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365 articles in AI Agents
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How do you build an AI customer support agent without code?
How to build a customer support AI agent with no code: what no-code can and can't do, the real steps (connect, ground, define tools, test, deploy), and when you'd still need a dev
How Do You Build an AI Support Agent in Python? (2026, From First Principles)
Build a customer support agent in pure Python — the real agent loop, tool calling, a help-desk API call and retrieval, with code — plus the deploy/monitor/eval work tutorials skip,
How Do You Build an AI Support Agent with ChatGPT and OpenAI? (2026)
A developer's guide to building a customer support agent with OpenAI — the Agents SDK, Responses API, function calling and file search in real detail — plus the deploy/monitor/eval
How Do You Build an AI Customer Support Agent with Claude? (2026)
A developer's guide to building a customer support agent with Claude — the Agent SDK, tool-use loop and RAG in real detail, plus the deploy/monitor/eval work most tutorials skip, a
How Do You Auto-Resolve "Where Is My Order?" Tickets With AI?
Build an AI agent that auto-resolves 'Where is my order?' tickets — Shopify order lookup, tracking reply, and a clean escalation fallback. Step-by-step.
How Do You Measure AI Agent Quality? Metrics and LLM-as-a-Judge Scoring (2026)
A practical guide to measuring AI agent quality: the metrics that matter, how LLM-as-a-judge scoring works, its blind spots, and how to grade your support agents.
How Do You Analyse Thousands of Support Tickets With AI?
How to analyse thousands of support tickets with AI — manual vs AI methods, what to measure, and a real 57-ticket run inside Macha Studies, start to finish.
What Is a Helpdesk-Agnostic AI Layer? One Agent Across Six Help Desks (2026)
Macha is a helpdesk-agnostic AI layer: the same agents and tools run on Zendesk, Freshdesk, Gorgias, Front and more, with real read/write actions.
What Should You Automate First in AI Support? A 6-Level Maturity Model (2026)
A practical maturity model for AI support — six levels from deflect to act, what to automate first, the metrics for each stage, and where teams get stuck.
How Does a Macha Changelog Entry Become a Live Support Agent?
Read Macha's AI support automation changelog — a behind-the-scenes look at how real, dated weekly releases (Feb–Jun 2026) become live agents in your helpdesk.
How Do You Keep AI Support Agents Safe? Scopes, Confirmations and Guardrails
How to keep AI support agents safe: per-tool read/write scopes, confirmation gates, interactive vs autonomous limits, advisory cards, reversible actions and audit trails.
Build vs Buy AI Agents: Should You Build or Connect Your Own APIs? (2026)
Build vs buy is the wrong question for AI agents. The real fork is integration: here's how to connect your own REST APIs to an agent without months of engineering.
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