Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
AI Agents
365 articles in AI Agents
Back to blog home
Macha AI vs Stylo Assist: Which AI Tool for Zendesk Should You Pick? (2026)
An honest 2026 head-to-head: Macha (an AI agent layer the Macha team sets up for you, about $0.40 a ticket) vs Stylo Assist (a per-agent AI copilot for Zendesk, $15 to $25 a seat).
How Do You Use ChatGPT and AI in Zendesk? 4 Routes Compared (2026)
Four practical ways to bring ChatGPT and LLM help into Zendesk, native generative AI, OpenAI marketplace apps, third-party AI agents, and the API, with steps, pros/cons and priva
What Is Zendesk AI? AI Agents, Copilot and Triage Explained (2026)
A plain-English guide to Zendesk AI in 2026: AI agents, Copilot, intelligent triage, generative replies, voice and QA, what each plan includes, what it costs, where it falls short, and how to set it up.
How Do You Turn Past Zendesk Tickets into an AI Knowledge Base?
Your best answers are buried in resolved tickets. This step-by-step guide shows how Macha Studies runs AI over your past Zendesk tickets and turns them into a searchable knowledge
How Do You Deploy an AI Chatbot on Your Website with Macha? (Step by Step)
A step-by-step guide to deploying an AI chatbot on your website with Macha — pick an agent, style the widget, paste one line of code, and go live in minutes.
What Is Macha Sidekick and What Can It Build for You?
Macha Sidekick is the built-in AI that builds your agents, wires up custom tools, schedules automations, and answers 'how do I…' — so you set up Macha by describing what you want.
How Do You Connect a Custom Tool (Any API) to Your Zendesk AI Agent?
Macha has built-in connectors, but you can give an agent any API as a custom tool. Here's how to connect a custom tool to your Zendesk AI agent — manually or with the AI Tool Build
What Is Macha Studies? Run AI Over Up to 20,000 Tickets at Once
Macha Studies runs an AI model over thousands of records — like your Zendesk tickets — and extracts a structured result for each. Here's what it is, how it works, and what you can
How Do You Analyze a Year of Zendesk Tickets with AI? (2026)
Your tickets hold the truth about your product and customers — but nobody reads 20,000 of them. Here's how to analyze a year of Zendesk tickets with AI using Macha Studies.
What Is a Macha AI Agent? The Four Parts: Instructions, Tools, Triggers and Knowledge
A Macha agent is built from four parts — instructions, tools, triggers, and knowledge. Here's exactly how each works, and how an agent decides what to do on a real ticket.
How Do You Build an AI Agent on Macha? Three Ways, Step by Step (2026)
Build your first Macha AI agent two ways — describe it and let the AI Agent Builder set it up, or configure it by hand. Plus how to test it and take it live.
How Do You Create an AI Agent from a Template on Macha?
The fastest way to launch an AI agent on Macha: start from a ready-made template — Triage, Refund Handler, Order Lookup, and more — then customize it to your workflow.
Page 27 of 31