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Auto-suggest knowledge base articles in Slack
When someone asks a support question in Slack, Macha searches both Zendesk Help Center and Notion documentation to find relevant articles and replies in-thread with links and key takeaways.
Reduces repeated questions in Slack by connecting the team to existing documentation.
How it works
App Mention
Team member asks a question
@macha how do we handle returns for items bought more than 30 days ago?
Search Help Center
Found "Return Policy" article in Zendesk
Search Notion
Found "Extended Returns — Exceptions" in Notion wiki
Standard policy: returns within 30 days for full refund. After 30 days:
• Defective items: covered under warranty (up to 1 year)
• Store credit: available up to 60 days
• Exceptions: manager approval needed for 60+ days
Sources: Return Policy (Help Center), Extended Returns (Notion)
Triggers & Actions
Trigger
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
Action
Get Articles
Zendesk
Action
Search Pages
Notion
Action
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
Related use cases
Respond to common questions via Slack
When someone asks a question in Slack, Macha searches internal documentation in Notion and replies in-thread with the answer — complete with source links.
Sync resolved ticket insights to Notion
When tickets are resolved, Macha extracts key insights — issue type, resolution, customer sentiment — and logs them to a Notion database for tracking and analysis.
Answer policy questions from Notion wiki
When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.
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