Macha
Funktionen Macha für Zendesk Kontinuierliche Agenten-Auswertung Chrome-Erweiterung Zendesk Copilot Widget Mit Sidekick bauen Mit Claude Code und Codex bauen Anwendungsfälle Integrationen Preise Dokumentation API-Referenz Effektive Agenten bauen
Anmelden Kostenlose Testphase starten
Alle Use Cases
Billing & Payments

Detect and flag failed payments

When a payment fails in Stripe, Macha immediately alerts the team in Slack with customer details, failure reason, and suggested next steps.

Ensures failed payments are caught and acted on quickly, reducing involuntary churn.

Verwendete Integrationen
Stripe Stripe Slack Slack

So funktioniert's

Stripe
Trigger
Stripe Payment Failed

A customer payment fails

Macha
Macha
Stripe Detect failure

Payment of $99.00 failed for customer [email protected] — card declined

Macha
Macha
Stripe Get context

Customer: Maria Chen, Pro plan, 8 months active, 2 previous failed attempts

Macha
Macha

⚠️ Payment Failed

• Customer: Maria Chen ([email protected])

• Amount: $99.00 — Pro Monthly

• Reason: Card declined (insufficient funds)

• Previous failures: 2 in last 30 days

This is a high-value customer (8 months active). Consider reaching out directly.

Trigger und Aktionen

Stripe Trigger

Payment Failed

Stripe

A customer payment fails

Stripe Aktion

Get Customer

Stripe

Look up a Stripe customer by email, ID, or name and retrieve their full profile.

Stripe Aktion

Get Payment

Stripe

Retrieve full details of a specific payment including status, amount, and metadata.

Slack Aktion

Send Message

Slack

Send a message to any Slack channel or direct message conversation.

Verwandte Use Cases

Process refund requests automatically

When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.

Zendesk Stripe
Use Case ansehen

Look up a customer's payment history

When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.

Zendesk Stripe
Use Case ansehen

Resolve duplicate charge complaints

When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.

Zendesk Stripe
Use Case ansehen

Testen Sie diesen
Workflow heute.

In wenigen Minuten eingerichtet. Kein Code, kein Implementierungsteam. Einfach verbinden und loslegen.

Demo ansehen Kostenlose Testphase starten

500 Freikredite · ohne Zeitlimit, ohne Kreditkarte