Best HubSpot Service Hub Partners in Australia and New Zealand (2026): 21 Scored From HubSpot's Directory

The Australia and New Zealand ranking at a glance

The other six partners are scored in the full table further down. "Not published" means we found no figure on the pages we read; a call may get you one.

How we ranked them

We pulled every partner in HubSpot's Solutions Directory that lists Australia or New Zealand and offers Service Hub Professional or Enterprise onboarding: 21 firms. We read each firm's profile and site and scored it on the rubric from our global HubSpot Service Hub partner ranking, copied word for word so the two pages agree.

Ties are broken by the customer agent score, then by how much scope the firm shows before a call. Two notes. Every firm in the pool ticked the directory's Service Hub onboarding box, which is how it got into the pool, so that tick doesn't earn the Service Hub point; the firm's own site or directory description has to. And the directory's budget brackets ("$5,000+", "Any Budget") don't count as a published price. The directory's star ratings don't separate these firms either: every partner with reviews averages 4.9 or 5.0.

The 15 highest-scoring partners in Australia and New Zealand

1. INSIDEA: fixed fees for onboarding and for AI work, 8/10

INSIDEA is an Elite partner with the most directory reviews in this pool, 512 on its profile on October 29. Its Service Hub onboarding is a fixed fee: $2,000 for Professional over 8 weeks and $4,000 for Enterprise over 10 weeks, with 30 days of post-launch support and then managed operations from $2,000 a month. AI work is priced on its AI pricing page: a two-week discovery sprint from $2,000, a production agent built over 60 to 90 days with 60 days of post-launch support, and managed AI operations from $2,000 a month. A directory review dated October 28, 2026, from M. Williams of The Blodgett Company, praises its "professional, knowledgeable, and reliable HubSpot onboarding and support". Its AI page treats support deflection as "usually native", meaning customer agent on your knowledge base, and recommends a custom agent only when answers need a live lookup in another system.

Who runs it: Pratik Thakker, founder and CEO, per INSIDEA's about page. Pratik Thakker has posted 14 times on LinkedIn in the last 90 days, mostly about how business owners adopt AI and where sales and follow-up work stalls.

Scores: credentials 1, customer agent 2, price 2, after launch 2, Service Hub focus 1.

Best for: a team that wants Service Hub onboarding and a customer agent decision from one firm, with a fixed price for each step.

2. HubXpert: Service Hub packages with prices and weeks, 5/10

HubXpert's directory profile lists offices in Campbellfield in Victoria, London, Hamburg, Singapore and Dhaka, alongside Platinum tier and the Custom Integration, Data Migration and Onboarding accreditations. Its Service Hub implementation page is the most specific Service Hub price list in this pool: Service Foundation Setup from $2,000 over 3 to 6 weeks, Service Automation Pro from $4,500 over 6 to 10 weeks (knowledge base, customer portal and automation), and Service Enterprise Implementation from $10,000 over 10 to 16 weeks. After launch, Service Hub optimization and support costs $45 an hour. None of the packages includes AI; a separate agentic AI page builds custom AI agents, with no price or scope. Its newest directory review, dated July 2, 2026, from S. Andler, calls the team "super knowledgeable about HubSpot" and is about marketing workflows rather than Service Hub.

Who runs it: Ratul Rahman, founder and CEO, per LinkedIn. HubXpert's site doesn't name its leader.

Scores: credentials 0, customer agent 1, price 1, after launch 1, Service Hub focus 2.

Best for: a team that wants a priced Service Hub build by tier and an hourly rate for fixes afterwards.

3. Huble: a Service Hub page with customer agent named, 5/10

HubSpot named Huble, an Elite partner, its Global Partner of the Year for 2024, and its directory profile lists Singapore and South Yarra in Melbourne among nine offices. Its customer service page covers Service Hub ticketing, knowledge management, customer portals, surveys and reporting. It lists an "AI-Powered Customer Agent" service for "intelligent routing and automated responses" with no scope, so it earns 1 point there. It promises "ongoing performance optimization" without a price or length.

Who runs it: Rebecca Harris, Chief Executive Officer, per Huble's leadership page, which names Arev Junior as Managing Director APAC.

