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How to Set Up the Gorgias Chat Widget on Shopify
A step-by-step guide to installing the Gorgias chat widget on your Shopify storefront: connect a store, quick vs manual install, appearance, targeting, online/offline behaviour, an
How to Set Up a Knowledge Base in Front (2026): A Step-by-Step Guide
Set up a Front knowledge base: enable the help center, structure categories and articles, publish, add a custom domain, go multilingual — and feed self-service plus AI grounding.
Best Help Desk for Ecommerce (2026)
The best help desks for ecommerce and Shopify brands in 2026 — Gorgias, Zendesk, Freshdesk, Re:amaze, Richpanel, eDesk, Gladly, Kustomer, Help Scout and Tidio — compared on Shopify
How to Reply to Freshdesk Tickets Using Knowledge Base Articles (Automatically)
Three ways to reply to Freshdesk tickets from your knowledge base — built-in Suggested Solutions, Freddy AI, and an AI agent that drafts the reply and updates the ticket.
How to Set Up Chat Campaigns in Gorgias
A step-by-step guide to Gorgias chat campaigns: proactive on-site messages triggered by cart, product page and checkout behavior, Light vs Convert limits, a worked trigger table, a
How to Set Up Message Templates in Front (2026)
A step-by-step guide to Front message templates: build folders, add dynamic variables like {{recipient.first_name}}, choose personal vs shared, insert in a reply, and keep tone con
AI Chatbot Platforms Compared (2026): The Top Tools
A balanced 2026 roundup of the top AI chatbot platforms — ready-made support agents (Intercom Fin, Macha, Ada, Zendesk AI) and chatbot builder/dev platforms (Voiceflow, Botpress, D
Handle Freshdesk Ticket Escalations Automatically
Freshdesk routes an escalated ticket but doesn't prep it. Macha gathers context, searches your KB, posts an internal note, and alerts Slack — automatically.
How to Set Up CSAT Surveys in Gorgias
A step-by-step guide to enabling and customising Gorgias CSAT satisfaction surveys: pick channels, write the message, choose when it fires after close, and read your satisfaction s
How to Set Up the Front Chat Widget on Your Website (2026)
Step-by-step: create a Front Chat channel, paste the FrontChat embed snippet before </body>, set appearance and online hours, route chats by URL, and turn every chat into an assign
Best Knowledge Base Software (2026): Top Help Center & Internal KB Tools Compared
The best knowledge base software in 2026 — Zendesk Guide, Freshworks KB, Help Scout Docs, Intercom, Notion, Guru, Confluence, Document360, Tettra and Helpjuice — compared on capabi
Add Internal Notes With Context on Freshdesk Tickets (Automatically)
Freshdesk internal notes are agent-only comments. Here's how they work, how native automation adds static notes, and how Macha's AI agent writes a context-rich note on every ticket
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