Macha
すべてのユースケース
Customer Support

Route Slack questions to the right channel

When someone asks a question in the wrong Slack channel, Macha identifies the right channel based on the topic, suggests the redirect, and optionally cross-posts the question.

Reduces noise in channels and ensures questions reach the right team.

使用する連携

仕組み

Slack
トリガー
Slack App Mention

Question posted in wrong channel

顧客

@macha I'm having trouble with my Stripe integration — payments aren't going through.

Macha
Macha

This looks like a billing/payments question — you'll get the fastest help in #billing-support. I've posted your question there for you.

In the meantime, common causes for payment failures: expired card, insufficient funds, or API key misconfiguration.

Macha
Macha
Slack Cross-post

Posted question to #billing-support with context from original message

トリガーとアクション

Slack トリガー

App Mention

Slack

Fires when someone @mentions the Macha bot in any channel.

Slack アクション

Reply in Thread

Slack

Post a threaded reply to a specific message in any channel.

Slack アクション

Send Message

Slack

Send a message to any Slack channel or direct message conversation.

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