Freshdesk
Gorgias
Front
Shopify
Stripe
Confluence
Guide new customers through setup via Slack
When a new customer joins a shared Slack channel, Macha walks them through onboarding — pulling setup guides from Notion, sharing relevant Google Docs, and answering questions along the way.
Provides a personal onboarding experience at scale through conversational guidance.
仕組み
App Mention
New customer asks for setup help
@macha we just signed up and need help getting started. Where do we begin?
Find setup guide
Found "New Customer Onboarding Checklist" in Notion
Find setup docs
Found "Quick Start Guide" in Google Docs
Welcome! Here's your getting-started checklist:
1. ✅ Account created (done!)
2. Connect your first integration (start with Zendesk or Slack)
3. Set up your knowledge base — import Help Center or Notion docs
4. Configure your first AI agent — I'll walk you through it
5. Test with a sample ticket
I've shared the Quick Start Guide in this channel. Want to start with step 2?
トリガーとアクション
トリガー
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
アクション
Search Pages
Notion
Search across all Notion pages by title or content keyword.
アクション
Get Page
Notion
Retrieve the full content of a Notion page including nested blocks.
アクション
Search Docs
Google Workspace
アクション
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
関連するユースケース
Add follow-up note after ticket resolution
After a ticket is resolved, Macha automatically adds a personalized follow-up public reply on the ticket — checking in with the customer and asking for feedback.
Collect customer feedback post-resolution
After a ticket is resolved, Macha automatically sends a personalized follow-up reply on the ticket asking for feedback and logs the activity.