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Account

Handle account update requests

When a customer requests an account update — email change, name update, or address correction — Macha verifies the request, makes the update in Stripe, and confirms on the ticket.

Automates routine account changes while maintaining proper verification steps.

Intégrations utilisées
Zendesk Zendesk Stripe Stripe

Comment ça marche

Zendesk
Trigger
Zendesk Ticket Created

Customer requests account changes

Client

I need to update my billing email from [email protected] to [email protected].

Macha
Macha
Zendesk Verify customer

Confirmed customer identity via ticket email match

Macha
Macha
Stripe Update account

Updated billing email in Stripe from [email protected] to [email protected]

Macha
Macha

Done! I've updated your billing email to [email protected]. All future invoices and receipts will be sent to your new email address. Let me know if you need anything else!

Macha
Macha
Zendesk Update ticket

Status → Solved

Triggers et actions

Zendesk Trigger

Ticket Created

Zendesk

Customer requests account changes

Zendesk Action

Get Ticket

Zendesk

Retrieve full ticket details including conversation history, tags, brand, and requester info.

Stripe Action

Get Customer

Stripe

Look up a Stripe customer by email, ID, or name and retrieve their full profile.

Zendesk Action

Add Comment

Zendesk

Zendesk Action

Update Ticket

Zendesk

Cas d'usage liés

Create customer accounts from support requests

When a support ticket comes in from a new customer who doesn't have a Stripe account yet, Macha creates the customer profile in Stripe and links it to the Zendesk ticket.

Zendesk Stripe
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