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How to Build an AI Agent with the AI Agent Builder on Macha
Describe the agent you want and Macha's AI Agent Builder proposes the whole thing — name, instructions, tools, and triggers — then builds it once you confirm. Here's how.
How to Test an AI Agent Before Going Live on Macha
Never point a fresh AI agent at customers. Here's how to test an agent on Macha — the Test Run, the internal-notes-first ladder, and what to watch for before you go autonomous.
How to Set Up a Trigger on Your AI Agent (Macha)
Set up a trigger so your Macha agent runs automatically — add it on the agent's config screen, then test it by firing the event and checking the agent's history.
How to Set Up a Custom Webhook Trigger for Your AI Agent
Custom webhook triggers let any system — or a finely-scoped Zendesk trigger — fire your Macha agent. Here's how to set one up for Zendesk and for external apps.
How to Schedule Your AI Agents on Macha (Recurring Runs)
Run an AI agent on a schedule — daily, hourly, or your own cadence. Here's how to set up a Scheduled Run on Macha for recurring jobs like daily ticket reports to Slack.
How to Stop Your AI Agent From Infinitely Looping on Zendesk Tickets
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
How to Build Custom Tools with the AI Tool Builder on Macha
Don't have a connector for an app? The AI Tool Builder turns any API into an agent tool — give it your API key, describe the tool, and it builds and tests it for you.
How to Index a Website or Webpage for Your AI Agent
Give your AI agent your website as knowledge — crawl the whole site (up to 200 pages) or index a single page. Here's how to choose and set it up on Macha.
Zendesk AI vs. an AI Agent Layer: Do You Need Both? (2026)
Zendesk AI is really two products (Copilot + AI Agents). Here's how native Zendesk AI compares to an AI agent layer like Macha — on scope, knowledge, cost — and whether you need bo
Customer Service Automation: A Practical Guide (2026)
What customer service automation is in 2026, what you can actually automate (rules vs AI agents), how to start, real examples, pitfalls to avoid, and where AI agent platforms fit.
The Best AI Help Desk Software in 2026
The best AI help desk software in 2026, compared on AI capability, autonomous resolution, and price — plus how to add an AI layer to the help desk you already use.
The Best Customer Service Automation Tools (2026)
The best customer service automation tools in 2026 — AI agent platforms, help-desk automation, and chatbots — compared on what they automate, pricing, and who they're for.
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