Guides

10 min read· Jul 19, 2026

How to Integrate HubSpot with Front

A step-by-step guide to the Front HubSpot integration: enable the App Store plugin, sync contacts and companies one-way, map fields, and understand why bidirectional expectations b

9 min read· Jul 19, 2026

How to Integrate Recharge with Gorgias (Subscriptions)

A step-by-step guide to connecting Recharge to Gorgias: subscription data in the ticket sidebar, cancel/skip/swap actions from a ticket, macro variables, plan and Shopify requireme

10 min read· Jul 19, 2026

How to Integrate Shopify with Front (Order Data in the Sidebar)

A step-by-step guide to connecting Shopify to Front: create the Shopify custom app, enable it in Front's App Store, see customer and order data in the sidebar, plus the honest one-

10 min read· Jul 19, 2026

How to Build a Self-Service Flow in Gorgias

A step-by-step guide to building a self-service Flow in Gorgias AI Agent: a concrete WISMO and returns automation with order-action steps, handoff rules, the Shopify gating, and wh

10 min read· Jul 18, 2026

How to Integrate Asana with Front

Connect Asana to Front to turn conversations into tasks, link existing tasks, and keep support and project work in sync — with the real setup steps, what syncs, and the honest limi

10 min read· Jul 18, 2026

How to Set Up the Gorgias Chat Widget on Shopify

A step-by-step guide to installing the Gorgias chat widget on your Shopify storefront: connect a store, quick vs manual install, appearance, targeting, online/offline behaviour, an

10 min read· Jul 18, 2026

How to Set Up a Knowledge Base in Front (2026): A Step-by-Step Guide

Set up a Front knowledge base: enable the help center, structure categories and articles, publish, add a custom domain, go multilingual — and feed self-service plus AI grounding.

9 min read· Jul 18, 2026

How to Set Up Chat Campaigns in Gorgias

A step-by-step guide to Gorgias chat campaigns: proactive on-site messages triggered by cart, product page and checkout behavior, Light vs Convert limits, a worked trigger table, a

10 min read· Jul 18, 2026

How to Set Up Message Templates in Front (2026)

A step-by-step guide to Front message templates: build folders, add dynamic variables like {{recipient.first_name}}, choose personal vs shared, insert in a reply, and keep tone con

10 min read· Jul 18, 2026

How to Set Up CSAT Surveys in Gorgias

A step-by-step guide to enabling and customising Gorgias CSAT satisfaction surveys: pick channels, write the message, choose when it fires after close, and read your satisfaction s

9 min read· Jul 18, 2026

How to Set Up the Front Chat Widget on Your Website (2026)

Step-by-step: create a Front Chat channel, paste the FrontChat embed snippet before </body>, set appearance and online hours, route chats by URL, and turn every chat into an assign

10 min read· Jul 18, 2026

How to Set Up Auto-Close & Reopen Rules in Gorgias

A step-by-step guide to Gorgias automation: build an auto-close rule with exclusion and always-apply lists, understand reopen-on-reply windows, snooze-and-reopen rules, and how to