slack subscription that drops incident updates into your support channel is usually the highest-signal option. Now incidents come to you instead of you hunting for them.

You can also review the incident history and the 90-day uptime view on the same site — useful for spotting whether a flaky channel has been a repeat offender rather than a one-off.

The Shopify trap: check your store platform separately

Here's the dependency that catches ecommerce teams off guard. Gorgias is built to sit on top of your store — it pulls order and customer data from Shopify (and BigCommerce/Magento) to power the customer sidebar, order lookups, refunds, and order-aware automations. Shopify even appears as an Integration component on Gorgias' own status page.

The practical consequence: if Shopify is having an outage, Gorgias can look "broken" even when Gorgias itself is fully operational. The customer sidebar comes up empty, order data won't load, refund/cancel actions fail — but the fault is upstream. So when order data specifically is the thing that's broken, check Shopify's own status page at status.shopify.com in addition to Gorgias'. Same logic applies to other connected services (ReCharge, Stripe, Aircall): a component degraded under Integrations points at the partner, not at Gorgias core. For the bigger picture on how Gorgias leans on the store platform, see what Gorgias is.

Is it Gorgias, or is it you?

Half of "is Gorgias down" panics turn out to be local. Before you tell customers Gorgias is broken, run this elimination ladder in order — fastest to most thorough.

1. Check the status page. All operational across the components you use? Lean toward a problem on your end (or on a dependency).
2. Check Shopify (and other integrations) separately. If only order data or the customer sidebar is broken, look at status.shopify.com before blaming Gorgias.
3. Test from another network and device. Open Gorgias on mobile data instead of office Wi-Fi, or from a phone instead of a laptop. If it works on cellular but not on the corporate network, the issue is your network/firewall, not Gorgias.
4. Try an incognito/private window — or a different browser. If incognito works, a browser extension (ad blockers and privacy extensions are common culprits with chat widgets and embedded apps), a corrupted cache, or a stale session is to blame, not the platform. Clearing your cache or disabling extensions usually fixes it.
5. Isolate the broken thing. If only one channel won't connect — a single social inbox, SMS, your chat widget on one page, a custom-domain Help Center — the fault likely lives in that channel's component or its connection/credentials, not in a platform-wide outage.
6. Corroborate with third-party trackers. Sites like Downdetector, IsDown, or StatusGator aggregate user reports and mirror Gorgias' components. A spike there alongside a degraded/down component on the official page is strong confirmation. Treat them as corroboration only — they're crowd-sourced, not authoritative. The official Gorgias status page is the source of truth.

The pattern to internalize: everything broken + a down component on the status page = Gorgias. One thing broken + all operational = you, an integration, or Shopify.

What to do during a real Gorgias outage

Status page confirms it — a component you rely on is degraded or down. Now manage it. The goal is to protect the customer experience and your own sanity, not to "fix" something you can't fix.

• Subscribe to the incident first. Get on the notifications (email or Slack) so you're not refreshing a page. Gorgias posts progress on the incident itself, all the way to "resolved."
• Set customer expectations proactively. Post a banner on your store or Help Center, set an away message on chat, and tell customers you're aware. A short, honest "we're experiencing a temporary issue with our support system" beats silence — especially during a sale or product drop.
• Lean on macros and saved replies. If tickets are loading but slow, your existing macros / quick responses keep agents moving without hunting for wording. If a channel is down, route customers to one that's up (e.g., email if chat is out).
• Don't thrash your settings. The instinct to "fix" it by toggling rules, reinstalling the Shopify app, editing automations, or changing routing during an outage usually creates a second mess to clean up once Gorgias recovers. If the status page says it's Gorgias (or Shopify), leave your configuration alone.
• Capture work out-of-band. If tickets aren't loading, log incoming issues somewhere temporary (a shared doc or spreadsheet) so nothing is lost, and reconcile once service returns.
• Have a fallback channel. Know in advance where customers go if Gorgias is unreachable — a plain email inbox, a social account, a status note on your site. Decide this before you need it.
• Wait for "resolved," then verify. When the incident is marked resolved, do a quick end-to-end test (open a ticket, send a reply, load a customer's Shopify orders) before announcing the all-clear.

How to prevent the next scramble

You can't prevent Gorgias outages, but you can make them boring instead of chaotic.

