Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
Zendesk
255 articles in Zendesk
Back to blog home
Can't Log In to Zendesk? How to Fix Every Sign-In Problem (2026)
Step-by-step fixes for Zendesk login problems: find your subdomain URL, reset your password, fix SSO/Google/Microsoft and 2FA errors, suspended accounts, and admin steps to help lo
How Do You Send and Forward Email Into Zendesk? Setup Guide (2026)
Step-by-step 2026 guide to getting email into Zendesk as tickets: default support address, adding & verifying external addresses, Gmail/Outlook/Google Workspace forwarding, and SPF
How Do You Turn Past Zendesk Tickets into an AI Knowledge Base?
Your best answers are buried in resolved tickets. This step-by-step guide shows how Macha Studies runs AI over your past Zendesk tickets and turns them into a searchable knowledge
How Do You Connect a Custom Tool (Any API) to Your Zendesk AI Agent?
Macha has built-in connectors, but you can give an agent any API as a custom tool. Here's how to connect a custom tool to your Zendesk AI agent — manually or with the AI Tool Build
How Do You Analyze a Year of Zendesk Tickets with AI? (2026)
Your tickets hold the truth about your product and customers — but nobody reads 20,000 of them. Here's how to analyze a year of Zendesk tickets with AI using Macha Studies.
How Do You Stop an AI Agent From Infinitely Looping on Zendesk Tickets?
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
Get Ticket vs. Get Ticket Custom Fields vs. Get Ticket Fields: Macha's Zendesk Tools Explained
Most Zendesk tools in Macha are obvious, but a few trip people up — especially the three 'get' tools. Here's what Get Ticket, Get Ticket Custom Fields, and Get Ticket Fields each d
Zendesk AI vs. an AI Agent Layer: Do You Need Both? (2026)
Zendesk AI is really two products (Copilot + AI Agents). Here's how native Zendesk AI compares to an AI agent layer like Macha, on scope, knowledge, cost, and whether you need bo
How Do You Add a Zendesk AI Chatbot That Actually Resolves Tickets? (2026)
Most Zendesk chatbots only deflect. Here's how to add an AI chatbot for Zendesk that actually resolves: native options vs. a third-party agent, and a step-by-step to embed one.
What Are AI Agents for Zendesk, and How Do You Add One? (2026)
What an AI agent actually is (vs a chatbot), the difference between Zendesk's native AI agents and third-party ones, and a step-by-step to add an AI agent to Zendesk.
How Do You Automate Zendesk with AI? A Step-by-Step Guide (2026)
A practical guide to automating Zendesk with AI in 2026: what you can automate beyond triggers and macros, how to set up an AI agent step by step, and real example workflows.
What Happened to Zendesk Answer Bot? Limits, Cost and Alternatives (2026)
What Zendesk Answer Bot actually does in 2026 (now folded into AI agents), where it falls short, what it really costs, and the better alternatives for resolving and automating tick
Page 19 of 22