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Which AI Model Should Your Macha Agent Use? (2026)
Not every agent needs the same AI model. Here's how to choose the right one on Macha — matching speed, quality, and credit cost to the job — without overpaying.
How Do You Chat With Your AI Agents on Macha?
Chat is how you work with a Macha agent hands-on — test it, run one-off tasks, and stay in control with confirmation on every write. Here's how to start a chat and what it's for.
How Do You Build an AI Agent with Macha's AI Agent Builder (Sidekick)?
Describe the agent you want and Macha's AI Agent Builder proposes the whole thing — name, instructions, tools, and triggers — then builds it once you confirm. Here's how.
How Do You Test an AI Agent Before It Goes Live on Macha?
Never point a fresh AI agent at customers. Here's how to test an agent on Macha — the Test Run, the internal-notes-first ladder, and what to watch for before you go autonomous.
How Do You Set Up a Trigger on a Macha AI Agent?
Set up a trigger so your Macha agent runs automatically — add it on the agent's config screen, then test it by firing the event and checking the agent's history.
How Do You Trigger an AI Agent From a Custom Webhook?
Custom webhook triggers let any system — or a finely-scoped Zendesk trigger — fire your Macha agent. Here's how to set one up for Zendesk and for external apps.
How Do You Schedule an AI Agent to Run Automatically on Macha?
Run an AI agent on a schedule — daily, hourly, or your own cadence. Here's how to set up a Scheduled Run on Macha for recurring jobs like daily ticket reports to Slack.
How Do You Stop an AI Agent From Infinitely Looping on Zendesk Tickets?
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
How Do You Build a Custom Tool with Macha's AI Tool Builder?
Don't have a connector for an app? The AI Tool Builder turns any API into an agent tool — give it your API key, describe the tool, and it builds and tests it for you.
How Do You Index a Website or Webpage for Your AI Agent?
Give your AI agent your website as knowledge — crawl the whole site (up to 200 pages) or index a single page. Here's how to choose and set it up on Macha.
Zendesk AI vs. an AI Agent Layer: Do You Need Both? (2026)
Zendesk AI is really two products (Copilot + AI Agents). Here's how native Zendesk AI compares to an AI agent layer like Macha, on scope, knowledge, cost, and whether you need bo
Customer Service Automation in 2026: What to Automate, What It Costs and How to Roll It Out
The four ways to automate customer service, what to keep human, what 1,200 AI-handled conversations cost on six products plus Macha, and a rollout plan.
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