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Create customer accounts from support requests

When a support ticket comes in from a new customer who doesn't have a Stripe account yet, Macha creates the customer profile in Stripe and links it to the Zendesk ticket.

Streamlines onboarding by creating billing profiles as part of the support flow.

Integrations used
Zendesk Zendesk Stripe Stripe

How it works

Zendesk
Trigger
Zendesk Ticket Created

New customer without billing profile

Customer

Hi, I'd like to sign up for your Pro plan. My email is [email protected].

Macha
Macha
Stripe Search customers

No existing Stripe customer found for [email protected]

Macha
Macha
Stripe Create customer

Created Stripe customer profile for [email protected]

Macha
Macha

Welcome! I've set up your account. To get started with the Pro plan, you can complete your subscription here: [payment link]. Let me know if you need any help!

Macha
Macha
Zendesk Update ticket

Added internal note with Stripe customer ID

Triggers & Actions

Zendesk Trigger

Ticket Created

Zendesk

New customer without billing profile

Zendesk Action

Get Ticket

Zendesk

Retrieve full ticket details including conversation history, tags, brand, and requester info.

Stripe Action

Search Customers

Stripe

Stripe Action

Create Customer

Stripe

Zendesk Action

Add Comment

Zendesk

Related use cases

Handle account update requests

When a customer requests an account update — email change, name update, or address correction — Macha verifies the request, makes the update in Stripe, and confirms on the ticket.

Zendesk Stripe
View use case

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