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191 articles in Zendesk
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How to Integrate Zendesk with Shopify (Step by Step)
Step-by-step guide to the official Zendesk Shopify integration — install the free app, connect your store, show order data in the ticket sidebar, add multiple stores, enable refund
How to Integrate Zendesk with Slack (Step by Step)
Step-by-step guide to the Zendesk Slack integration: install the app, authorize OAuth on both sides, add it to channels, set up triggers for ticket notifications, create tickets fr
How to Integrate Zendesk with Salesforce (Step by Step)
A step-by-step guide to the official Zendesk Salesforce integration: connect via OAuth, set up data sync (accounts/contacts), ticket sync to Salesforce cases, the Salesforce app in
How to Integrate Zendesk with Jira (Step by Step)
A step-by-step guide to the official Zendesk Support for Jira integration — install the free app, authenticate over OAuth, configure field and comment sync, and link or create a Ji
How to Export Your Data from Zendesk (Step by Step)
A step-by-step guide to Zendesk data export — the full account export (CSV/XML/JSON), exporting a view to CSV, Explore reports, the incremental API, and GDPR single-user exports, w
How to Set Up Zendesk Talk (Step by Step)
A step-by-step guide to Zendesk Talk setup — enable the voice channel in Admin Center, add or port a phone number, configure greetings, voicemail, business hours and IVR, enable ag
How to Set Up SSO (Single Sign-On) in Zendesk (Step by Step)
Step-by-step Zendesk SSO setup: the team-member vs end-user distinction, SAML vs JWT vs OAuth, creating an SSO configuration in Admin Center, an Okta/Entra example, testing, and av
How to Set Up Multilingual Support with Dynamic Content in Zendesk (Step by Step)
Step-by-step guide to Zendesk dynamic content for multilingual support: add your languages, create an item with a default + per-language variants, reference it with a {{dc.name}} p
How to Set Up CSAT Surveys in Zendesk (Step by Step)
A step-by-step guide to Zendesk CSAT setup — where it lives in Admin Center, enabling the survey, the rating scale, when surveys send for email vs. messaging, satisfaction reasons,
How to Customize Your Zendesk Help Center Theme (Step by Step)
A step-by-step guide to Zendesk help center customization — open Customize design, edit branding (logo, colors, fonts) in the Theme Editor, edit Curlybars/CSS/JS code, preview, and
How to Set Up Zendesk AI Agents (Answer Bot) — Step by Step
Step-by-step setup for Zendesk AI agents — the bot formerly called Answer Bot. Enable it in Admin Center, build conversation flows, connect messaging and email autoreplies, test, a
How to Use Macros to Speed Up Agent Replies in Zendesk (Best Practices)
Best practices for using Zendesk macros to reply faster — writing good macros, the :: naming convention, personal vs shared vs group, placeholders, applying with the keyboard, AI m
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