Scores: credentials 1, customer agent 1, price 0, after launch 1, Service Hub focus 2.

Best for: a mid-market or enterprise team with support in several countries that wants a large partner with a Melbourne office.

4. Lupo Digital: AI agents for support, with a ticketing case study, 4/10

Lupo Digital is a Diamond partner with directory offices in Sydney, Bondi Junction, Melbourne, Brisbane and Perth, and the Custom Integration and Onboarding accreditations. Its directory description names customer service among the areas it grows. Its Lupo AI page lists "AI Agents: Sales, Support, Voice" that "handle inbound and outbound conversations automatically", and a case study of an AI agent on customer tickets for an education client, reporting "+145% improved service response speed". There's no scope for handoff or testing and no price. Ongoing optimization "can" be included.

Who runs it: Glenn Miller and Michael Wolf, both "Director, Growth Strategy & Customer Experience", per Lupo's homepage. LinkedIn lists Michael Wolf as a founder.

Scores: credentials 1, customer agent 1, price 0, after launch 1, Service Hub focus 1.

Best for: an Australian team that wants a local, AI-led firm and is happy to scope the agent on a call.

5. engaging.io: HubSpot agents inside a broader AI practice, 4/10

engaging.io is an Elite partner with offices in North Sydney and Wilmington, Delaware, and calls itself JAPAC Partner of the Year 2025 in its directory description. Its AI services page offers "custom AI assistants, HubSpot agents, and agentic workflows" with discovery, scoping, build, training and handover, and "retainer support available". Its Service Hub work shows up in a case study where it built a custom Service Hub ticketing pipeline. No prices are published.

Who runs it: Michelle O'Keeffe, CEO, and Todd McPhee, founder, per engaging.io's who we are page.

Scores: credentials 1, customer agent 1, price 0, after launch 1, Service Hub focus 1.

Best for: a larger team whose Service Hub project also involves integrations with ticketing, events or finance systems.

6. Dotsquares: a large developer bench from $20 an hour, 4/10

Dotsquares, a Platinum partner, has an office in Mount Waverley, Victoria. Its HubSpot consulting page has a Service Hub card about automated support workflows, says its developers build automation with Breeze AI and Copilot, and quotes developer rates from as little as about $20 (AU$27) an hour. Support and maintenance come without terms.

Who runs it: Ashish Gulati, head of APAC and director of operations at Dotsquares' Australian company, per LinkedIn. Dotsquares' site doesn't name its leadership.

Scores: credentials 0, customer agent 1, price 1, after launch 1, Service Hub focus 1.

Best for: a team that has already scoped its build and wants development hours at a low published rate.

7. Thirtyfour Creative: Service Hub onboarding timed by tier, 4/10

Thirtyfour Creative is a Diamond partner with the Onboarding accreditation. Its HubSpot onboarding page sets out Service Hub scope by tier: tickets, ticket automation, service process setup, and the knowledge base and feedback surveys on Professional and Enterprise. Its Service Hub timelines are the shortest in the pool: 2 weeks for Starter, 2 to 4 weeks for Professional and 4 to 7 weeks for Enterprise. No price or AI work is described, and retainers are unpriced.

Who runs it: Jarrod Carnegie, founder and director, per LinkedIn. Thirtyfour's about page quotes a client calling "Jarrod" the founder.

Scores: credentials 1, customer agent 0, price 1, after launch 1, Service Hub focus 1.

Best for: a team on Service Hub Professional that wants the help desk and knowledge base live in about a month.

8. The Garden: agents with human review, built mostly for leads, 3/10

With offices in Melbourne, Sydney and Auckland and 65 staff, per its team page, The Garden (Social Garden) is the only firm here with offices on both sides of the Tasman. It's a Platinum partner. Its HubSpot partner page lists Service Hub support ticket automation, a self-service knowledge base and surveys. Its AI agent development page says agents "escalate when unsure", go live supervised and keep a human review step on customer-facing output. The agents it names handle leads, reporting and content rather than support, and pricing is on request.

Who runs it: George Glover, CEO, per The Garden's team page.

Scores: credentials 0, customer agent 1, price 0, after launch 1, Service Hub focus 1.

