What Are the Best Zendesk Integrations for E-commerce in 2026? 16 Apps Scored

The best third-party Zendesk apps for e-commerce in October 2026 are Mercado Libre by menze, at 9 of 10 on our five public criteria, and a second tier at 8 that includes ChannelReply, ChargeDesk, Stripe by Zenplates and Zendesk for TikTok Shop. Most stores should still install Zendesk's own Shopify for Zendesk app first, which is free and the most-installed app on the Marketplace. We scored 16 third-party apps from the Marketplace's eComm and Payments category, show every score, and re-read every listing on October 29, 2026.

The 16 apps at a glance

Tiers: 9 (app 1), 8 (apps 2-5), 7 (apps 6-10), 6 (apps 11-15), 5 (app 16). Averages are computed from the Marketplace catalog's per-star counts, since listings show only the count. Prices were read on each live listing and vendor page on October 29, 2026; vendors change them, so confirm yours before installing.

How we scored them

Zendesk's Marketplace catalog listed 1,812 apps on October 29, 2026. Its eComm and Payments category holds 183 of them, 181 from third parties across 128 vendors. Only 11 of those third-party apps have 10 or more reviews, and 114 have none. We kept apps that bring store, marketplace, payment, shipping or returns data into the ticket, then scored each one 0 to 2 on five criteria.

How we read it. Most apps here are free to install but need a paid account with the vendor, so price scores what the vendor publishes for that account. Free apps, and tier lists that end in a custom Enterprise tier, score 2. Works in the ticket scores 2 only for apps in the ticket sidebar or editor that do something there, such as a refund, a cancellation or a reply; apps that only display data score 1. Maintained uses the "Last updated" date the listing shows. Ties are broken by review count, then installs, and tied apps are presented as a tier.

Start with Shopify for Zendesk (outside the ranking)

Shopify for Zendesk is built by Zendesk, so it sits outside a ranking of third-party apps, but for a Shopify store it's the obvious first install. It's free, works with Shopify and Shopify Plus, pulls the customer's details and recent orders into the ticket sidebar, and lets agents process refunds and cancellations without leaving the conversation. It had 16,497 installs in the catalog on October 29, 2026, the most of any app on the Marketplace, and its listing was last updated on September 3, 2026. Its 435 reviews average 3.58: 197 are five-star and 73 are one-star. See our walkthrough on how to integrate Zendesk with Shopify.

We installed it on our own Zendesk sandbox against a test store. The app finds the Shopify customer by the requester's email, so a ticket from an address the store doesn't know shows an empty panel ("There's nothing to see here yet"), which is what you'd see on guest checkouts and on customers who write in from a work address. On a matched customer it lists recent orders with fulfillment and payment status and the tracking number, which covers most of what an agent needs for a WISMO reply.

Top tier, 9 of 10: Mercado Libre by menze

1. Mercado Libre by menze: marketplace questions as tickets, 9/10

menze's app brings the questions buyers ask on your listings, from every Mercado Libre account you connect, into Zendesk with the listing details beside them, and carries post-sale messages so agents can keep talking to buyers after the order. Setup is an install, then adding accounts under Channels and Channel Integration. The listing shows a single plan at $20 per agent per month after a 14-day trial. It has 13 reviews averaging 4.31, 63 installs, and was updated on February 27, 2026. The developer answers reviews on the listing, including one from 10 months ago about slow support and missing synchronization.

Scores: reviews 1, price 2, works in the ticket 2, setup 2, maintained 2.

It tops the list because it's the only app here with 10 or more reviews averaging above 4, a published per-agent price and a channel inside the ticket. It's only useful if you sell on Mercado Libre; menze also lists a Casas Bahia app.

Best for: sellers who answer Mercado Libre buyers in a separate tab today.

Second tier, 8 of 10: four apps

All four lose their point on reviews: two have more than 150 reviews averaging under 4, and two have fewer than 10.

