Shopify
Stripe
Google Workspace
Confluence
Route Slack questions to the right channel
When someone asks a question in the wrong Slack channel, Macha identifies the right channel based on the topic, suggests the redirect, and optionally cross-posts the question.
Reduces noise in channels and ensures questions reach the right team.
Comment ça marche
App Mention
Question posted in wrong channel
@macha I'm having trouble with my Stripe integration — payments aren't going through.
This looks like a billing/payments question — you'll get the fastest help in #billing-support. I've posted your question there for you.
In the meantime, common causes for payment failures: expired card, insufficient funds, or API key misconfiguration.
Cross-post
Posted question to #billing-support with context from original message
Triggers et actions
Trigger
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
Action
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
Action
Send Message
Slack
Send a message to any Slack channel or direct message conversation.
Cas d'usage liés
Auto-reply using knowledge base articles
When a ticket comes in with a common question, Macha searches the Help Center knowledge base for the most relevant article, extracts the key steps, and replies with a clear, helpful answer.
Draft ticket responses for agent review
Macha reads the ticket, searches relevant documentation in Notion, and drafts a response for the agent. The agent can edit, approve, or rewrite before sending.
Triage and route tickets by topic
When a new ticket arrives, Macha reads the content, classifies the topic, sets the appropriate priority, and routes it to the right team or agent — all in seconds.
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