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Recover a Deleted Agent: Macha's 30-Day Trash and Restore
Deleted an AI agent in Macha? It goes to a 30-day Trash, not the void. One-click restore brings back triggers, instructions, tools, and sub-agents intact.
What to Measure: Building an Evaluation Checklist for Support Agents
A practical checklist for AI support agent evaluation: the dimensions that matter, how to write scoreable criteria, and how to grade every conversation.
Turn a Study Into a Searchable AI Agent Knowledge Base
Run a Macha Study over your tickets, then push the results into a knowledge source your AI agents can semantically search on live tickets. A real walkthrough.
Support Ticket Data Visualization: The Studies Report View (Charts, Histograms & Drill-Down)
Macha's Studies Report view turns an AI analysis of your tickets into bar charts, number histograms, and click-through drill-down — with a real 57-ticket example.
GDPR-Compliant AI Customer Support: Export, Deletion & Retention in Macha
How Macha runs GDPR-compliant AI customer support: JSON data export, 30-day cascade deletion, 45-day retention TTLs, data residency, sub-processors & encryption.
AI Credit Usage Alerts: Never Get Surprised by a Usage-Based Bill
How AI credit usage alerts prevent surprise bills — staged 50/80/90% email warnings, a split usage view, pre-run cost estimates, and top-ups that never expire.
Attaching Files to Chat: Documents, Images & Audio
How to attach documents, images, and audio to an AI chat in Macha — drag-and-drop uploads, automatic text extraction, image vision, and audio transcription, explained.
Extract Structured Data From Support Tickets: Designing a Study Schema
Extract structured data from support tickets with a Macha Study schema — pick typed columns (Yes/No, choice, number, text) and write per-column guidance for clean data.
Getting Started with Macha: From Signup to Your First Agent in Minutes
A step-by-step onboarding walkthrough: sign up, run the 3-step guided setup, connect Zendesk, build and test your first AI agent in minutes.
How to Manage Multiple Client Support Accounts with the Macha Org Switcher
How Macha's org switcher lets agencies, BPOs and multi-brand teams run separate, isolated support workspaces — each with its own helpdesk, agents, team, plan and credits.
Team Management & Roles in Macha: Admin vs Member
How to invite teammates to Macha, assign admin vs member roles, and set permissions the least-privilege way — a practical walkthrough for support leads and admins.
How Macha Credits & Billing Work (Per-Model, Per-Response)
A plain-English explainer of Macha's credit model: credits are charged per AI response, priced per model, plus how plans, top-ups, and usage alerts work.
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