Moveworks vs Glean (2026): Which Should You Buy, and What Does Each Cost?

Moveworks is the pick for resolving employee IT and HR requests, and its AWS Marketplace listing prices it at $150 per user per year for 1,000 to 2,500 users; Glean is the pick for searching company knowledge across 275+ apps, and its median contract on Vendr is $98,890 a year. Moveworks has been owned by ServiceNow since December 15, 2025, and Glean is independent.

Both are sales-led and neither publishes a price on its website, so the figures here come from AWS Marketplace, Vendr and review sites, checked on September 19, 2026. For the full product overviews, see our Moveworks guide and Glean guide.

How do Moveworks and Glean compare at a glance?

What is the core difference between Moveworks and Glean?

Google's AI Overview for this search sums it up as "Glean is a search-first knowledge platform, while Moveworks is an assistance- and resolution-first automation platform," then asks whether your goal is reducing IT tickets or company-wide search, and whether you already run ServiceNow. Those two questions decide most evaluations.

The mechanism behind the split is what each product does after it understands a request. Moveworks' AI assistant routes "requests to the right applications," using plugins that act: on its homepage demo, one employee request for headphones, a ZoomPro license and a meeting-room map triggers a forms plugin and a software-provisioning plugin, then asks for confirmation on the license. Glean's core is its index. It connects to 275+ apps, keeps each document's permissions, and answers from what it finds; its IT service management page pitches that "Glean gives users the answers they need to solve issues on their own, before a ticket is filed."

The products are converging. Moveworks sells enterprise search with "50+ built-in content integrations" and permissions "enforced at the user and resource level." Glean sells an agent builder with triggers, orchestration and tool use. What still differs is depth: Moveworks' actions reach into IT and HR systems of record, and Glean's index reaches further across the rest of the company.

What happened to Moveworks after ServiceNow bought it?

ServiceNow completed its acquisition of Moveworks on December 15, 2025, describing it as an "AI-native front door for employee engagement." On February 26, 2026, ServiceNow launched EmployeeWorks, which combines Moveworks' conversational AI and enterprise search with ServiceNow's portal and workflows. The same release says "Moveworks continues to be offered as a standalone product within the ServiceNow portfolio." A May 2026 post on Moveworks' community site says EmployeeWorks isn't a rename and that existing connectors and plugins carry over.

So you can still buy Moveworks without ServiceNow's platform, and its site still lists connectors to non-ServiceNow tools. But the owner's incentive is plain: Moveworks is now the front door to ServiceNow's workflows, and new investment goes to the combined product. Glean doesn't own a system of record to steer you toward. It sells its own index, agents and model usage, and its incentive is to sit over everything, including ServiceNow.

How is Moveworks priced?

Moveworks' pricing page has no numbers, only "Flexible pricing tailored to meet your particular requirements." Its AWS Marketplace listing, sold by Moveworks, does have one: a 12-month contract with a single dimension, "1,000-2,500 users," at "$150.00" "Price per user per year." That's $12.50 a user a month, and $150,000 a year at 1,000 users.

Vendr, a procurement service that doesn't compete with either vendor, reports a median Moveworks contract of $130,000 a year, from $89,500 to $271,333, "based on data from 31 purchases." Vendr's own text says buyers commonly get "15–30% discounts off initial quotes" and that implementation typically adds "$50,000 to $200,000+." Take 15 to 30% off the AWS list and 1,000 users come to $105,000 to $127,500, which fits Vendr's median.

Vendr's page also quotes "$15 and $45 per employee annually" as typical. That doesn't reconcile with its own contract data: at 1,000 employees it gives $15,000 to $45,000, below the lowest contract Vendr recorded. We've used the AWS list price and the contract range, and left the per-employee band out of the cost table.

How is Glean priced?

Glean doesn't publish a seat price either; glean.com/pricing redirects to the homepage. Its docs do publish how it bills. On Glean Enterprise Flex, each user takes a seat that includes unlimited Fast Mode questions and up to 100 Thinking or Adaptive Reasoning queries a week on standard models. Premium models, agent runs, deep research, slides and API calls draw from a pool of FlexCredits shared across the company. The rate card lists a median agent run at about 7 credits and the 90th percentile at about 114. Glean doesn't publish what a credit costs in dollars. A second plan, Core Suite, charges model usage at provider API rates instead of credits.

