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What Are Zendesk Sunshine Conversations? The Messaging API Explained (2026)
A plain-English guide to Zendesk Sunshine Conversations — the omnichannel messaging API behind Zendesk Messaging, who actually needs it, key concepts, and how its MAU pricing works
Zendesk Live Chat vs Messaging: What's the Difference, and How Do You Migrate Before 2028?
Zendesk Chat retires January 31, 2028. The real differences from messaging, what the migration wizard moves, and the checklist to run before you switch.
What Is the Zendesk Web Widget? Classic vs Messaging, Setup and Tips (2026)
A plain-English guide to the Zendesk Web Widget — what it does, the difference between Web Widget (Classic) and the newer messaging widget, how to install it, and how to configure
Zendesk AI Agents vs. Answer Bot: What Changed in 2026?
Zendesk replaced Answer Bot with AI agents — here's what actually changed: retrieval-based deflection vs. generative resolution, the Essential/Advanced tiers, the mid-2026 consolid
What Is Zendesk Copilot? Features, Pricing and Limits (2026)
A plain-English guide to Zendesk Copilot — the agent-assist AI that helps human agents work faster. What it does, how it shows up in the workspace, what the add-on costs, and how i
What Happened to Zendesk Answer Bot? The Move to AI Agents Explained (2026)
What Zendesk Answer Bot was, how its article recommendations and deflection worked, and why Zendesk renamed it — first to 'bots,' then folded it into AI agents. The full history fo
How Do Zendesk Help Center Themes Work? Copenhagen, Custom Themes and Plans (2026)
How Zendesk Help Center theming actually works — the Copenhagen theme, no-code branding, custom themes with Curlybars and HTML/CSS/JS, marketplace themes, multiple/live themes, and
What Are Content Blocks in Zendesk and Which Plans Include Them? (2026)
What Zendesk content blocks are, how they work, which plans include them, and how to use reusable content to keep your knowledge base consistent — a plain-English guide.
What's the Difference Between Zendesk Guide, Help Center and Knowledge Base?
Guide, Help Center, and knowledge base are three different things in Zendesk — the engine, the site, and the articles section. A short, definitive guide to which word means what.
What Is Zendesk Guide (Now Zendesk Knowledge)? Plans, Structure and AI in 2026
A plain-English guide to Zendesk Guide — the knowledge base product behind your Help Center. How categories, sections, and articles work, the AI and publishing features, how it's p
What Is the Zendesk Self-Service Portal and How Does It Work? (2026)
A plain-English guide to the Zendesk self-service portal — what the Help Center is, its knowledge base, community, and customer portal (My Activities), how it deflects tickets, and
What Is the Zendesk Help Center? Categories, Sections and Structure Explained (2026)
A plain-English guide to the Zendesk Help Center — its three parts, the Category → Section → Article hierarchy, themes, multilingual setup, multibrand, and IA best practices.
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