2. ChannelReply: Amazon, eBay and Walmart messages in Zendesk, 8/10

ChannelReply threads marketplace messages from Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg and WooCommerce into Zendesk. Replies to Amazon, eBay, Walmart and Newegg go back by API. The sidebar shows the buyer, item, SKU, order ID, amount paid and order status, and agents can refund orders from eBay, Shopify, Walmart, Back Market or WooCommerce, handle cancellations and work eBay Resolution Center cases. Its pricing page charges by message volume, not seats: Standard at $39 a month for 200 messages, Pro at $79 for 1,000 and Enterprise at $199 for 4,000, less on annual billing, with custom pricing above 10,000 and a $0 plan for Shopify-only messages. There's a 14-day trial. With 1,301 installs it's the only third-party app in the category above 1,000. Its 167 reviews average 3.66, and it was updated on July 24, 2026.

Scores: reviews 0, price 2, works in the ticket 2, setup 2, maintained 2.

The newest written review is the one to read before buying. Peter Lammertink wrote two months ago: "App works fine, but issues on the ChannelReply side. Also very bad support, issues going on for months without getting proper replies or resolving it."

Best for: brands selling on two or more marketplaces who want one queue.

3. ChargeDesk: refunds and subscriptions across payment gateways, 8/10

ChargeDesk matches each ticket to the customer's billing history from PayPal, Stripe, Braintree, WooCommerce, Zuora and other gateways. From the sidebar, agents can refund charges, cancel or create subscriptions, charge a card on file, apply coupons and send payment reminders. A role system can limit actions such as refunds to named agents or groups, and agents log a reason for each refund or cancellation. Its pricing page lists Hobby at $29 a month, Startup at $99, Business at $249 and Enterprise at $749, sized by recent customers and active agents, with a 14-day trial. It has 160 reviews averaging 3.74, 261 installs, and was updated on February 24, 2026.

Scores: reviews 0, price 2, works in the ticket 2, setup 2, maintained 2.

Best for: stores taking payments through more than one gateway, or outside Shopify.

4. Stripe by Zenplates: Stripe billing actions in the sidebar, 8/10

Stripe builds no Zendesk app of its own, and Zenplates' app is the most complete one we found. It shows the requester's Stripe customer, subscriptions, payments, payment methods and invoices, and lets agents refund in part or in full, pause and resume subscription payments, cancel now or at period end, create invoices and update payment methods. You choose which of those features agents get, and setup takes a Stripe secret key or a restricted key. All features cost $4.95 per agent per month after a 7-day trial. It has 5 reviews, all five stars, 157 installs, and was updated on March 27, 2026. Johannes wrote on its listing: "Our support staff loves this app, makes life a lot easier if you can do everything directly in Zendesk. Highly recommended."

Scores: reviews 0, price 2, works in the ticket 2, setup 2, maintained 2.

Zenplates also lists Shopify, WooCommerce, BigCommerce, Magento 2 and Squarespace apps, so a store on one of those can keep both apps from one vendor.

Best for: headless or custom checkouts where Stripe, not the store platform, holds the payment record.

5. Zendesk for TikTok Shop: TikTok Shop chats as tickets, 8/10

TikTok Shop's own connector routes TikTok Shop chat messages into Zendesk Support, keeps every message from a buyer in one ticket, and shows order, shipping, payment and return details in the sidebar so agents can reply from Zendesk. It's free, and needs a TikTok Shop seller account. It has 569 installs in the catalog, the most of any app in this ranking except ChannelReply, and the listing was updated on March 18, 2026. The listing now files it under AI and Bots, in the Featured Apps collection, though the catalog still has it in eComm and Payments.

Scores: reviews 0, price 2, works in the ticket 2, setup 2, maintained 2.

It has only 2 reviews, one of them from three months ago by Pedro Zenital: "We tried on our instance but could not get the integration to work." He describes a setup button that sent them into a login loop on the seller center. Test it on a sandbox before peak.

Best for: brands whose TikTok Shop chats now sit in the seller center.

Third tier, 7 of 10: five apps

Four of these show data in the sidebar without acting on it. PrestaShop, Chargebee and AfterShip also lose their review point; Metorik keeps it but loses one on price. Recurly acts in the ticket but loses points on price and on an update date more than 12 months old.