Best for: a team that wants a supervised agent built outside HubSpot's own AI and has the budget to scope it.

9. ERPAPPS: HubSpot connected to accounting and ERP, 3/10

Founded in 2016 per its about page, ERPAPPS is a Platinum partner in North Strathfield, NSW. The page lists Sales, Marketing, Service, Operations and CMS Hubs among its specialties. It has pages for HubSpot integrations with Xero, MYOB and Unleashed, and its directory description offers "AI, Telephony and Agentic Processes" without scope. Its managed services page covers integration monitoring and troubleshooting, with no price or term.

Who runs it: Murthy Vaidheeswaran, CEO, per ERPAPPS' team page.

Scores: credentials 0, customer agent 1, price 0, after launch 1, Service Hub focus 1.

Best for: a team whose support agents need order, invoice or stock data from Xero, MYOB or an ERP inside HubSpot.

10. Bloom Transitions: a New Zealand Gold partner for small teams, 3/10

Bloom Transitions is a Gold partner in Auckland that its directory description calls New Zealand-founded, working across Marketing, Sales and Service Hubs for small and mid-sized businesses in New Zealand, Australia and the US. Its HubSpot CRM page offers "Sales, Service & Marketing Hub Support" and says "we are always a phone call or email away", with no terms. Its homepage lists "Manual workflows to AI agents" among the transitions it supports, without detail, and offers "Shopify stores and HubSpot integrations". No prices or timelines are published.

Who runs it: Lucy Strack and Chris Blair, directors, per LinkedIn. Bloom's homepage lists Lucy Strack's Service Hub Software certification.

Scores: credentials 0, customer agent 1, price 0, after launch 1, Service Hub focus 1.

Best for: a small New Zealand team that wants a local partner for HubSpot setup and ongoing help, plus a Shopify store connected to HubSpot.

11. CLCK Media: published prices for related work, 3/10

CLCK Media is a Platinum partner based in Melbourne, per its about page. Its implementation cost guide publishes its own indicative prices, excluding GST: a sales CRM foundation from about $3,500 (A$4,950), a marketing foundation from about $4,050 (A$5,750), data migration from about $1,350 (A$1,950) and a strategic blueprint from about $1,750 (A$2,500). There's no Service Hub or AI price. Its implementation page says its Ignition rollout "takes 14 to 20 business days when the scope fits", and its support page agrees a monthly scope with you. The directory description includes knowledge base support and service workflows.

Who runs it: Damien Elsing, founder, per CLCK's about page.

Scores: credentials 0, customer agent 0, price 1, after launch 1, Service Hub focus 1.

Best for: a sales-led team adding a help desk that wants to see a price range before the first call.

12. CC Digital Partners: monthly plans with published prices, 3/10

HubSpot appointed CC Digital Partners, a Gold partner, to its Partner Advisory Council in 2025, per its directory description. Its core team is in Brisbane with remote specialists across Australia, and its profile lists English, French and Spanish. Its HubSpot page describes Service Hub as "customer service automation, live chat, and knowledge base management". Its pricing page publishes monthly plans at about $3,500, $5,200 and $7,050 (A$4,950, A$7,425 and A$10,000) plus GST, with portal management included "(if applicable)" and cancellation at any time. No AI work is described.

Who runs it: Andrew Reardon, co-owner and director, per LinkedIn. CC Digital's site doesn't name its leadership.

Scores: credentials 0, customer agent 0, price 1, after launch 1, Service Hub focus 1.

Best for: a team that wants marketing and HubSpot administration from one agency on a cancel-anytime plan.

13. OTM: a 12-week onboarding plan from a boutique, 3/10

OTM (Outsourced Technical Marketing) is a Gold partner in Tamworth, NSW, operating as OTM since 2024 per its about page, which cites 12 years of HubSpot work and 175 clients. Its onboarding page is the most specific timeline in the pool: discovery in weeks 1 and 2, foundations in weeks 3 to 6, rollout in weeks 7 to 10 and handover in weeks 11 and 12. After launch, its optimisation and support service starts with a 4 to 8 week clean-up, then a monthly rhythm and a quarterly health check, with no price. No ticketing or AI scope is described.

