Macha
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Alle Use Cases
Knowledge Management

Answer policy questions from Notion wiki

When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.

Turns your internal documentation into a live support resource, automatically.

Verwendete Integrationen
Zendesk Zendesk Notion Notion

So funktioniert's

Zendesk
Trigger
Zendesk Ticket Created

Customer asks about policies or procedures

Kunde

What's your warranty policy? I bought a product 6 months ago and it stopped working.

Macha
Macha
Notion Search wiki

Found "Product Warranty Policy" in Notion

Macha
Macha

Our products come with a 1-year warranty that covers manufacturing defects. Since your purchase is within the warranty period, you're fully covered. Here's how to proceed:

1. Contact us with your order number and a description of the issue

2. We'll send you a prepaid return label

3. Once we receive the item, we'll ship a replacement within 2-3 business days

Would you like to start the warranty claim now?

Macha
Macha
Zendesk Update ticket

Status → Pending (awaiting customer reply)

Trigger und Aktionen

Zendesk Trigger

Ticket Created

Zendesk

Customer asks about policies or procedures

Zendesk Aktion

Get Ticket

Zendesk

Retrieve full ticket details including conversation history, tags, brand, and requester info.

Notion Aktion

Search Pages

Notion

Search across all Notion pages by title or content keyword.

Notion Aktion

Get Page

Notion

Retrieve the full content of a Notion page including nested blocks.

Zendesk Aktion

Add Comment

Zendesk

Zendesk Aktion

Update Ticket

Zendesk

Verwandte Use Cases

Respond to common questions via Slack

When someone asks a question in Slack, Macha searches internal documentation in Notion and replies in-thread with the answer — complete with source links.

Slack Notion
Use Case ansehen

Sync resolved ticket insights to Notion

When tickets are resolved, Macha extracts key insights — issue type, resolution, customer sentiment — and logs them to a Notion database for tracking and analysis.

Zendesk Notion
Use Case ansehen

Search internal docs to help an agent

When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.

Google Workspace Notion
Use Case ansehen

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