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AI Agents
145 articles in AI Agents
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What Is an AI Agent for Customer Support? (2026 Guide)
An AI agent for customer support is an LLM-powered system that resolves tickets and takes actions on its own — not just a chatbot. Here's how it works, agent vs copilot vs chatbot,
Fini AI: The Complete Guide (2026)
What is Fini AI (usefini)? A deep, balanced guide to the self-improving AI support agent — how Sophie works, real pricing, G2 reviews, strengths, honest limitations, and alternativ
Sierra AI: The Complete Guide (2026)
An honest, researched guide to Sierra AI — Bret Taylor's enterprise conversational AI agent platform. What it is, how Agent OS works, outcome-based pricing, customers, real limitat
Intercom Fin AI Agent: The Complete Guide (2026)
What Intercom Fin is, how it works across chat, email and voice, and the truth about its $0.99-per-resolution pricing — strengths, honest limitations, and alternatives.
Ada AI Agent: The Complete Guide (2026)
What Ada (ada.cx) is, how its AI agent and Reasoning Engine work, the 'automated resolution' model, honest pricing, strengths, limitations, who it's for, and alternatives.
Forethought AI: The Complete Guide (2026)
An honest 2026 guide to Forethought AI: what it is, its products (Solve, Triage, Assist, Discover, Agent QA), how Autoflows work, the Zendesk acquisition, real pricing data, pros a
Decagon AI: The Complete Guide (2026)
What is Decagon AI? A deep, balanced guide to the enterprise AI customer-support startup — how its AI agents and AOPs work, who uses it, honest pricing, strengths, limitations, and
How to Connect Your Knowledge Sources (Notion, Slack, Zendesk) to an AI Support Agent
A step-by-step guide to connecting your knowledge — Zendesk Help Center, Notion, Confluence, Slack, docs and websites — to an AI support agent so it answers from YOUR content, cite
How to Set Up Zendesk AI Agents (Answer Bot) — Step by Step
Step-by-step setup for Zendesk AI agents — the bot formerly called Answer Bot. Enable it in Admin Center, build conversation flows, connect messaging and email autoreplies, test, a
How to Set Up an Automation in Zendesk (Step by Step)
A step-by-step guide to creating a Zendesk automation — the exact admin path, the required time condition, the must-have nullifying action that stops it re-running, and a worked au
Build a Macha Agent with Claude Code or Codex — Just Hand It Your API Key
Macha now ships a public REST API, scoped keys, and AI-ingestible docs (llms.txt + OpenAPI) — so you can hand your key to Claude Code or Codex and have it build the agent for you.
Zendesk AI Agents vs. Answer Bot: What Changed
Zendesk replaced Answer Bot with AI agents — here's what actually changed: retrieval-based deflection vs. generative resolution, the Essential/Advanced tiers, the mid-2026 consolid
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