The Best Freshdesk Integrations (2026)

This is a roundup of the Freshdesk integrations worth knowing in 2026, grouped by the job they do. For each one you'll get what it does, who it's for, whether it's built by Freshworks (official) or a third party, and how to add it from the Freshworks Marketplace. We verified every app against the Freshworks Marketplace in June 2026. If you're new to the platform, start with what is Freshdesk and come back here to wire it up.

How we picked these

The Freshworks Marketplace lists well over a thousand Freshdesk apps. We didn't try to list them all — we listed the ones support teams actually reach for, organized by category so you can jump to the job you're solving. The bar for inclusion:

• It's live on the Freshworks Marketplace (or is a built-in Freshdesk capability) as of June 2026 — verified, not assumed.
• It maps to a real support job: internal collaboration, engineering escalation, CRM context, commerce data, voice, feedback, automation, or AI.
• It's worth an agent's screen real estate — it removes a tab or a manual step, not just a logo.

One thing we flag throughout: who built each app. Some are built by Freshworks (truly native), some are built by the partner vendor (e.g. Aircall), and a few popular tools — notably GitHub and WooCommerce — are only reachable through third-party developer apps. We call out each one so you know what you're trusting with your data.

How to add an app from the Marketplace

The install flow is the same for almost everything below, so we won't repeat it per app. In Freshdesk, go to Admin → Apps → Get More Apps, search for the app, click Install, and follow the prompts — most ask you to authenticate the other tool (an API key, OAuth login, or admin credentials) and pick what data to sync. Native channels and built-in features (like CSAT) are configured under Admin rather than installed.

Communication & collaboration

Most ticket resolution involves a second human — a teammate, a manager, an engineer. These keep that conversation where your team already talks instead of in a separate notes field.

1. Slack (official, by Freshworks)

What it does: There are two Freshworks-built Slack apps. The original Slack app posts real-time ticket notifications into the channels you choose. The newer Freshdesk for Slack app is two-way: agents can create and update tickets, add private notes, and reply to customers directly from a Slack message without opening Freshdesk. Who it's for: Any team that runs internal comms in Slack and wants ticket alerts and quick actions where they already are. Official vs third-party: Official — both apps are published by Freshworks.

2. Microsoft Teams (official, by Freshworks)

What it does: The free, Freshworks-built Microsoft Teams app posts tickets as cards in Teams channels or DMs, threads every update to a single card per ticket, and lets agents add private notes from Teams (the note records that it came via Teams, so context survives reassignment). Admins control which tickets get posted using automation rules. Who it's for: Microsoft-shop support teams that collaborate in Teams instead of Slack. Official vs third-party: Official — published by Freshworks; supports Freshdesk and Freshdesk Omni.

Developer & issue tracking

When a ticket is actually a bug, support shouldn't be retyping it into the engineering backlog. These link tickets to issues with two-way comment sync.

3. Jira (Freshworks app + third-party options)

What it does: The Atlassian Jira Plus app — the one Freshworks' own support docs point to — lets agents link a Freshdesk ticket to a new or existing Jira issue, and keeps comments synced both ways so support sees engineering's progress without leaving the ticket. Several third-party Jira apps also exist (from IntegrateCloud, MintUI, and a dedicated Jira Service Management connector) if you need a specific flavor of sync. Who it's for: Support teams that escalate bugs to a Jira-based engineering org. Official vs third-party: Jira Plus is the Freshworks-surfaced app; the alternatives are third-party. Compare on sync depth before committing. Set it up: Install Jira Plus from the Marketplace, then connect with your Freshdesk URL/API key and your Jira domain, admin email, and API key.

4. GitHub (third-party)

What it does: There's no first-party Freshworks-built GitHub app, so you connect through third-party developer apps — IntegrateCloud's GitHub integration, the GitHub-MintUI app, and a "DevOps integration" listing among them. They let agents create, link, and get notified on GitHub issues from the ticket sidebar, with two-way comment sync in the more capable ones. Who it's for: Teams whose engineering work lives in GitHub Issues rather than Jira. Official vs third-party: Third-party only — check each app's reviews, maintainer, and last-updated date before relying on it.

