Macha Concepts

Triggers (Macha)

Definición

In Macha, a trigger is the event that wakes an agent up without anyone typing — a new ticket, a Slack mention, an inbound webhook, or a schedule. Attaching a trigger is what promotes an agent from interactive chat to autonomous mode.

También conocido como: agent triggersautomation triggers

Kinds of triggers

Macha supports several trigger types, and an agent can have more than one:

Event triggers — fire on things happening in a connected tool (Zendesk ticket created / comment added / status changed, Freshdesk ticket events, Slack app mentions and DMs, Gorgias and Front conversation events)
Custom webhooks — a unique URL and signing secret you call from any external system Macha has no connector for (GitHub, Linear, an internal tool)
Macha custom triggers — a universal, connector-free webhook you can hit from a script or CI/CD pipeline
Scheduled triggers — recurring cron-style runs on an interval you set

Autonomous mode & safety

Once a trigger is attached, the agent runs on its own when the event fires — and write actions execute immediately, without the confirmation gate that interactive chat has. The recommended flow is always configure → test in chat → attach a trigger, so the first unattended run is one you've already seen behave.

Event triggers can be debounced to batch rapid-fire events (a burst of messages on one ticket) into a single run, and Macha manages the underlying connector webhooks for you — pausing an agent deactivates its triggers rather than deleting the webhooks, so your Zendesk setup keeps working across pause/resume.

Preguntas frecuentes

Do triggered agents ask for confirmation before writing?

No. That confirmation gate only exists in interactive chat. A trigger-driven run is autonomous, so write actions execute immediately — which is why you test in chat first.

Can I trigger an agent from a system Macha doesn't have a connector for?

Yes. Use a custom webhook or a Macha custom trigger — both give you a URL you can call from any external service or script.

Triggers docs Explore Triggers

Términos relacionados

Scheduled Agents

A scheduled agent is a Macha agent attached to a scheduled (cron-style) trigger, so it runs itself on a recurring interval — daily digests, periodic audits, routine checks — with no event or human needed to start it..

Autonomous Agent

An autonomous agent is an AI system that pursues a goal on its own — deciding what steps to take, calling tools, and acting on the results — with little or no step-by-step human direction..

Webhook

A webhook is an automated HTTP callback that sends real-time data from one system to another when a specific event happens — for example, a help desk posting ticket details to an external URL the moment a ticket is created or updated..

AI Ticket Automation

AI ticket automation is the use of AI to handle support tickets automatically — classifying, tagging, routing, drafting replies, or fully resolving them — reducing the manual work agents do on each ticket..

Pon estas ideas a trabajar

Macha es una capa de agentes de IA que va sobre el help desk que ya usas, Zendesk, Freshdesk, Front, Intercom o Gorgias.

Empezar prueba