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Detect and flag failed payments
Every hour, Macha checks Stripe for newly failed payments and alerts the team in Slack with customer details, failure reason, and suggested next steps.
Ensures failed payments are caught and acted on quickly, reducing involuntary churn.
How it works
Scheduled
Every hour
Check for failures
1 failed payment since the last run: $99.00 for customer [email protected] — card declined
Get context
Customer: Maria Chen, Pro plan, 8 months active, 2 previous failed attempts
⚠️ Payment Failed
• Customer: Maria Chen ([email protected])
• Amount: $99.00 — Pro Monthly
• Reason: Card declined (insufficient funds)
• Previous failures: 2 in last 30 days
This is a high-value customer (8 months active). Consider reaching out directly.
Triggers & Actions
Trigger
Scheduled
Stripe
Every hour
Action
List Payments
Stripe
List payment intents with optional filters.
Action
Get Customer
Stripe
Get a Stripe customer by ID, or search by email.
Action
Send Message
Slack
Send a message to any Slack channel or direct message conversation.
Related use cases
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Look up a customer's payment history
When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.
Resolve duplicate charge complaints
When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.
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