6. Official PrestaShop Connector: PrestaShop orders, now a paid module, 7/10

202 ecommerce's connector shows the customer and their orders, with products, tracking link, total and delivery address, next to the ticket. The PrestaShop module installs and configures the Zendesk app for you. Its PrestaShop Addons page explains the history: Zendesk stepped back from the connector in 2024, 202 ecommerce kept it going as a subscription, and sync stopped for non-subscribers after September 1, 2024. The subscription is about $28 a month excluding tax, with 3 agents included, about $6 (€5) for each extra agent and a 30-day trial. It has 21 reviews averaging 3.24, 278 installs, and was updated on April 30, 2026. Older reviews complain that it covers only one shop on a multistore setup.

Scores: reviews 0, price 2, works in the ticket 1, setup 2, maintained 2.

Best for: single-shop PrestaShop merchants.

7. Recurly for Support: pause, cancel or refund a subscription, 7/10

Recurly's own app shows the subscriber's level, tenure and value next to the ticket, and lets agents pause, cancel or refund a subscription without leaving Zendesk. A cancellation can take effect immediately, at the next bill date or at the end of the term, and a pause keeps the subscriber's billing data and preferences. Setup asks for a Base64-encoded API key and your Recurly subdomain. The app is free; Recurly's pricing page lists Starter at $249 a month plus 0.9% of billing volume, with the first $40K of billings each month included and a 90-day trial, and All-Access by request, so it scores 1 on price. It has 12 reviews averaging 4.58 and 150 installs. The listing was last updated on April 4, 2025 and now files the app under CRM and Marketing, though the catalog still has it in eComm and Payments.

Scores: reviews 1, price 1, works in the ticket 2, setup 2, maintained 1.

Best for: subscription brands billing through Recurly whose agents handle pause and cancel requests.

8. Metorik: WooCommerce customer value in the ticket, 7/10

Metorik is a reporting and email platform for WooCommerce, and its Zendesk app shows the customer's profile, lifetime value, average order value, order history and products owned. In the other direction, Metorik shows related tickets on customers and orders and can create tickets. The integration is included with a Metorik account; setup is a token copied from Metorik. Metorik's pricing scales with average monthly orders and covers several stores in one subscription. It starts at $25 a month, and the slider showed $75 for 100 to 500 orders, but higher levels didn't print as text when we read the page, so it scores 1 on price. It has 11 reviews averaging 4.64, 160 installs, and was updated on May 13, 2026.

Scores: reviews 1, price 1, works in the ticket 1, setup 2, maintained 2.

Best for: WooCommerce stores that want to spot high-value customers before replying.

9. Chargebee: subscription details next to the ticket, 7/10

Chargebee's own app shows the requester's subscription details, down to the activity timeline, beside the ticket. Agents need to be logged in to Chargebee to see it, and setup asks only for the region (us, eu or au). The app is free; Chargebee's pricing page prices billing by monthly invoicing volume and puts Enterprise behind a demo. It has 7 reviews averaging 3.00, 246 installs, and was updated on June 6, 2026.

Scores: reviews 0, price 2, works in the ticket 1, setup 2, maintained 2.

Best for: subscription brands on Chargebee whose agents only need to see the plan, not change it.

10. AfterShip Tracking: delivery status for WISMO replies, 7/10

AfterShip Tracking shows the customer's shipments in the ticket, matched by email: tracking number, carrier, delivery status, estimated delivery date, detailed events and a one-click tracking link that agents can copy into a reply. Setup is an AfterShip API key pasted into Zendesk. AfterShip's pricing starts at $29 a month on Essentials and $59 on Premium for 6,000 shipments a year, with a per-shipment fee above that and a custom Enterprise tier; API and webhooks are on Premium. It has 5 reviews averaging 3.80, 170 installs, and was updated on September 11, 2026. AfterShip's separate Returns Center app, with no reviews and 56 installs, does the same for returns. For the wider field, see which order-tracking apps an AI agent can use for WISMO.

Scores: reviews 0, price 2, works in the ticket 1, setup 2, maintained 2.

Best for: stores shipping with several carriers that already track in AfterShip.

