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How Do You Schedule an AI Agent to Run Automatically on Macha?
Run an AI agent on a schedule — daily, hourly, or your own cadence. Here's how to set up a Scheduled Run on Macha for recurring jobs like daily ticket reports to Slack.
Autonomous Mode vs. Interactive Chat: What's the Difference in Macha?
A Macha agent runs two ways: interactive chat (human in the loop, confirmation on writes) or autonomous (trigger-fired, acts on its own). Here's the difference and when to use each
How Do You Stop an AI Agent From Infinitely Looping on Zendesk Tickets?
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
What Are Connectors, Tools and Triggers on Macha?
Connectors link Macha to your apps and unlock tools (actions) and triggers (events) for your agents. Here's how connectors, tools, and triggers fit together.
What Is the Difference Between Read Tools and Write Tools on Macha?
Every Macha tool is either a read tool (safe, fetches info) or a write tool (makes changes). Here's the difference, why it matters for safety, and how to scope each agent.
How Do You Connect Multiple Accounts of the Same App in Macha?
Run two Zendesk or Google Workspace accounts? Macha lets you connect multiple accounts of the same app and gives agents access to either or both — with clearly labeled tools.
Get Ticket vs. Get Ticket Custom Fields vs. Get Ticket Fields: Macha's Zendesk Tools Explained
Most Zendesk tools in Macha are obvious, but a few trip people up — especially the three 'get' tools. Here's what Get Ticket, Get Ticket Custom Fields, and Get Ticket Fields each d
How Do You Build a Custom Tool with Macha's AI Tool Builder?
Don't have a connector for an app? The AI Tool Builder turns any API into an agent tool — give it your API key, describe the tool, and it builds and tests it for you.
What Are Knowledge Sources in Macha, and How Do You Add Them?
A knowledge source is any content your Macha agent can search and reference. Here's what they are, the ways to add them, and the difference between live and indexed sources.
Knowledge Source or Tool: Which Should Your AI Agent Use?
Static content goes in a knowledge source; content that changes should be read live with a tool. Here's how to decide between a knowledge source and a tool for your AI agent.
How Do You Upload Documents to an AI Agent's Knowledge Base?
Upload PDFs, Word docs, spreadsheets, and CSVs straight into Macha so your agent can reference them. Here's how, plus the file limits and how indexing works.
How Do You Index a Website or Webpage for Your AI Agent?
Give your AI agent your website as knowledge — crawl the whole site (up to 200 pages) or index a single page. Here's how to choose and set it up on Macha.
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