Intercom
Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
All articles
1094 articles
Back to blog home
Choosing the Right Trigger for Your Zendesk Workflow
Not sure which trigger to use for your AI agent? It starts with one question — human-started or automatic? Here's how to pick the right Zendesk trigger for the job.
Trigger Best Practices for AI Agents (Macha)
A few trigger best practices keep your AI agents efficient and cheap: don't overfire, pick the most specific event, name triggers clearly, and route with multiple triggers.
How to Set Up a Custom Webhook Trigger for Your AI Agent
Custom webhook triggers let any system — or a finely-scoped Zendesk trigger — fire your Macha agent. Here's how to set one up for Zendesk and for external apps.
How to Schedule Your AI Agents on Macha (Recurring Runs)
Run an AI agent on a schedule — daily, hourly, or your own cadence. Here's how to set up a Scheduled Run on Macha for recurring jobs like daily ticket reports to Slack.
Autonomous Mode vs. Interactive Chat — What's the Difference?
A Macha agent runs two ways: interactive chat (human in the loop, confirmation on writes) or autonomous (trigger-fired, acts on its own). Here's the difference and when to use each
How to Stop Your AI Agent From Infinitely Looping on Zendesk Tickets
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
Connectors, Tools & Triggers on Macha — Explained
Connectors link Macha to your apps and unlock tools (actions) and triggers (events) for your agents. Here's how connectors, tools, and triggers fit together.
Read Tools vs. Write Tools on Macha (and Why It Matters)
Every Macha tool is either a read tool (safe, fetches info) or a write tool (makes changes). Here's the difference, why it matters for safety, and how to scope each agent.
How to Connect Multiple Accounts of the Same App on Macha
Run two Zendesk or Google Workspace accounts? Macha lets you connect multiple accounts of the same app and gives agents access to either or both — with clearly labeled tools.
Zendesk Tools in Macha — The Ones That Actually Need Explaining
Most Zendesk tools in Macha are obvious, but a few trip people up — especially the three 'get' tools. Here's what Get Ticket, Get Ticket Custom Fields, and Get Ticket Fields each d
How to Build Custom Tools with the AI Tool Builder on Macha
Don't have a connector for an app? The AI Tool Builder turns any API into an agent tool — give it your API key, describe the tool, and it builds and tests it for you.
What Are Knowledge Sources in Macha? (And How to Add Them)
A knowledge source is any content your Macha agent can search and reference. Here's what they are, the ways to add them, and the difference between live and indexed sources.
Page 87 of 92