Glean's AWS Marketplace listing prices its one seat dimension at a $100,000,000 placeholder that forces a private offer. Vendr's Glean page shows a median contract of $98,890 a year, from $29,880 to $208,897, based on 174 purchases. The only per-seat figures in public come from Slite, which sells a competing knowledge base: about $45 to $48 a user a month at 200 to 230 users, and about $250,000 a year for a company of roughly 700 employees, which is about $30 a user a month.

Glean earns on two meters: seats, which its docs say are "designed to be deployed to every employee," and credits for the expensive work. Seats and credits are both discounted if you supply your own model keys or self-host Glean in your cloud.

What does each cost for a 1,000-employee company?

Same headcount, one year, everyone licensed. Moveworks' AWS band starts at 1,000 users, which is why we picked it.

The Glean row is the weaker number. Extrapolating Slite's one reported deal gives $360,000, well above the $208,897 top of Vendr's Glean data, so either Vendr's sample holds smaller rollouts or large Glean deals price well below $30 a seat. We can't settle that from public data. What the public data does show: Moveworks is the only one of the two with a price anyone can read, and at list it works out to $12.50 a user a month.

Which is better for IT and HR support?

If the goal is fewer IT and HR tickets, Moveworks is built for that job. Its customers report service-desk outcomes: BambooHR says Moveworks reduced ticket volume by 20 to 30%, and Procore reports about 4,000 operator hours saved a quarter across HR, IT, payroll and workplace, both on Moveworks' homepage. With EmployeeWorks, a request can start a ServiceNow workflow directly.

Glean's support story is deflection by knowledge. Its ITSM page promises faster first-contact resolution by pulling "runbooks, prior tickets, product notes, and system context" together for frontline teams, and cites Confluent at "15k+ hours saved monthly." The page doesn't describe Glean carrying out actions such as password resets or access provisioning; for those you'd build a Glean agent with tools, or keep your ITSM's own automation.

If the goal is company-wide knowledge (sales finding the latest pricing deck, engineers finding a design doc, analysts pulling from Salesforce and Jira), Glean is built for that, with more connectors and a search product people use daily.

Neither one answers your customers. Both are employee-facing, and neither is a substitute for an agent working a customer support queue.

What do users say about Moveworks and Glean?

We read both products' ratings on September 19, 2026, including G2, where Moveworks is now listed under its post-acquisition name, ServiceNow EmployeeWorks: 4.4 from 128 reviews. Glean holds 4.7 from 336.

Gartner has the most data for both. On Moveworks' Gartner page, 53% of ratings are five stars and 46% four stars. A senior IT help desk technician at a software company with $50M to $1B in revenue gave five stars in June 2026 and summed up the recurring caveat: "Overall this product is incredibly powerful, with that power comes a big technical gap." On PeerSpot, an assistant manager of IT at a 51 to 200-person comms provider credited Moveworks with "saving an average of one to two hours per day."

On Glean's Gartner page, an IT associate at a $1B to $3B software company praised "time-saving features" but noted "occasional connector downtime" (July 2026). An operations manager at a smaller travel company gave three stars in May 2026: "Eliminates information silos, though integration demands substantial preparation." Glean's quality depends on its connectors, and both complaints come back to them.

The pattern in both: people like the results and warn about the setup. Moveworks needs technical skill to configure, and Glean needs clean connections to every app it indexes.

How we researched this

We read both vendors' websites, Moveworks' pricing and platform pages, Glean's Enterprise Flex docs and ITSM page, and ServiceNow's acquisition and EmployeeWorks releases on September 19, 2026. We checked AWS, Azure and Google Cloud marketplaces and Vendr for both, and captured the screenshots above from public pages. We read ratings on Gartner Peer Insights, PeerSpot, Capterra and Trustpilot in a browser. Neither product has a trial, so we did not use either one; every cost is arithmetic on the prices and contract data cited, and the Glean estimate rests on a single competitor-reported deal. On September 24, 2026 we rechecked the Moveworks AWS listing ($150 per user per year, 1,000 to 2,500 users) and Vendr's Glean page, which now shows its sample size.

