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Draft ticket responses for agent review
Macha reads the ticket, searches relevant documentation in Notion, and drafts a response for the agent. The agent can edit, approve, or rewrite before sending.
Speeds up response time while keeping agents in full control of what gets sent.
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Can you draft a reply for ticket #5102? The customer is asking about our return policy for international orders.
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Customer in UK asking about returning a defective item
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Found "International Returns Policy" in Notion wiki
Here's a draft reply based on our international returns policy:
"Hi! For international orders, we offer free returns within 30 days of delivery. Since your item is defective, we'll also cover return shipping. Here's what to do:
1. Fill out our return form at [link]
2. Print the prepaid shipping label we'll email you
3. Drop off the package at your nearest post office
Once we receive the item, your refund will be processed within 3-5 business days."
Want me to adjust anything before sending?
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