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What Are Zendesk Roles and Permissions? User Types, Seats and Custom Roles (2026)
A plain-English guide to Zendesk roles and permissions — the three user types, predefined staff roles, custom roles on Enterprise, end-user settings, seat billing, and best practic
What Is the Zendesk Agent Workspace? Anatomy, Setup and AI (2026)
A plain-English guide to the Zendesk Agent Workspace — the unified interface where agents handle email, messaging, chat, voice, and social from one ticket. Anatomy, what it replace
How Do You Build a Macha Agent with Claude Code or Codex?
Macha now ships a public REST API, scoped keys, and AI-ingestible docs (llms.txt + OpenAPI) — so you can hand your key to Claude Code or Codex and have it build the agent for you.
What Are Zendesk Side Conversations? Email, Slack, Teams and Child Tickets Explained
What Zendesk side conversations are, the four channel types (email, Slack, Microsoft Teams, child tickets), who can see them, the plans you need, and how they differ from internal
How Do Tags Work in Zendesk? A Complete Guide to Zendesk Tags (2026)
A plain-English guide to Zendesk tags — what they are, every way tags get added to tickets, how they power triggers, views, SLAs, and Explore reports, plus the admin controls and b
What Is ZIS (Zendesk Integration Services)? Limits, Plans and When to Use It
ZIS is Zendesk's serverless, Zendesk-hosted framework for building integrations — no backend to run. What it is, its core pieces, and how it differs from the API, webhooks, the App
What Are Zendesk Webhooks and How Do They Work? (2026)
A plain-English guide to Zendesk webhooks — what they are, how triggers fire them, the JSON payload, auth options, signature verification, and retries, with real examples.
What Is Zendesk Talk and How Much Does It Cost? A Call Center Guide for 2026
What Zendesk Talk is, how its cloud call center works (IVR, voicemail, recording, callback, softphone), and the seat + per-minute pricing model — a plain-English guide for admins.
What Is the Zendesk API? A Plain-English Guide for Non-Developers (2026)
A plain-English guide to the Zendesk REST API — what it is, authentication, what you can do with it, pagination, rate limits, and real code examples — written for non-developers wh
Which Zendesk Metrics Should Support Teams Track in 2026?
A plain-English guide to the Zendesk metrics that actually matter — reply and resolution times, CSAT, volume, reopens, and AI deflection — how Zendesk measures each, and the trap t
What Are Zendesk Custom Fields? Types, Users and Organizations (2026)
A deep dive on Zendesk custom fields: all eleven custom ticket field types, which ones generate tags, custom user and organization fields, conditional and required settings, limits
What Is Zendesk Explore? Reports, Dashboards and Plan Limits Explained (2026)
A plain-English guide to Zendesk Explore — prebuilt vs custom dashboards, datasets, metrics vs attributes, the query builder, sharing, live dashboards, and plan limits.
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