Guides

10 min read· Jul 18, 2026

How to Set Up Front Analytics & Reports (2026)

A step-by-step guide to Front analytics: build the Workload, Resolution and Time goals reports that matter (FRT, resolution, SLA %, teammate load), read the widgets, schedule CSV e

9 min read· Jul 18, 2026

How to Set Up Tags & Auto-Tagging in Gorgias

A step-by-step guide to Gorgias tags: design a clean tag taxonomy, build auto-tag Rules by keyword and intent, sort tickets into tag-based Views, and see where the native feature s

11 min read· Jul 18, 2026

How to Set Up Sequences in Front (2026): Outbound Automation, Step by Step

Step-by-step guide to Front sequences: build a multi-step outbound sequence, add per-stage delays and personalization variables, upload CSV recipients, use stop-on-reply, and avoid

10 min read· Jul 18, 2026

How to Set Up Business Hours & SLAs in Gorgias

A step-by-step guide to configuring Gorgias business hours and SLA policies: multi-timezone hours, holiday coverage, first-response and resolution targets, pausing timers, and trac

11 min read· Jul 18, 2026

How to Set Up Rules in Front (with Real Examples)

A step-by-step guide to Front rules: build a real auto-tag, round-robin assignment, auto-reply and SLA rule, plus a starter triage set and a rule-order / stop-processing decision t

9 min read· Jul 17, 2026

How to Set Up an Auto-Responder in Gorgias

A step-by-step guide to building an auto-responder in Gorgias with Rules: out-of-office and first-response auto-replies, loop prevention, business-hours gating, and where the nativ

11 min read· Jul 17, 2026

How to Set Up a Shared Inbox in Front (2026): Step-by-Step

A step-by-step walkthrough: create a team inbox in Front, connect an email channel (Gmail/Office 365/SMTP), add teammates, set permissions, and write your first routing rule — plus

10 min read· Jul 17, 2026

How to Set Up Rules in Gorgias (with Real Examples)

A step-by-step guide to building Gorgias rules: the WHEN/IF/THEN builder, one real rule of each pattern (auto-tag, auto-assign, auto-close), a trigger/condition/action decision tab

10 min read· Jul 17, 2026

How to Set Up SLA Rules in Front (2026): A Step-by-Step Guide

Set reply-time goals in Front step by step: a 1-hour reply time goal within business hours, a breach condition, breach tags and escalation — plus where SLA reporting is gated and t

10 min read· Jul 17, 2026

How to Create Views in Gorgias (Team & Personal)

A step-by-step guide to creating Gorgias Views: shared vs private, multi-condition filters, ordering, and using views as triage queues — plus a worked ecommerce example and where t

10 min read· Jul 17, 2026

How to Set Up Tags & Auto-Tagging in Front (2026)

A step-by-step guide to Front tags: design a tag taxonomy, create tags, auto-tag conversations with rules by keyword or sender, require tagging, report on tags, and add an AI layer

9 min read· Jul 17, 2026

How to Set Up Round-Robin Assignment in Front (2026)

Step-by-step: set up round-robin (and load-balanced) auto-assignment in Front with a rule, gate on availability, and cap conversations per teammate. Which to pick and where it brea