CRM & sales

Knowing the customer's plan, deal stage, and history changes how you support them. These put CRM context in the ticket and keep support and sales looking at the same record.

5. Salesforce (Freshworks connector + AppExchange package)

What it does: The Freshworks Salesforce Connector App surfaces Salesforce data inside Freshdesk and syncs contact and account records between the two. There's also a Freshdesk for Salesforce package on the Salesforce AppExchange that brings Freshdesk tickets into Salesforce (Enterprise Edition and up; a Salesforce admin installs the package). Pick the direction that matches where your reps live. Who it's for: B2B and mid-market teams running Salesforce as the system of record. Official vs third-party: The Freshworks-published connector is official; the AppExchange package is the Salesforce-side counterpart. What real users say: This one earns the closest read of the bunch. On the Freshworks Marketplace the Salesforce Connector App sits at 3.7 out of 5 across 23 reviews (with 200+ installs) — solid but not glowing, and the recurring theme in third-party teardowns is that the native connector handles straightforward contact/account sync well but lacks conditional or field-level sync, so teams with complex mapping rules often reach for a dedicated middleware tool instead. Read the recent reviews against your own sync requirements before rolling it out widely.

6. HubSpot (official, by Freshworks)

What it does: The Freshworks-built Freshdesk-HubSpot app syncs marketing contacts and accounts between HubSpot and your Freshdesk contacts so agents see who they're talking to and marketing keeps a clean list. (You choose the sync direction; note Freshworks also lists a separate HubSpot CRM Connector add-on billed per task.) Who it's for: Teams running HubSpot for marketing/CRM that want support and marketing on the same contacts. Official vs third-party: Official — published by Freshworks.

7. Freshsales (native, Freshworks family)

What it does: Because Freshsales and Freshdesk are both Freshworks products, they connect with a native two-way contact sync — support and sales contacts stay aligned automatically, including migration of existing customers. Who it's for: Teams already standardized on the Freshworks suite (or considering Freshsales as their CRM). Official vs third-party: Native — both products are Freshworks.

E-commerce

For online stores, most tickets are "where's my order?" and "I want a refund." Surfacing order data in the ticket answers them without a tab switch.

8. Shopify (official, by Freshworks)

What it does: The Freshworks Shopify integration gives agents instant access to a customer's recent orders inside Freshdesk for personalized, context-rich support. (Note: the Shopify connector is shared across the Freshworks CRM/marketing suite, so some order-event features are oriented toward the broader Freshworks ecosystem — confirm exactly what surfaces in Freshdesk on the listing.) Who it's for: Shopify stores that want order context in the agent's hands. Official vs third-party: Official — published by Freshworks.

9. WooCommerce (third-party)

What it does: WooCommerce connects through third-party apps. WooCommerce 360 by Taaza shows order details — order number, status, items, coupons, notes, fees, refunds — in the ticket and lets agents issue refunds and apply coupons without leaving Freshdesk; WooCommerce Connector and WooCommerce by ChargeDesk are alternatives. Who it's for: WordPress/WooCommerce stores that want order lookups and refunds in-ticket. Official vs third-party: Third-party — built by independent developers; check support and reviews.

Voice & telephony

Phone is still a primary channel for a lot of teams. These tie calls to tickets so nothing falls through after the customer hangs up.

10. Freshcaller (native, Freshworks)

What it does: Freshworks' own cloud phone system lets agents handle calls, follow up on issues, and monitor call performance from inside Freshdesk, with routing rules based on Freshdesk contact data. Who it's for: Teams that want phone support natively inside the Freshworks stack with no third-party vendor. Official vs third-party: Native — a Freshworks product.

11. Aircall (partner integration)

What it does: Aircall for Freshdesk (and the Freshdesk Telephony Partner Extension with Aircall) brings Aircall's cloud phone into Freshdesk — on-screen caller info, click-to-dial, call recordings, and automatic ticket creation for answered calls and voicemails. Who it's for: Teams already using Aircall as their phone system that want calls logged as tickets. What real users say: On G2, where Aircall is reviewed largely by small businesses, reviewers consistently call out its ease of setup and its CRM/help-desk integrations — Freshdesk included — as the standout, while the recurring gripe is occasional call-drop and connectivity issues. Worth a look at recent G2 reviews if voice quality is mission-critical for your team. Official vs third-party: Partner — built and maintained with Aircall.

