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Handle account update requests
When a customer requests an account update — email change, name update, or address correction — Macha verifies the request, makes the update in Stripe, and confirms on the ticket.
Automates routine account changes while maintaining proper verification steps.
So funktioniert's
Ticket Created
Customer requests account changes
I need to update my billing email from [email protected] to [email protected].
Verify customer
Confirmed customer identity via ticket email match
Done! I've updated your billing email to [email protected]. All future invoices and receipts will be sent to your new email address. Let me know if you need anything else!
Update ticket
Status → Solved
Trigger und Aktionen
Trigger
Ticket Created
Zendesk
Customer requests account changes
Aktion
Get Ticket
Zendesk
Retrieve full ticket details including conversation history, tags, brand, and requester info.
Aktion
Get Customer
Stripe
Look up a Stripe customer by email, ID, or name and retrieve their full profile.
Aktion
Add Comment
Zendesk
Aktion
Update Ticket
Zendesk
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