Macha

How Do You Index a Website or Webpage for Your AI Agent?

Abbas, Customer Support & AI, Macha

Written by

Ankeet Guha, Co-founder & CTO, Macha

Reviewed by

Published June 12, 2026

Updated September 24, 2026

Macha turns your website into agent knowledge two ways: Add Website crawls a site and indexes the first 200 pages it finds, and Add Webpage indexes a single URL. Neither updates on its own, so you resync the source when your content changes.

Key takeaways

  • Macha indexes web content for an agent two ways: Add Website crawls and indexes a whole site, while Add Webpage indexes one URL.
  • Add Website has a system limit of 200 pages, so on a large site point the crawl at the section that matters most, such as the docs subdomain.
  • The Add Website form takes a name, a URL and a Crawl Depth of up to 50.
  • Macha does not watch an indexed website for changes; the Resync button on the source pulls the latest version and clears out pages that were removed.
  • An indexed site only informs agents it is linked to, so after indexing you point the agent at the whole source or at specific pages.
How Do You Index a Website or Webpage for Your AI Agent?

To index a website for a Macha agent, open Sources and use Add Website to crawl the whole site (Macha adds the first 200 pages it finds) or Add Webpage to index one URL. Then link the source to your agent, and hit Resync whenever the site changes.

OptionWhat it indexesLimitUse it for
Add WebsiteEvery page Macha finds by following links from the URL you give itFirst 200 pages; Crawl Depth up to 50Your docs, help center or whole site
Add WebpageOne URLA single pageOne blog post, FAQ or product page

Watch it

Should you add a whole website or a single webpage?

From the Sources page, you can point Macha at the web two ways:

Add Website crawls the entire site. Macha follows the links it finds, discovers every page, and indexes all of them. Use it when you want the agent to have access to your whole website: all your documentation, every page. There's a system limit: it adds the first 200 pages it finds.

Add Webpage indexes a single URL. Use it when you only need one specific page in the agent's knowledge, such as a single blog post, one FAQ or one product page.

The choice is only about scope: the whole site, or one page.

Click Add Website and this popup opens — give it a name, the URL, and a Crawl Depth of up to 50.
Click Add Website and this popup opens — give it a name, the URL, and a Crawl Depth of up to 50.
Add Webpage is the single-page option — just a name and one URL.
Add Webpage is the single-page option — just a name and one URL.

What happens when you add a website?

Hit Add Source on a website and Macha starts crawling. As it goes, it lists the pages it's discovering, so you can watch it find your content in real time. In the example from the video, it discovers 160 pages across the site and indexes them. Once done, the whole site is searchable knowledge for any agent you link it to.

Remember the 200-page cap: if your site is larger, Macha indexes the first 200 pages it finds. For a big site, point the crawl at the section that matters most (your docs subdomain, say) rather than the entire marketing site, so the 200 pages are the right ones.

Which option fits your content?

You want the agent to know…Use
Your entire site / all your docsAdd Website (crawl, up to 200 pages)
One specific pageAdd Webpage (single URL)
A site bigger than 200 pagesAdd Website pointed at the most important section

How do you keep an indexed website up to date?

Like uploaded files, an indexed website is a snapshot: Macha indexes the pages as they are when you add them, and it doesn't watch your site for changes. When you update content, hit the Resync button on the source to pull the latest version. A resync also clears out pages you've removed from the site. (For content that changes constantly, consider reading it live instead. See knowledge source vs. tool.)

How does an agent start using the indexed site?

Indexing adds the site to your sources; an agent only uses sources it's linked to. Point your agent at the source, either the whole thing or specific pages, and it references your site content when answering. (See connecting a knowledge base to an agent.)

Frequently asked questions

What's the difference between Add Website and Add Webpage? Add Website crawls and indexes the whole site (up to 200 pages); Add Webpage indexes a single URL.

How many pages can it index? Up to the first 200 pages it discovers on a site.

What if my site is bigger than 200 pages? Point the crawl at the most important section (like your docs) so the 200 pages are the right ones.

Does it stay up to date? Not on its own. Macha doesn't monitor your site, so hit Resync on the source after you change content; the resync also drops pages that no longer exist. For truly dynamic content, read it live with a tool.

Can I see what it indexed? Yes. During the crawl, Macha lists the pages it discovers.

Index your docs: crawl your help site and let your agent answer from it. $50 of free usage, no credit card required. Start free.

Macha

About Macha

Macha is an AI agent platform that works on top of the help desk you already use (Zendesk, Freshdesk, Gorgias, Front, Intercom or HubSpot) and connects to the rest of your stack, even your own internal systems. It is done for you: the Macha team analyzes your past tickets, builds the knowledge base and the agents, and runs them in safe mode until the drafts are right. Pricing is about $0.40 a ticket, and that includes setup and a dedicated success manager who handles your changes. Learn more about Macha →

Zendesk
5.0 on Zendesk Marketplace

Loved by support teams worldwide

See what support teams are saying about Macha AI.

The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!

Daniela Costa

Daniela Costa

Head of Support, Seabra

Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.

Marius F

Marius F

Support Head, Zentana

We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.

Alexander Wedén

Alexander Wedén

Head of Support

Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.

Cathleen Wright

Cathleen Wright

Zendesk Admin, Cortex IO

So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.

Jae Oliver

Jae Oliver

Head of Support, Wise

Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.

Harry Jackson

Harry Jackson

Head of Support, Crumb

Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!

Dave G

Dave G

Head of Support, Cyber Power Systems

Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.

Pauli Juel

Pauli Juel

Head of CS, Dokument24

Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.

Lana T

Lana T

Zendesk Admin, Swotzy

Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.

Mischa Wolf

Mischa Wolf

Head of Support, Topi

We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.

Paula G

Paula G

Head of Customer Support, Xly Studio

The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.

Kilian Leister

Kilian Leister

Support Head, Didriksons

Get your AI agents set up for you.

Book a 20-minute call with our team. We'll show you where we would start on your help desk and how the setup works. Setup and a dedicated success manager come with the trial and every plan.

Live in under a week
Safe mode until you approve
About $0.40 a ticket