Jira

Productivity

Connect Jira to Macha and let an agent work a project board without switching tabs. Search issues with JQL, read the full issue including comments and history, create new issues, add comments, and transition status through a workflow. Triggers on new issues and issue updates let an agent respond automatically to changes on a board.

Triggers y acciones

Acción

Search Issues

Search Jira with JQL — filter by project, assignee, status, label, or any custom field.

Acción

Get Issue

Fetch a single issue with all fields, comments, attachments, and transition history.

Acción

Create Issue

Create a new Jira issue in a specific project with type, summary, description, and initial assignee.

Acción

Add Comment

Transition Issue

Move an issue to a new status through a workflow transition.

Acción

Update Issue Fields

Patch any writable field on an issue — priority, labels, custom fields.

Acción

List Projects

List projects available to the connected account, with keys and IDs for downstream calls.

Acción

List Transitions

List transitions available on a specific issue so the agent picks the right ID before moving it.

Trigger

New Issue Created

Fires when a new issue is created in the connected Jira. Filter by project or issue type.

Trigger

Issue Updated

Fires when an issue changes. Scope with a field filter to avoid firing on the agent's own writes.

Tu agente IA, configurado para ti en menos de una semana

Instrucciones del agente

When a customer reports a bug in Zendesk, create a Jira issue in the right project with the reproduction steps

Escribimos las instrucciones

El equipo de Macha escribe las instrucciones de tu agente a partir de cómo tu equipo ya responde ese tipo de ticket.

Search Issues

Get Issue

Herramientas para la IA

Conectamos las herramientas

Elegimos las acciones de Jira que puede usar tu agente, buscar, actualizar, responder y más, y lo probamos con tus tickets anteriores.

Create issue

Attach ticket link

Notify reporter in Slack

Se pone a trabajar

Los borradores llegan como notas privadas hasta que son correctos. Después, el agente gestiona esa categoría de principio a fin, y tu gestor de éxito se encarga de los cambios.