Zendesk
Freshdesk
Gorgias
Front
Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
AI Agent Builder
Definition
The AI Agent Builder is Macha's Build-with-AI flow: describe the agent you want in plain language and it configures the name, instructions, tools, triggers, and even sub-agents based on the integrations you've connected.
How it works
There are three ways to create an agent: from a template, manually from a blank config, or with the builder. With the builder you write something like "read new Zendesk tickets, decide if they're about refunds, tag them, and post an internal note," and it drafts a working configuration — recommending tools from your connected integrations, writing the instructions, suggesting a trigger, and wiring up any sub-agents the workflow implies. You review before anything saves.
The same intelligence powers Edit with Sidekick on an existing agent, so you can change a model, add a tool, or attach a scheduled trigger by describing the change conversationally.
Why it matters
The builder collapses the gap between "I know what I want the agent to do" and a configured, testable agent. It's the fastest path in, and because everything it produces is plain-English instructions plus standard tool assignments, the result is fully editable afterward — nothing is locked. From there you can test it in chat and, once you trust it, promote it to autonomous with a trigger.
Frequently asked
Can I edit what the builder created?
Yes. Everything it generates — instructions, tools, triggers, sub-agents — is a normal, fully editable agent config. The builder just gives you a strong starting point.
Does it work with the tools I've connected?
Yes. The builder recommends tools from your connected integrations, so the agent it drafts is grounded in the connectors your workspace actually has.
Related terms
Plain-English Agent Configuration
In Macha, you configure an agent by writing its rules in plain English in its instructions field — how to triage, what tone to use, what to escalate, what's off-limits — rather than coding logic.
Agent Templates
Agent templates are pre-built Macha agent configurations — name, instructions, recommended connectors, and pre-selected tools — that spin up a working agent for a common workflow in one click..
Sub-Agents
In Macha, a sub-agent is an agent that a parent agent can delegate to.
Sidekick
Sidekick is the AI copilot built into the Macha dashboard that works on Macha itself — building agents, wiring up custom tools, auditing and testing how your agents perform, answering docs questions, and surfacing workspace status.
Put these ideas to work
Macha is an AI agent layer that sits on top of the help desk you already run — Zendesk, Freshdesk, Front, Intercom, or Gorgias.
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