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How to Chat With Your AI Agents on Macha
Chat is how you work with a Macha agent hands-on — test it, run one-off tasks, and stay in control with confirmation on every write. Here's how to start a chat and what it's for.
How to Use Sub-Agents on Macha (Multi-Agent Delegation)
Sub-agents let one Macha agent delegate to others — a lead agent routes each task to the specialist best suited to it. Here's how to set them up and when to use them.
How to Build an AI Agent with the AI Agent Builder on Macha
Describe the agent you want and Macha's AI Agent Builder proposes the whole thing — name, instructions, tools, and triggers — then builds it once you confirm. Here's how.
How to Test an AI Agent Before Going Live on Macha
Never point a fresh AI agent at customers. Here's how to test an agent on Macha — the Test Run, the internal-notes-first ladder, and what to watch for before you go autonomous.
What Is a Trigger on Macha? AI Agents That Start Themselves
A trigger is an event in a connected app that automatically starts a Macha agent — a new Zendesk ticket, a Slack mention, a webhook. Here's how triggers turn agents autonomous.
How to Set Up a Trigger on Your AI Agent (Macha)
Set up a trigger so your Macha agent runs automatically — add it on the agent's config screen, then test it by firing the event and checking the agent's history.
Choosing the Right Trigger for Your Zendesk Workflow
Not sure which trigger to use for your AI agent? It starts with one question — human-started or automatic? Here's how to pick the right Zendesk trigger for the job.
Trigger Best Practices for AI Agents (Macha)
A few trigger best practices keep your AI agents efficient and cheap: don't overfire, pick the most specific event, name triggers clearly, and route with multiple triggers.
How to Set Up a Custom Webhook Trigger for Your AI Agent
Custom webhook triggers let any system — or a finely-scoped Zendesk trigger — fire your Macha agent. Here's how to set one up for Zendesk and for external apps.
How to Schedule Your AI Agents on Macha (Recurring Runs)
Run an AI agent on a schedule — daily, hourly, or your own cadence. Here's how to set up a Scheduled Run on Macha for recurring jobs like daily ticket reports to Slack.
Autonomous Mode vs. Interactive Chat — What's the Difference?
A Macha agent runs two ways: interactive chat (human in the loop, confirmation on writes) or autonomous (trigger-fired, acts on its own). Here's the difference and when to use each
How to Stop Your AI Agent From Infinitely Looping on Zendesk Tickets
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
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