Freshdesk
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Shopify
Stripe
Confluence
Answer policy questions from Notion wiki
When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.
Turns your internal documentation into a live support resource, automatically.
Cómo funciona
Ticket Created
Customer asks about policies or procedures
What's your warranty policy? I bought a product 6 months ago and it stopped working.
Search wiki
Found "Product Warranty Policy" in Notion
Our products come with a 1-year warranty that covers manufacturing defects. Since your purchase is within the warranty period, you're fully covered. Here's how to proceed:
1. Contact us with your order number and a description of the issue
2. We'll send you a prepaid return label
3. Once we receive the item, we'll ship a replacement within 2-3 business days
Would you like to start the warranty claim now?
Update ticket
Status → Pending (awaiting customer reply)
Triggers y acciones
Trigger
Ticket Created
Zendesk
Customer asks about policies or procedures
Acción
Get Ticket
Zendesk
Retrieve full ticket details including conversation history, tags, brand, and requester info.
Acción
Search Pages
Notion
Search across all Notion pages by title or content keyword.
Acción
Get Page
Notion
Retrieve the full content of a Notion page including nested blocks.
Acción
Add Comment
Zendesk
Acción
Update Ticket
Zendesk
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Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
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Se configura en minutos. Sin código, sin equipo de implementación. Solo conecta y listo.
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