How to Connect Multiple Accounts of the Same App on Macha
Plenty of companies run more than one account of the same tool — two Zendesk instances after an acquisition, separate Google Workspace accounts for different teams, a couple of Stripe accounts for different entities. Macha handles this cleanly: you can connect multiple accounts of the same app and give agents access to either one or both. Here's how it works.
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Connect as many as you need
Connectors aren't one-per-app. If your company runs, say, two Google Workspace accounts — one for the main company and one for a separate team — you can connect both, name each one, and then give your agents access to either or both. The same goes for two Zendesk instances, two Stripe accounts, and so on.
How the tools stay clear
The obvious worry with two of the same app is confusion — which account is the agent acting on? Macha solves that automatically: when you connect more than one account, it adds a suffix to the tool names so the agent (and you) can tell them apart.
So if you name your two Google accounts "Google Main Company" and "Google Europe Team," you don't get one ambiguous "Read Google Doc" tool — you get two, one clearly labeled for each account. The agent always knows exactly which account it's working in, and you decide which one(s) each agent can touch.
Why this matters
Multi-account support unlocks setups that would otherwise be a mess:
- Scope an agent to one account. A support agent for Brand A only gets Brand A's Zendesk tools — no chance of it touching Brand B's tickets.
- Give one agent both. A reporting agent can read across both Zendesk instances to produce a combined view.
- Keep things tidy post-merger. Two helpdesks from an acquisition can both live in Macha, with agents scoped per brand or shared as needed.
The principle is the same as everywhere else in Macha: you have precise control over which tools — and now which accounts — each agent can use.
Frequently asked questions
Can I connect two accounts of the same app? Yes — connect as many accounts of the same app as you need, name each, and assign agents to either or both.
How does the agent tell the accounts apart? Macha auto-suffixes the tool names by account (e.g., "Google Main Company" vs. "Google Europe Team"), so each tool clearly belongs to one account.
Can one agent use both accounts? Yes — give it tools from both, or scope it to just one.
Does this work for Zendesk, Stripe, etc.? Yes — it applies to connectors generally, so two Zendesk instances or two Stripe accounts work the same way.
The bottom line
Macha lets you connect multiple accounts of the same app, with tools auto-labeled per account so nothing gets confused. Scope an agent to one account, or let it work across both — handy for multi-brand setups, separate teams, or post-acquisition helpdesks. Same precise control, now per account.
Connect your accounts: add a second instance of any app and scope your agents per account. 7-day free trial, no credit card required. Start free.