Surveys & CSAT

You can't improve what you don't measure. Freshdesk has feedback built in, and integrates with a dedicated survey tool when you need more.

12. SurveyMonkey + built-in CSAT (official, by Freshworks)

What it does: Freshdesk ships with a native CSAT survey you can attach to resolved/closed tickets. For richer surveys, the Freshworks-built SurveyMonkey app (and SurveyMonkey Plus) lets agents send a survey link inside tickets — and Plus adds trigger rules (on resolve/close, by custom field, or on a delay), survey-in-social-DMs, and passing ticket attributes as variables so you can slice results by ticket data. Who it's for: Teams that want CSAT/NPS beyond the default thumbs-up/down and already use SurveyMonkey. Official vs third-party: Official — SurveyMonkey apps are published by Freshworks; CSAT is built in.

Automation & iPaaS

When no native app exists for a tool you use, a no-code automation platform bridges the gap — these connect Freshdesk to thousands of apps you'd never find a dedicated marketplace listing for.

13. Zapier and Make (third-party iPaaS)

What it does: Zapier and Make are no-code integration platforms (iPaaS). Freshdesk events — new ticket, note added, contact updated — act as triggers, and either tool can create or update tickets, contacts, and companies, or fan the data out to thousands of other apps. Make adds a visual workflow builder; both require no code. Who it's for: Teams that need to connect Freshdesk to a long tail of tools without a dedicated app, or to automate multi-step back-office workflows. Official vs third-party: Third-party platforms — you build the connection yourself; pricing is per-task/per-operation on the iPaaS side.

AI

This is the fastest-moving category in the marketplace. There's Freshworks' own AI add-on, and a separate class of AI agent layers that sit on top of Freshdesk.

14. Freddy AI Copilot (native, Freshworks)

What it does: Freshworks' built-in AI add-on gives agents real-time sentiment, auto-triage and routing, thread summaries, a writing assistant (turn bullets into a full reply, change tone, rephrase), solution-article suggestions and generation, and live translation across 60+ languages. Who it's for: Teams that want assistive AI inside Freshdesk without adding another vendor. Plan requirement: Freddy AI Copilot is only available on the Freshdesk Pro and Enterprise plans — it's a paid add-on layered on top of those tiers, not something you can buy on Growth or the free plan. Official vs third-party: Native add-on. Freshworks lists Freddy AI Copilot at $29 per agent/month billed annually (June 2026) — confirm current pricing on the Freshworks site, as AI add-on pricing changes often.

15. Macha — the AI agent layer on top (honest entry)

What it does: Here's the limit of everything above: those integrations put data in front of an agent, and Freddy helps the agent write — a human still reads each ticket and sends the reply. Macha is a different shape. It's not a help desk and it's not a Freddy replacement living inside Freshdesk; it's an AI agent layer that connects on top of your Freshdesk, reads the customer's actual question, pulls from your connected knowledge (help center, docs, and the systems you've integrated), and resolves routine tickets end to end — drafting, tagging, and routing — then hands off to a human with full context when it isn't confident. You can see how the agent layer works on the Macha product page, and there's a deeper walkthrough in how to automate Freshdesk with AI. Who it's for: Teams with high volumes of repetitive, knowledge-answerable tickets that want resolution, not just assistance. The honest watch-outs: It's only as good as the knowledge and integrations you connect, and it's one more system to configure and supervise. On cost, Macha bills per AI action — each automated step it takes, like drafting a reply or looking up a record — not per resolved ticket, because most of the work is the steps along the way, not a tidy "resolution." If your queue isn't repetitive, the payoff is smaller. You can try it free — 7-day free trial, no credit card required.

Quick comparison

Pricing for third-party and partner apps is set by each vendor — confirm on the app's marketplace listing before installing.