Fourth tier, 6 of 10: five apps

These are display-only apps or apps with a price we couldn't confirm, and none has 10 reviews.

11. Magento 2 Connector by Wagento: Magento customer and order panel, 6/10

There's no Adobe-built Zendesk app, and Wagento's connector is the most-reviewed Magento option in the category. Its widget shows the customer's lifetime sales, group and orders, down to line items, tax and discounts. It's installed from the Magento side: add Wagento's Zendesk extension to your store, then click Install app in the Magento admin. The listing calls it a free integration, but the free version on Packagist says it's no longer supported and points to the Magento Marketplace, where we didn't find a price. It has 8 reviews averaging 4.00, 134 installs, and was updated on August 10, 2026.

Scores: reviews 0, price 1, works in the ticket 1, setup 2, maintained 2.

Best for: Magento 2 and Adobe Commerce stores that need order lookups only. For order actions, look at agnoStack below.

12. ShipStation: order lookups from the warehouse side, 6/10

ShipStation's app pulls, searches and shows recent ShipStation orders in Zendesk. It has 327 installs, the most in this tier, and the weakest reviews: 7 averaging 2.43, with older reviews asking for orders matched by email rather than by name, and one from about a month ago saying it keeps disconnecting. The listing was last updated on April 4, 2025, so it scores 1 on maintenance. ShipStation's plans start at $14.99 a month for Starter, $29.99 for Standard and $349.99 for Premium, and the Shipping API is listed from Standard up.

Scores: reviews 0, price 2, works in the ticket 1, setup 2, maintained 1.

The bigger reason to list it is its API, which documents writes support teams need during peak: voiding a label and holding or releasing an order before it ships, which is how an address change gets caught in time. If ShipStation is where your orders ship from, it answers the "has it left the warehouse?" half of WISMO that a carrier-tracking app can't.

Best for: stores shipping from ShipStation that can live with a basic panel.

13. Shipup for Zendesk Support 2.0: tickets before the customer writes, 6/10

Shipup shows customers' recent orders and delivery events, matched by email, and goes a step further than a tracking panel: it can create a ticket when a shipping event happens, such as a package held at customs or lost, and send a survey on delivery that opens a ticket if the customer reports a problem. It supports 70 carriers, many of them French. Setup is Shipup's private API key. The listing says Shipup is free for 14 days and free up to 50 packages a month, while Shipup's pricing page lists Essential at about $330, Advanced at about $670 (€599) and Premium at about $1,100 (€999) a month on a one-year commitment, plus per-package fees it doesn't print in full. It has 7 reviews averaging 4.29, 215 installs, and was updated on April 21, 2026.

Scores: reviews 0, price 1, works in the ticket 1, setup 2, maintained 2.

Best for: European brands that want delivery problems to open tickets on their own.

14. agnoStack Commerce: order edits across store platforms, 6/10

agnoStack connects Shopify, BigCommerce, Magento 2 and Adobe Commerce, Magento 1, commercetools, WooCommerce, Stripe and Elastic Path, and lets agents search, modify and create orders, process full, item-level and partial refunds, and pin an order to a ticket. It also has macros that pull live order data, and it runs in the ticket editor as well as the sidebar. Most of those features are marked paid. Its pricing page printed no prices in our browser read or in the Wayback Machine copy of June 6, 2026, and asks teams with over 100 agents or 10 storefronts to contact sales, so it scores 0 on price. It has 4 reviews, all five stars, 133 installs, and was updated on October 27, 2026. agnoStack also lists separate BigCommerce, Magento 2, commercetools and Shopify Premium apps.

Scores: reviews 0, price 0, works in the ticket 2, setup 2, maintained 2.

Best for: BigCommerce, Magento and multi-storefront teams that want order changes made from Zendesk.

15. Loop Returns: return and exchange status, 6/10

Loop is built to push exchanges over refunds, and its Zendesk app shows the requester's returns: date submitted, status, shipping, items, return reasons and whether the outcome was a refund, exchange or store credit, with a link to Loop for more. That design choice is also Loop's incentive: every exchange it steers is revenue the brand keeps, which is how Loop sells itself. The app needs Loop's Add-On: Integrations plan and an OAuth connection. Loop's pricing page starts Returns at $340 a month for up to 1,000 returns and doesn't price the integrations add-on. It has no reviews yet, 152 installs, and was updated on July 22, 2026.

