Freshdesk
Gorgias
Front
Shopify
Stripe
Confluence
Answer policy questions from Notion wiki
When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.
Turns your internal documentation into a live support resource, automatically.
仕組み
Ticket Created
Customer asks about policies or procedures
What's your warranty policy? I bought a product 6 months ago and it stopped working.
Search wiki
Found "Product Warranty Policy" in Notion
Our products come with a 1-year warranty that covers manufacturing defects. Since your purchase is within the warranty period, you're fully covered. Here's how to proceed:
1. Contact us with your order number and a description of the issue
2. We'll send you a prepaid return label
3. Once we receive the item, we'll ship a replacement within 2-3 business days
Would you like to start the warranty claim now?
Update ticket
Status → Pending (awaiting customer reply)
トリガーとアクション
トリガー
Ticket Created
Zendesk
Customer asks about policies or procedures
アクション
Get Ticket
Zendesk
Retrieve full ticket details including conversation history, tags, brand, and requester info.
アクション
Search Pages
Notion
Search across all Notion pages by title or content keyword.
アクション
Get Page
Notion
Retrieve the full content of a Notion page including nested blocks.
アクション
Add Comment
Zendesk
アクション
Update Ticket
Zendesk
関連するユースケース
Respond to common questions via Slack
When someone asks a question in Slack, Macha searches internal documentation in Notion and replies in-thread with the answer — complete with source links.
Sync resolved ticket insights to Notion
When tickets are resolved, Macha extracts key insights — issue type, resolution, customer sentiment — and logs them to a Notion database for tracking and analysis.
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