Who runs it: Kira Penrose, founder and director, per OTM's about page, which says she leads every client relationship.

Scores: credentials 0, customer agent 0, price 1, after launch 1, Service Hub focus 1.

Best for: a 5 to 50 person B2B team that wants a senior consultant through a planned, documented onboarding.

14. Margin Media: a Brisbane onboarding in 4 to 8 weeks, 3/10

Margin Media, a Gold partner in Alderley, Brisbane, publishes a clear onboarding timeline. Its HubSpot page says onboarding "typically takes 4 to 8 weeks": one to two weeks of audit and scoping, then four to six weeks of implementation. Monthly optimization follows, with "no lock-in contracts". It lists service among the hubs its team is certified in, and describes no AI agent work.

Who runs it: Mat Lewis, managing director, per LinkedIn. Margin Media's site doesn't name its leadership.

Scores: credentials 0, customer agent 0, price 1, after launch 1, Service Hub focus 1.

Best for: a Queensland B2B team that wants a website and CRM partner on a month-to-month footing.

15. Aamplify: a B2B tech specialist founded in Auckland, 3/10

Founded in Auckland in 2013 per its about page, Aamplify is a Platinum partner for B2B technology, IT services, SaaS and professional services firms. Its onboarding and implementation page covers Service Hub across Starter, Professional and Enterprise, says a standard implementation "typically takes four to eight weeks", and follows launch with an enhancement roadmap and ongoing consulting, unpriced. No AI agent work is described.

Who runs it: Jo Tovee, general manager, per Aamplify's about page.

Scores: credentials 0, customer agent 0, price 1, after launch 1, Service Hub focus 1.

Best for: a B2B tech firm in Australia or New Zealand that wants marketing and HubSpot from the same specialist.

All 21 partners scored

The bottom six, in brief. Offline Insight sells a DIY CRM session at about $100 (AU$149). AllDemand builds "custom agents" for handovers and data enrichment inside HubSpot. Nexifi is a technology consultancy whose site doesn't mention HubSpot. Square Wave connects HubSpot to rental software for live events. Franklin Marketing's FAQ answers didn't render for us. PH Digital is a performance marketing agency. None of the last four describes Service Hub work.

Working with a HubSpot partner in Australia or New Zealand

Most of the pool is Australian. Eleven of the 21 are Australian firms, two more (Offline Insight and Square Wave) are remote firms serving Australia, and four are in New Zealand: Bloom Transitions, Aamplify, AllDemand and PH Digital. The top three are the exception. INSIDEA lists itself as remote, and HubXpert and Huble are international firms with one Melbourne-area office each, so ask where the people doing your work sit.

Data residency. HubSpot hosts accounts in five AWS locations, including Australia (Sydney), and assigns a data center "based on the geolocation of your IP address at sign-up", per its cloud infrastructure and data hosting FAQ. There's no New Zealand region in that list. Paid accounts can move to another regional data center later. If someone opened your account from an overseas address, ask your partner to check the data center before any Service Hub tickets go in.

Published prices. Dotsquares, CLCK Media, CC Digital Partners and Offline Insight publish figures, but only INSIDEA and HubXpert publish a Service Hub price.

How this pool compares with other lists. INSIDEA is the only one of the four firms that scored 8 in our global ranking to appear here, and the next-best firms stop at 5, mainly because none prices AI work or its tuning. Agencies that appear on other Australian "best HubSpot partner" lists, such as Hype & Dexter, Concentrate and Brighta Group, weren't in the directory's Australia and New Zealand plus Service Hub onboarding filter on October 29, so they aren't scored here. Our cross-desk partner ranking covers the other help desks.

Why so few of these partners price AI work

HubSpot's partner tiers measure how much HubSpot revenue a partner sources, as our global ranking explains. A tier says nothing direct about running a help desk or tuning an AI agent. A partner's business model is project fees and retainers, so the work it prices is the work it can scope before it has seen your tickets: onboarding, migrations, pipelines and hours of admin. That's why the prices this pool does publish cover onboarding, hours and monthly plans, and only INSIDEA prices an AI build and the support after it. Customer agent credits come on top of whatever a partner bills; our customer agent cost guide does the maths, and our Service Hub pricing guide covers seats and onboarding fees.