Scores: reviews 0, price 1, works in the ticket 1, setup 2, maintained 2.

For an AI agent, Loop's API can process, cancel or close a return with an API key, but generating a label needs OAuth, so labels stay with a person or in Loop's own flows.

Best for: Shopify brands already on Loop who'd rather hand out store credit than cash.

Fifth tier, 5 of 10: Narvar

16. Narvar: enterprise post-purchase data, 5/10

Narvar's app finds a customer's recent orders by email or phone and shows outbound and return shipments, proof of delivery where available, and the notifications the customer was sent, which agents can resend. Agents can start a return or exchange and use override codes for return-policy exceptions. Narvar says 1,500+ retailers use its platform. It's enabled through your Narvar customer success manager, and it's sold on contract rather than a public price list, so it scores 0 on price and 1 on setup. It has no reviews, 89 installs, and was updated on October 21, 2026.

Scores: reviews 0, price 0, works in the ticket 2, setup 1, maintained 2.

Best for: retailers that already run Narvar for tracking and returns.

Which apps did we leave out?

Parcel Panel (58 installs) and AfterShip Returns Center (56) have no reviews and do the same job as apps ranked above. We also left out Brazil-only carrier apps such as Integra Correios and Track Pack, apps whose last code release in the Marketplace catalog is from 2022 or earlier, even where the listing shows a later date (Shopware 5, NETO), and single-marketplace connectors with a few installs each.

How do WhatsApp and Instagram connect to Zendesk?

They're native Zendesk channels, not Marketplace apps, so you set them up in Admin Center under Channels, then Messaging, rather than installing anything. WhatsApp, Instagram Direct and Facebook Messenger are part of Zendesk's social messaging on Suite Team and up; Zendesk's pricing page listed Suite Team at $55 per agent per month billed annually and Suite Professional at $115 when we checked on September 24, 2026. See how to connect WhatsApp to Zendesk and Zendesk messaging.

How many Zendesk accounts install each e-commerce app?

Zendesk publishes an install count for every app that runs inside Zendesk, through a public marketplace feed. On October 29, 2026 it listed 1,812 apps with 200,295 installs between them. Shopify for Zendesk had 16,497 installs, the most of any app in the marketplace, ahead of Zendesk's own Time Tracking (10,306) and JIRA (9,849). The 54 apps Zendesk builds itself account for 111,229 of those installs, about 56%. Outside Shopify, e-commerce is a long tail: ChannelReply, at 1,301, is the only other store, marketplace, tracking, returns or marketing app above 1,000.

Three things to know about what the count measures. It counts only apps that run in Zendesk's app framework, so native channels (WhatsApp, Instagram) and listing-only entries such as HubSpot's show 0 however many teams use them. It counts installs, not active use or seats. And absence matters: neither Recharge nor Yotpo had an app in the feed on October 29. Recharge stores reach Zendesk through agnoStack's Recharge add-on or Zapier.

We confirmed two of the plan gates in the fourth column on October 29, 2026: ShipStation lists its Shipping API from the Standard plan up, and AfterShip lists API and webhooks from Premium up. The other two (Parcel Panel Professional, Loop PRO) are as stated in each vendor's API docs when we built this table, and we haven't re-verified them against current plan pages, so confirm yours before you build on one.

The last two columns are where AI enters. Most of these apps show data to a person; an AI agent needs the vendor's API and a credential it can keep. Where that exists (ShipStation, AfterShip, Loop, Klaviyo, Parcel Panel), an agent can act. Where the vendor gates writes behind OAuth (Trustpilot replies, Loop's labels) or where the public API docs we read don't cover the action (Route claims), the Zendesk app stays the only place the job gets done. The vendor has an incentive to keep it that way: a job that can only happen inside its own app keeps its app on every agent's screen. We read the API docs behind every row but haven't run each write live, so test on a real order before Black Friday. Our map of Shopify apps an AI support agent can work with covers the same question app by app.

