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102 articles in Front
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Front Emails "Reopening" (Reopened in Office 365 Inbox): How to Fix
Old, archived Front emails suddenly reappear marked "Reopened in Office 365 Inbox" — sometimes thousands at once. Here are the real causes (threading mode, O365 sync, close-conve
Front Notifications Not Working (Desktop & Mobile): Fixes
Missing or delayed Front notifications? Work through an ordered causes-to-fixes checklist: the built-in mobile/email delay, Smart vs All levels, OOO/mute, blocked browser notificat
Front Emails Going to Spam or Showing "via mandrillapp.com": Fixes (SPF & DKIM)
Why your Front outbound lands in junk or shows "via mandrillapp.com", ordered from most common cause to least: authorize Mandrill SPF/DKIM, pick the right sending server, and han
Front Rules Not Working (or Firing on the Wrong Conversations): Fixes
Front rules not firing, or firing on the wrong conversations? An ordered causes-to-fixes checklist: rule order, stop processing, company-vs-shared execution, self-triggering, tags
Front Not Syncing Emails (Gmail/O365): Causes & Fixes
Emails landing in Gmail but not in Front? Work through this ordered causes-to-fixes checklist — reauthorize the channel, the 5 actions that break sync, and why you shouldn't have t
How to Connect WhatsApp, Instagram & SMS to Front
Step-by-step setup for connecting WhatsApp Business, Instagram DMs, and SMS (Twilio) channels to your Front shared inbox — the 24-hour window, per-channel wizards, A2P 10DLC, and t
How to Integrate Aircall (or Dialpad) Phone with Front (2026)
Step-by-step: connect Aircall to Front as a phone channel — call logging into conversations, click-to-dial from the sidebar, SMS, status sync — plus the Aircall vs Dialpad decision
How to Connect Outlook / Microsoft 365 to Front
A step-by-step guide to connecting Office 365 / Outlook to Front as a channel, what actually syncs two-way (and what doesn't), why conversations get 'reopened in your Office 365 In
How to Connect Gmail / Google Workspace to Front
Step-by-step: connect Gmail or Google Workspace to Front with native OAuth vs forwarding, how two-way sync really works, the 5 actions that break sync, and why you shouldn't work t
How to Integrate Salesforce with Front
Step-by-step guide to the Front Salesforce integration: enable it from the App Store, sync accounts/contacts/cases into the sidebar, use Salesforce data in rules, and avoid the cre
How to Integrate Slack with Front
A step-by-step guide to the native Front + Slack integration: enable the app, send conversations to Slack, interactive message menus, a Slack inbox with threading options, escalati
How to Integrate Jira with Front
A step-by-step guide to the Front Jira integration: enable the app, create or link a Jira issue from a conversation for dev handoff, sync status back, plus the plugin-vs-connector
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