Which one fits your situation?

What we check when a partner-built HubSpot help desk reaches us

When a team brings Macha onto a Service Hub account a partner set up, the partner's choices decide what an AI agent can do on day one. These are the checks we run first, and they're worth raising with a partner before you sign.

• Ticket properties and what's in them. An agent reads a ticket and updates it. We check which properties hold real data and which were created and never filled in, because an agent can't route on a dropdown nobody uses.
• The categories in past tickets. We read past tickets to see which questions actually arrive. Where the knowledge base has gaps, our AI Knowledge Builder drafts articles from those historical tickets.
• Workflows that could fire on the agent's own updates. A workflow that reacts to a ticket change will react to the agent's change too. The fix is to mark the ticket when the rule fires and leave that mark out of the rule's own conditions.
• Notes before replies. We confirm whether the agent's output lands as an internal note or a public reply, and we replay past tickets against the agent in a simulation before it answers anyone. After launch, Studies reviews its conversations against its instructions.

When don't you need a HubSpot partner?

You don't need one if Service Hub already runs the way you want and the only new piece is the AI agent. Your admin can set up customer agent (our guide), or a vendor's team can run its own agent on your tickets; our HubSpot AI implementation guide compares the routes.

Macha is our product, and it's the vendor kind: AI agents that run inside the help desk a team already uses, set up and monitored by the Macha team. It isn't a HubSpot partner and isn't ranked here. Its HubSpot connector reads and updates tickets and adds notes, and pricing starts at $299/month for 750 tickets, setup included. It suits teams already running Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom that want tickets handled end to end without anyone on staff tuning the AI, and it's the wrong fit if you need a help desk built or a migration done. See Macha on HubSpot; the trial is $50 of free usage (about 125 tickets), no credit card, no time limit.

FAQs

Who is the best HubSpot Service Hub partner in Australia?

On our five criteria, INSIDEA scored highest at 8 of 10, with fixed prices for Service Hub onboarding, AI discovery and managed AI support. HubXpert and Huble scored 5. Lupo Digital, engaging.io, Dotsquares and Thirtyfour Creative scored 4.

How much does Service Hub onboarding cost from an Australian partner?

Few publish it. The Service Hub prices we found: $2,000 for Professional and $4,000 for Enterprise at INSIDEA, and packages from $2,000, $4,500 and $10,000 at HubXpert. CLCK Media publishes prices for sales and marketing setups, from about $3,500 (A$4,950) and about $4,050 (A$5,750) excluding GST, but not for Service Hub. HubSpot seats and credits come on top.

Do any Australian HubSpot partners set up customer agent?

INSIDEA is the only one of the 21 whose site names customer agent with scope. Huble names an "AI-Powered Customer Agent" service without scope, Lupo Digital builds AI agents for support, and engaging.io builds HubSpot agents.

<div class="docs-callout"><div><p class="docs-callout-title">Are you listed here?</p><p class="docs-callout-body">Partners and app makers can send corrections with a public source to [email protected]. We fix facts within a week. Scores follow the rubric above, not requests.</p></div></div>

How we researched this

On October 29, 2026 we pulled the list of partners in HubSpot's Solutions Directory that show Australia or New Zealand and offer Service Hub Professional or Enterprise onboarding: 21 firms. On their live profiles that day, 3 were Elite, 2 Diamond, 7 Platinum, 6 Gold and 3 untiered. Every site loaded. Franklin Marketing's collapsed FAQ answers didn't show even in a real browser, so we scored what was visible. INSIDEA keeps its score from our global ranking after we re-read its pricing and AI pages. The "Who runs it" lines come from each firm's own site where it names a leader, and otherwise from MoltSets, a B2B people database, marked "per LinkedIn". We checked LinkedIn posting counts read-only; they don't affect any score. Prices are shown in US dollars; prices published in other currencies were converted at European Central Bank reference rates of October 29, 2026. One reviewer scored public pages; we didn't contact, hire or test any partner.

Disclosure: Macha makes AI agents for help desks. Nobody paid to be listed, and Macha isn't ranked.