Shopify
Stripe
Confluence
Route new Asana intake tasks to the right owner
When a new task lands in an Asana intake project (from a form, cross-team request, or ops queue), Macha reads the request, picks the right owner based on the task's category, assigns them, and posts the task summary into a Slack channel so the team sees it in real time.
Intake queues stop being a place work goes to die.
Cómo funciona
New Task Added
New task in Ops Intake — "Set up SSO for new hire cohort"
Read the request
Task category detected as "IT / Access" from the request body
Pick the owner
Category IT / Access → owner Jamie (from workspace user list)
Assign the task
Set assignee to Jamie · due date +2 business days
Notify in Slack
Posted a summary card in #ops-intake with the Asana link
New intake for Jamie: **Set up SSO for new hire cohort** (due Fri).
Routed from the intake form 2 minutes ago. Asana link in thread. Ping me if this should go to a different owner and I'll rewire the rule.
Triggers y acciones
Trigger
New Task Added
Asana
Fires when a new task is created. Filter by project to scope to a specific queue.
Acción
Get Task
Asana
Fetch a task with its full details, subtasks, and comments.
Acción
List Users
Asana
List users so the agent can resolve an owner name to an ID before assigning work.
Acción
Update Task
Asana
Update assignee, due date, or any writable field.
Acción
Send Message
Slack
Send a message to any Slack channel or direct message conversation.
Casos de uso relacionados
Add follow-up note after ticket resolution
After a ticket is resolved, Macha automatically adds a personalized follow-up public reply on the ticket — checking in with the customer and asking for feedback.
Guide new customers through setup via Slack
When a new customer joins a shared Slack channel, Macha walks them through onboarding — pulling setup guides from Notion, sharing relevant Google Docs, and answering questions along the way.
Collect customer feedback post-resolution
After a ticket is resolved, Macha automatically sends a personalized follow-up reply on the ticket asking for feedback and logs the activity.
Prueba este
workflow hoy.
Se configura en minutos. Sin código, sin equipo de implementación. Solo conecta y listo.
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