How to choose your Freshdesk integrations

You don't need fifteen. Start where your tickets and your team actually spend time:

1. Connect where your team already collaborates — Slack or Teams — so escalations and updates don't require a context switch. This is usually the highest-leverage first install.
2. Wire up your escalation path — Jira or GitHub — if support regularly hands bugs to engineering. Two-way sync is the feature that matters here.
3. Add CRM context — Salesforce, HubSpot, or Freshsales — only if agents will actually act on it. A sync nobody looks at is just maintenance.
4. Bring in commerce or voice based on your channel mix — Shopify/WooCommerce for stores, Freshcaller/Aircall if phone is a real channel.
5. Prefer official/native apps, and add third-party ones deliberately. Apps built by Freshworks or the partner vendor (Slack, Teams, Aircall) tend to be best-maintained; third-party-only categories like GitHub and WooCommerce are fine but warrant a look at reviews and last-updated dates.
6. Use Zapier/Make for the long tail rather than hunting for a dedicated app that may not exist.

A good rule: every integration should remove a tab an agent currently opens or a step they currently do by hand. If it doesn't, skip it.

Frequently asked questions

What are the best Freshdesk integrations to start with? For most teams: a collaboration app (Slack or Microsoft Teams), your engineering link (Jira or GitHub), and a CRM connection (Salesforce, HubSpot, or Freshsales). Add commerce (Shopify/WooCommerce) and voice (Freshcaller/Aircall) based on your channels, and use Zapier or Make for anything without a dedicated app.

Does Freshdesk have a Slack integration? Yes — two official ones from Freshworks. The Slack app posts ticket notifications to channels, and Freshdesk for Slack lets agents create, update, note, and reply to tickets directly from Slack. Both install from the Freshworks Marketplace.

Where do I find and install Freshdesk apps? In the Freshworks Marketplace, reachable inside Freshdesk via Admin → Apps → Get More Apps. Search, click Install, and authenticate the other tool. Built-in features (like the native CSAT survey) and native channels are configured under Admin instead of installed.

Are Freshdesk integrations free? Many Freshworks-built apps (Slack, Microsoft Teams) are free to install — you still pay for the other product's own plan. Some connectors are paid add-ons billed per task (the HubSpot CRM Connector runs about $80 per 5,000 tasks, for example). Third-party and partner apps (some WooCommerce and Jira apps, Aircall) carry their own fees, iPaaS tools like Zapier/Make bill per task, and Freddy AI Copilot is a paid add-on on Pro/Enterprise plans (listed around $29/agent/month annually). Always check the listing.

Official Freshworks app vs third-party — does it matter? It can. Apps built by Freshworks or the partner vendor are typically the best-maintained and best-supported. Third-party developer apps (the only option for GitHub and WooCommerce) are often capable but add a vendor and sometimes a cost — check reviews, the maintainer, and the last-updated date before relying on one.

Can AI resolve Freshdesk tickets, not just assist? Freddy AI Copilot assists agents (drafting, summarizing, translating) while a human stays in the loop. An AI agent layer like Macha connects on top of Freshdesk to resolve routine, knowledge-answerable tickets end to end and escalate the rest. See how to automate Freshdesk with AI. It complements your help desk and these apps — it doesn't replace them.

The bottom line

The best Freshdesk integrations are the ones that erase a tab or a manual step: connect your team's chat (Slack/Teams), your engineering tracker (Jira/GitHub), your CRM (Salesforce/HubSpot/Freshsales), and — by channel — commerce (Shopify/WooCommerce) and voice (Freshcaller/Aircall), with SurveyMonkey for feedback and Zapier/Make for everything without a dedicated app. Lead with official Freshworks and partner apps, add third-party ones deliberately, and confirm pricing on each listing. For the AI category, Freddy assists your agents inside Freshdesk, while an agent layer like Macha sits on top to resolve the repetitive tickets — so your team spends its time on the ones that genuinely need a person.

Integrations verified against the Freshworks Marketplace, June 2026. Vendors update apps and pricing periodically — confirm details on each marketplace listing before installing.