What we check when an AI agent works the same tickets as these apps

When a store's Zendesk reaches us, the apps in its sidebar tell us where the order data lives, and that decides what an agent can do on its own. On Zendesk, Macha's tools read the ticket, its requester and comments, custom field values and field definitions, and write status, priority, custom fields, tags, internal notes and public replies.

We check four things. First, which system holds the order. On Shopify, the built-in connector looks up orders, products and customers; Create Refund refunds everything still refundable on the order, and Cancel Order refunds and restocks by default, both behind a confirmation in chat. Partial refunds stay with a person, which is where a sidebar app such as Shopify for Zendesk or agnoStack still earns its place. Second, whether other apps have a usable API key: Stripe has a built-in connector, while ShipStation, AfterShip and Loop need custom API tools. Third, which apps create tickets, like Shipup's shipping-event tickets or ChannelReply's marketplace messages, because a new ticket can match the agent's trigger. We use the tag-and-exclude pattern: the trigger adds a tag when it fires and excludes that tag from its own conditions. Fourth, which fields an app writes, read from the field definitions so the agent doesn't overwrite them (see custom fields and AI agents).

Then we replay past tickets in a simulation and confirm whether replies post as internal notes or public before anything runs on its own.

Which one fits your situation?

You don't need all sixteen. Start where your ticket volume is:

1. Connect your store platform first. Shopify for Zendesk on Shopify, Wagento or agnoStack on Magento, the Official PrestaShop Connector on PrestaShop, Metorik on WooCommerce. Order data in the sidebar handles most WISMO and refund tickets faster.
2. Selling on marketplaces? ChannelReply for Amazon, eBay and Walmart, Mercado Libre by menze for Mercado Libre, and TikTok Shop's own app for TikTok Shop.
3. Billing questions? Stripe by Zenplates for Stripe alone, ChargeDesk for several gateways, Recurly's app for pause and cancel requests on Recurly, Chargebee's app if agents only need to look.
4. Add tracking and returns next if WISMO and "where's my return?" dominate your queue. Pick AfterShip, Shipup, Loop or Narvar, whichever you already use post-purchase.
5. Check the reviews and the update date. Being built by Zendesk or the vendor doesn't guarantee a good app: Shopify for Zendesk has 73 one-star reviews out of 435, and ShipStation's own app averages 2.43.

A good rule: every integration should remove a tab an agent currently opens. If it doesn't, skip it.

Can an AI agent answer these tickets on top of the integrations?

Every integration above puts data in front of a person. A human still reads the ticket, clicks into the order and types the reply. For a store doing thousands of "where's my order?" and "how do I return this?" tickets a month, that's a lot of human time spent on questions the connected data could answer.

Macha runs on top of the help desk you already use (it works with Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom). Once your store, tracking and returns data is reachable, Macha reads the customer's question, pulls the order and shipping details plus your help center, and resolves routine order and return questions inside the ticket: drafting the reply, tagging and routing, then handing off to a human with full context when its instructions say a case needs one. Read how it works on Macha for Zendesk.

We compare the options in which AI agent a Shopify brand on Zendesk should use. Macha's built-in Shopify connector looks up orders, products and customers, and its Create Refund tool refunds what's left on an order through Shopify's suggested-refund calculation. Apps without a built-in connector, such as ShipStation, AfterShip, Loop or Klaviyo, connect through custom API tools that Macha's team sets up during onboarding, using each vendor's API key. In a chat with an agent, a write action shows a confirmation card before it runs; on an automated trigger it runs when the agent's instructions tell it to, so you decide which refunds or voids happen without a person. Macha fits teams on Zendesk whose queue is mostly order status, returns and refunds, and who already keep that data in apps with usable APIs. If your volume is low or your data lives only in apps with OAuth-only writes, the Zendesk apps above are enough.

