Blog
Insights, guides, and updates from the Macha team.
Macha AI vs Stylo Assist: Which AI Tool for Zendesk Is Right for You? (2026)
An honest 2026 head-to-head: Macha (an AI agent layer for Zendesk + Freshdesk that resolves and takes actions, billed per AI action) vs Stylo Assist (a per-agent AI copilot for Zen
How to Use Gorgias Custom Forms for Warranty Claim Cases (2026)
A practical 2026 guide to capturing warranty-claim info in Gorgias — set up a Contact Form, collect order number, proof of purchase, photos and issue type, then tag, route and reso
How to Use ChatGPT & AI in Zendesk (2026)
Four practical ways to bring ChatGPT and LLM help into Zendesk — native generative AI, OpenAI marketplace apps, third-party AI agents, and the API — with steps, pros/cons and priva
What Is Zendesk AI? A Simple Guide (2026)
A plain-English guide to Zendesk AI in 2026: what AI agents, Copilot, intelligent triage, generative replies, and AI knowledge actually do, what each plan includes, costs, limits,
How to Turn On Dark Mode in Zendesk (2026)
Does Zendesk have dark mode? Yes — for agents. Step-by-step on enabling native dark mode in Agent Workspace, the OS and browser-extension routes, plus what dark mode does (and does
Internal Notes vs Public Replies in Zendesk: The Complete Guide (2026)
The practical difference between Zendesk internal notes and public replies in Agent Workspace — who sees each, how to switch safely, @mentions, CCs, side conversations, and trigger
Can't Log In to Zendesk? The Complete Troubleshooting Guide (2026)
Step-by-step fixes for Zendesk login problems: find your subdomain URL, reset your password, fix SSO/Google/Microsoft and 2FA errors, suspended accounts, and admin steps to help lo
How to Send & Forward Email Into Zendesk: Complete Setup Guide (2026)
Step-by-step 2026 guide to getting email into Zendesk as tickets: default support address, adding & verifying external addresses, Gmail/Outlook/Google Workspace forwarding, and SPF
The 12 Best Zendesk Alternatives in 2026
The 12 best Zendesk alternatives in 2026, compared by who they're best for, real pricing, and trade-offs — plus how to fix an AI gap without switching helpdesks at all.
How to Turn Your Past Zendesk Tickets into an AI Knowledge Base (with Studies)
Your best answers are buried in resolved tickets. This step-by-step guide shows how Macha Studies runs AI over your past Zendesk tickets and turns them into a searchable knowledge
How to Deploy an AI Chatbot on Your Website with Macha (Step by Step)
A step-by-step guide to deploying an AI chatbot on your website with Macha — pick an agent, style the widget, paste one line of code, and go live in minutes.
Meet Macha Sidekick — Build and Run Your Whole Platform with AI
Macha Sidekick is the built-in AI that builds your agents, wires up custom tools, schedules automations, and answers 'how do I…' — so you set up Macha by describing what you want.