Macha
Funktionen Macha für Zendesk Kontinuierliche Agenten-Auswertung Chrome-Erweiterung Zendesk Copilot Widget Mit Sidekick bauen Mit Claude Code und Codex bauen Anwendungsfälle Integrationen Preise Dokumentation API-Referenz Effektive Agenten bauen
Anmelden Kostenlose Testphase starten
Alle Use Cases
Billing & Payments

Handle subscription billing questions

When a customer asks about their subscription, Macha pulls billing details from Stripe and relevant plan info from Notion, then presents a summary for the agent to review and respond.

Combines billing data with internal docs to give agents complete context for subscription questions.

Verwendete Integrationen
Zendesk Zendesk Stripe Stripe Notion Notion

So funktioniert's

Zendesk
Trigger
Zendesk Ticket Created

Customer asks about subscription or billing

Kunde

A customer wants to know if they can switch from monthly to annual billing. Can you check their current plan?

Macha
Macha
Stripe Look up customer

Customer on Pro Monthly plan — $29/mo, active since Jan 2025

Macha
Macha
Notion Search plan info

Found pricing page in Notion — annual Pro plan is $290/yr (save $58)

Macha
Macha

The customer is on the Pro Monthly plan at $29/mo. Switching to annual would be $290/yr — that's a savings of $58.

Per our plan switching policy, the change takes effect at the next billing date and pro-rated credit is applied automatically.

Want me to draft a reply with these details?

Trigger und Aktionen

Zendesk Trigger

Ticket Created

Zendesk

Customer asks about subscription or billing

Stripe Aktion

Get Customer

Stripe

Look up a Stripe customer by email, ID, or name and retrieve their full profile.

Stripe Aktion

List Payments

Stripe

List all payments for a customer, filtered by status, amount, or date range.

Notion Aktion

Search Pages

Notion

Search across all Notion pages by title or content keyword.

Verwandte Use Cases

Process refund requests automatically

When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.

Zendesk Stripe
Use Case ansehen

Look up a customer's payment history

When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.

Zendesk Stripe
Use Case ansehen

Resolve duplicate charge complaints

When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.

Zendesk Stripe
Use Case ansehen

Testen Sie diesen
Workflow heute.

In wenigen Minuten eingerichtet. Kein Code, kein Implementierungsteam. Einfach verbinden und loslegen.

Demo ansehen Kostenlose Testphase starten

500 Freikredite · ohne Zeitlimit, ohne Kreditkarte