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Account

Handle account update requests

When a customer requests an account update — email change, name update, or address correction — Macha verifies the request, makes the update in Stripe, and confirms on the ticket.

Automates routine account changes while maintaining proper verification steps.

Integraciones usadas
Zendesk Zendesk Stripe Stripe

Cómo funciona

Zendesk
Trigger
Zendesk Ticket Created

Customer requests account changes

Cliente

I need to update my billing email from [email protected] to [email protected].

Macha
Macha
Zendesk Verify customer

Confirmed customer identity via ticket email match

Macha
Macha
Stripe Update account

Updated billing email in Stripe from [email protected] to [email protected]

Macha
Macha

Done! I've updated your billing email to [email protected]. All future invoices and receipts will be sent to your new email address. Let me know if you need anything else!

Macha
Macha
Zendesk Update ticket

Status → Solved

Triggers y acciones

Zendesk Trigger

Ticket Created

Zendesk

Customer requests account changes

Zendesk Acción

Get Ticket

Zendesk

Retrieve full ticket details including conversation history, tags, brand, and requester info.

Stripe Acción

Get Customer

Stripe

Look up a Stripe customer by email, ID, or name and retrieve their full profile.

Zendesk Acción

Add Comment

Zendesk

Zendesk Acción

Update Ticket

Zendesk

Casos de uso relacionados

Create customer accounts from support requests

When a support ticket comes in from a new customer who doesn't have a Stripe account yet, Macha creates the customer profile in Stripe and links it to the Zendesk ticket.

Zendesk Stripe
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