Macha
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Billing & Payments

Resolve duplicate charge complaints

When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.

Resolves a high-frustration issue quickly and accurately, building customer confidence.

Integraciones usadas
Zendesk Zendesk Stripe Stripe

Cómo funciona

Zendesk
Trigger
Zendesk Ticket Created

Customer reports duplicate charge

Cliente

I was charged twice for the same order! I see two $65.00 charges on my card from yesterday.

Macha
Macha
Stripe Check payments

Found 2 charges of $65.00 on March 4 — confirmed duplicate

Macha
Macha
Stripe Refund duplicate

Refunded duplicate charge of $65.00

Macha
Macha

You're right — I can see two charges of $65.00 from yesterday. I've refunded the duplicate charge immediately. The $65.00 refund should appear on your statement within 5-7 business days. So sorry about that!

Macha
Macha
Zendesk Update ticket

Status → Solved, tagged: duplicate-charge-refunded

Triggers y acciones

Zendesk Trigger

Ticket Created

Zendesk

Customer reports duplicate charge

Stripe Acción

Get Customer

Stripe

Look up a Stripe customer by email, ID, or name and retrieve their full profile.

Stripe Acción

List Payments

Stripe

List all payments for a customer, filtered by status, amount, or date range.

Stripe Acción

Create Refund

Stripe

Issue a full or partial refund on a completed payment with an optional reason.

Zendesk Acción

Add Comment

Zendesk

Zendesk Acción

Update Ticket

Zendesk

Casos de uso relacionados

Process refund requests automatically

When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.

Zendesk Stripe
Ver caso de uso

Look up a customer's payment history

When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.

Zendesk Stripe
Ver caso de uso

Handle subscription billing questions

When a customer asks about their subscription, Macha pulls billing details from Stripe and relevant plan info from Notion, then presents a summary for the agent to review and respond.

Zendesk Stripe Notion
Ver caso de uso

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