• Subscribe to status notifications (Slack is ideal for a support team) so you hear it from Gorgias before a customer tells you.
• Subscribe to Shopify's status too — your help desk is only as available as the store data behind it.
• Bookmark status.gorgias.com and make it the team's first reflex, ahead of guessing.
• Write a one-page outage runbook: who posts the customer banner, where you log tickets, which fallback channel you use, who owns the all-clear. Five minutes now saves an hour later.
• Map your dependencies. Anything that sits on top of Gorgias — integrations, automations, AI agents — depends on Gorgias being up; and Gorgias' order features depend on Shopify being up. Knowing that chain ahead of time tells you instantly what will and won't work during an incident. (For a fuller picture of what Gorgias does day to day, see our Gorgias customer service platform overview.)

Where AI fits in during an outage

If you run an AI agent layer on top of your help desk, it's worth being honest about what that means during an outage: **an AI layer can only read and resolve tickets through the help desk's platform, so if the help desk is down, the dependent layer is affected too.** An AI agent makes your support faster on a normal day; it doesn't replace the help desk or keep it running when the platform is offline. That's the honest framing, and it applies to any automation you bolt on.

A quick, transparent note on fit: Macha is an AI agent layer that works on top of Zendesk and Freshdesk — it does not integrate with Gorgias. So this isn't a pitch for your Gorgias stack. If your team also runs (or is considering) Zendesk or Freshdesk, Macha rides on top of those — the same way Macha works on top of Zendesk — deflecting and resolving repetitive tickets so the queue is smaller on a normal day, which incidentally means less backlog to dig out of once an outage clears. If that fits how your team works, you can try it free — 7-day free trial, no credit card required.

Frequently asked questions

Is Gorgias down right now? Check the authoritative source: go to status.gorgias.com and read the components you use — Helpdesk, Web App, your channels (Live Chat, SMS, WhatsApp), and the Shopify integration. Operational means Gorgias is running normally; degraded means partial disruption; partial/major outage means it's down for some or all users. Because Gorgias runs across regional clusters, a "partial outage" may be scoped to one region rather than everyone.

What is the Gorgias status page URL? status.gorgias.com. It's powered by Atlassian Statuspage and shows real-time component status, active incidents, scheduled maintenance, an incident history, and a 90-day uptime view.

Gorgias is loading but order data / the customer sidebar is blank — is Gorgias down? Probably not — that's usually a Shopify problem. Gorgias pulls order and customer data from Shopify, so when Shopify has an outage the sidebar and order actions break even though Gorgias itself is fine. Check status.shopify.com separately, and look at the Shopify component (under Integrations) on the Gorgias status page.

How do I get notified about Gorgias outages? On status.gorgias.com, subscribe via email, Slack, webhook, or RSS/Atom, or follow @gorgiasops on X. A Slack subscription into your support channel is usually the highest-signal choice for a team.

What's the difference between "degraded performance" and "major outage"? Atlassian Statuspage uses: operational (normal), degraded performance (slow/flaky but mostly working), partial outage (down for some users or regions), major outage (fully unavailable), and maintenance (a planned window). So "degraded" is not the same as "down," and "partial" means the problem is scoped rather than global.

The status page is all operational but Gorgias is broken for me — what now? That points to a local issue (or a dependency). Test from a different network and device, open Gorgias in an incognito window or another browser, disable extensions and clear your cache (a frequent fix for chat-widget and embedded-app glitches), and check whether only one channel or integration is failing. Also check status.shopify.com if it's order data that's broken.

Can I trust Downdetector to tell me if Gorgias is down? Use it as corroboration, not as the answer. Downdetector, IsDown, and StatusGator aggregate user reports and mirror Gorgias' components, which helps spot a widespread problem fast — but they're crowd-sourced. Confirm against the official status.gorgias.com.

The bottom line

When you're asking "is Gorgias down?", skip the guesswork and go to status.gorgias.com — then read the specific component you rely on, because Gorgias is dozens of components across multiple regions, not one switch. Mind the legend (operational, degraded, partial outage, major outage, maintenance), watch for scheduled maintenance, and subscribe — Slack is ideal — so the next incident finds you. Don't forget the Shopify trap: if order data is the only thing broken, check status.shopify.com, because Gorgias depends on your store platform. And if everything is green but things are still broken, work the elimination ladder — another network, an incognito window, extensions and cache — because half the time it's not Gorgias at all. During a real outage, communicate early, lean on your macros, leave your settings alone, and wait for the official "resolved."

Status infrastructure, component groups, legend, regional clusters, dependencies, and subscription channels verified against Gorgias' status page (Atlassian Statuspage), June 2026. Gorgias updates its products, components, and UI periodically — confirm exact labels and your region in your own status view.