It's only as good as the data and knowledge you connect, but the configuration is done for you. You connect Zendesk, Shopify and the apps above, about 15 minutes, and the Macha team analyzes your past tickets, builds the knowledge base and the agent, and runs it in safe mode, with drafts as internal notes in Zendesk, until the drafts are right. On cost, Macha bills per ticket: one conversation, charged once, however many steps it takes (drafting, tagging, looking up an order). Per-resolution pricing ties the bill to an outcome definition the vendor controls; per-ticket pricing doesn't. Pricing starts at $299 a month for 750 tickets, about $0.40 each, and that includes the setup and a dedicated success manager who handles your changes afterwards. If your queue is mostly repetitive WISMO and returns your connected apps could answer, that's where a layer on top pays off. You can try it with $50 of free usage and no credit card.

Frequently asked questions

What are the best Zendesk apps for e-commerce? Start with Zendesk's own Shopify for Zendesk if you sell on Shopify. Among third-party apps, on our rubric, Mercado Libre by menze scores 9 of 10, and ChannelReply, ChargeDesk, Stripe by Zenplates and Zendesk for TikTok Shop share the second tier at 8. The right one depends on where you sell and how customers pay.

Is the Shopify Zendesk integration official? Yes. The Shopify for Zendesk app is built by Zendesk, free to install, and listed on both the Zendesk Marketplace and the Shopify App Store. It supports Shopify and Shopify Plus and lets agents process refunds and cancellations in the ticket. See our Shopify setup guide.

Can I answer Amazon and eBay messages in Zendesk? Yes, with an app. ChannelReply threads Amazon, eBay, Etsy, Shopify, Walmart, Back Market, Newegg and WooCommerce messages into Zendesk and sends replies to Amazon, eBay, Walmart and Newegg by API, from $39 a month by message volume.

Does Zendesk integrate with WhatsApp and Instagram? Yes, as native channels rather than Marketplace apps. You add WhatsApp, Instagram Direct and Facebook Messenger in Admin Center under messaging and social (Suite Team and up), so DMs land in the Agent Workspace with everything else. See how to connect WhatsApp to Zendesk.

What is the most installed e-commerce app on Zendesk? Shopify for Zendesk, with 16,497 installs in Zendesk's marketplace feed on October 29, 2026, the most of any of the 1,812 apps listed. ChannelReply is next among e-commerce apps at 1,301, then Trustpilot Reviews at 852 and Klaviyo at 738.

Are these Zendesk integrations free? Most are free to install and charge through the vendor's own plan, such as ChannelReply from $39 a month or AfterShip from $29. A few charge on the Marketplace: Stripe by Zenplates at $4.95 per agent per month and Mercado Libre by menze at $20. Zendesk for TikTok Shop and Shopify for Zendesk are free.

Can AI resolve e-commerce tickets using these integrations? The integrations put data in front of agents; resolving still takes a human. An AI agent layer like Macha sits on top of Zendesk and uses the connected order and return data to resolve routine questions in the ticket, escalating to a human when unsure. It complements these apps rather than replacing them or your help desk, and the Macha team sets it up for you on the trial and every plan, at about $0.40 a ticket.

How we researched this

Updated October 29, 2026. We queried the Zendesk Marketplace catalog (1,812 apps) for the eComm and Payments category, 183 apps, and scored 16 third-party apps on the rubric above. We read all 16 listings on zendesk.co.uk the same day in a rendered browser, taking each "Last updated" date and price from the listing, and read each vendor's pricing page. agnoStack's pricing page showed no prices in the live page or the Wayback Machine copy of June 6, 2026. We used only plans the catalog marks as active. Review averages come from the catalog's per-star counts. We didn't install or test any ranked app or contact any vendor; the Shopify for Zendesk and Admin Center captures were taken in our d3v-macha Zendesk on September 28, 2026. Prices are shown in US dollars; prices published in other currencies were converted at European Central Bank reference rates of October 29, 2026.

Earlier versions of this page ranked integrations by the job they do, verified against the Zendesk Marketplace in June 2026 and re-checked on September 24, 2026, when we also read Suite prices. Vendors update apps and pricing, so confirm details on each listing before installing.

Disclosure: Macha makes AI agents that run inside help desks. Nobody paid to be listed, and Macha is not ranked here.