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255 articles in Zendesk
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How to Set Up Zendesk in 2026: 10 Steps for New Admins
A practical, 10-step walkthrough for setting up Zendesk from scratch — team members, channels, Help Center, ticket fields, business rules, views, macros, AI, and CSAT — with links
What Is a Light Agent in Zendesk? Permissions, Seat Limits and Pricing (2026)
A plain-English guide to Zendesk light agents — exactly what they can and can't do, how they compare to full agents and contributors, and whether they're free.
How Does CSAT Work in Zendesk? Surveys, Scales and Score (2026)
A plain-English guide to the Zendesk CSAT survey — how it's sent after a ticket is solved, the Good/Bad and expanded rating scales, how CSAT is calculated, reporting in Explore, an
How Do Zendesk Placeholders and Dynamic Content Work? (With Liquid Examples)
How Zendesk placeholders work — the common tokens, Liquid markup, where they're used, the security rules — plus dynamic content for multilingual, reusable text. With real code exam
What Are Zendesk Roles and Permissions? User Types, Seats and Custom Roles (2026)
A plain-English guide to Zendesk roles and permissions — the three user types, predefined staff roles, custom roles on Enterprise, end-user settings, seat billing, and best practic
What Is the Zendesk Agent Workspace? Anatomy, Setup and AI (2026)
A plain-English guide to the Zendesk Agent Workspace — the unified interface where agents handle email, messaging, chat, voice, and social from one ticket. Anatomy, what it replace
What Are Zendesk Side Conversations? Email, Slack, Teams and Child Tickets Explained
What Zendesk side conversations are, the four channel types (email, Slack, Microsoft Teams, child tickets), who can see them, the plans you need, and how they differ from internal
How Do Tags Work in Zendesk? A Complete Guide to Zendesk Tags (2026)
A plain-English guide to Zendesk tags — what they are, every way tags get added to tickets, how they power triggers, views, SLAs, and Explore reports, plus the admin controls and b
What Is ZIS (Zendesk Integration Services)? Limits, Plans and When to Use It
ZIS is Zendesk's serverless, Zendesk-hosted framework for building integrations — no backend to run. What it is, its core pieces, and how it differs from the API, webhooks, the App
What Are Zendesk Webhooks and How Do They Work? (2026)
A plain-English guide to Zendesk webhooks — what they are, how triggers fire them, the JSON payload, auth options, signature verification, and retries, with real examples.
What Is Zendesk Talk and How Much Does It Cost? A Call Center Guide for 2026
What Zendesk Talk is, how its cloud call center works (IVR, voicemail, recording, callback, softphone), and the seat + per-minute pricing model — a plain-English guide for admins.
What Is the Zendesk API? A Plain-English Guide for Non-Developers (2026)
A plain-English guide to the Zendesk REST API — what it is, authentication, what you can do with it, pagination, rate limits, and real code examples — written for non-developers wh
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