Should you choose Moveworks, Glean or neither?

Choose Moveworks if your main problem is IT and HR request volume, you want requests completed, not just answered, and especially if you already run ServiceNow, where EmployeeWorks connects it to your workflows. Budget from the AWS list of $150 a user a year plus implementation, and expect the roadmap to follow ServiceNow's.

Choose Glean if your main problem is knowledge scattered across dozens of apps, you want one search and assistant for every department, and you'd rather not deepen a ServiceNow dependency. Ask for three numbers in the quote: the seat price, the dollar value of a FlexCredit, and the size of the included pool.

Consider neither if the tickets you need to reduce come from customers, not employees. Both products work for your own staff. Macha fits teams already running Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom: it's an AI agent layer on your help desk that answers and resolves customer tickets inside the help desk, priced per ticket from $299 a month for 750 tickets, with setup and monitoring by the Macha team. Our overview of AI agents for customer service covers that side of the market.

Frequently asked questions

What happened to Moveworks? ServiceNow completed its acquisition of Moveworks on December 15, 2025. In February 2026 ServiceNow launched EmployeeWorks, built on Moveworks' assistant and search, and said Moveworks continues to be sold as a standalone product within the ServiceNow portfolio.

What is the difference between Moveworks and Glean? Moveworks is built to resolve employee requests by taking actions in IT, HR and other systems. Glean is built to find and synthesize company knowledge across 275+ apps with each user's permissions, and adds agents on top. Both now offer search and agents, but their strengths still follow those starting points.

Who competes with Moveworks? Glean is the most direct rival. Gartner's Enterprise AI Assistants market also lists Microsoft 365 Copilot, ChatGPT, Gemini, Claude and Atlassian Rovo alongside ServiceNow EmployeeWorks. Our Moveworks alternatives guide covers the IT-support specialists.

Who are Glean's main competitors? Glean publishes comparison pages against Microsoft Copilot, ChatGPT Enterprise and Claude Enterprise, which are the general assistants buyers weigh it against. Moveworks competes with it for employee support.

How much does Moveworks cost? Moveworks' AWS Marketplace listing prices a 12-month contract for 1,000 to 2,500 users at $150 per user per year. Vendr reports a median contract of $130,000 a year across 31 purchases, with implementation typically $50,000 to $200,000 or more.

How much does Glean cost? Glean doesn't publish a price. Vendr's median Glean contract is $98,890 a year, and competitor-reported deals put seats at about $30 to $48 a user a month depending on size, plus FlexCredits or model usage for agents and premium models.

Is Moveworks only for ServiceNow customers? No. It's still sold standalone and connects to other systems, though its tightest integration and its roadmap now run through ServiceNow. Our ServiceNow AI agents guide covers what ServiceNow sells alongside it.

Can you use Moveworks and Glean together? Yes, though you'd pay for two employee-wide licenses that overlap on search. The case for both is Moveworks for service-desk resolution and Glean for company-wide knowledge.

What is the best agentic AI currently? It depends on who the agent serves. For employee IT and HR requests, Moveworks; for company-wide knowledge work, Glean; for customer support tickets, an agent layer that works inside your help desk.

If your tickets come from customers, see Macha's pricing or start with $50 of free usage on your own help desk.

Sources: ServiceNow: completes acquisition of Moveworks (Dec 15, 2025) · ServiceNow newsroom: EmployeeWorks launch (Feb 26, 2026) · Moveworks homepage · Moveworks pricing · Moveworks AI assistant · Moveworks enterprise search · Moveworks on AWS Marketplace · Vendr: Moveworks · Glean homepage · Glean docs: Enterprise Flex · Glean: IT service management · Glean vs Copilot · Vendr: Glean · Gartner Peer Insights: Moveworks AI Assistant Platform · Gartner Peer Insights: Glean · Gartner Peer Insights: Enterprise AI Assistants · PeerSpot: Moveworks · PeerSpot: Glean Platform