Triggers (Macha)

Kinds of triggers

Macha supports several trigger types, and an agent can have more than one:

• Event triggers — fire on things happening in a connected tool (Zendesk ticket created / comment added / status changed, Freshdesk ticket events, Slack app mentions and DMs, Gorgias and Front conversation events)
• Custom webhooks — a unique URL and signing secret you call from any external system Macha has no connector for (GitHub, Linear, an internal tool)
• Macha custom triggers — a universal, connector-free webhook you can hit from a script or CI/CD pipeline
• Scheduled triggers — recurring cron-style runs on an interval you set

Autonomous mode & safety

Once a trigger is attached, the agent runs on its own when the event fires — and write actions execute immediately, without the confirmation gate that interactive chat has. The recommended flow is always configure → test in chat → attach a trigger, so the first unattended run is one you've already seen behave.

Event triggers can be debounced to batch rapid-fire events (a burst of messages on one ticket) into a single run, and Macha manages the underlying connector webhooks for you — pausing an agent deactivates its triggers rather than deleting the webhooks, so your Zendesk setup keeps working across pause/resume.